Mental health condition

Mental health conditions such as anxiety and depression affect people in many ways. And we know that each person copes in their own way. 

So, here are some of the broad things we do to try and meet your needs when you come to us in branch.

  • We can arrange longer appointment times for you. You don't need to say why. Just let us know when you call us or visit a branch to book your appointment. One of our colleagues will arrange this for you.
  • You can have your appointment in a private and quiet meeting room.
  • If you have a support worker, they are welcome to come to your appointment with you. We will always try to carry out your meeting in a room that’s private and quiet if you ask us to.
  • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.

We make as many of our services as possible available via different channels including webchat, online and mobile banking, where there are many additional tools available to support you. You can find out more about these here.

This allows you to access our services in a way that works for you.

Money worries can be a source of stress and anxiety. The Money and Mental Health Policy Institute says that people with mental health problems are three and a half times as likely to be in problem debt. This can then be particularly hard, so if you need support in this area please visit our Money Worries pages.

If you struggle to remember security information or passwords then using our Voice ID service may help you. Voice ID is a security feature for Telephone Banking customers. It confirms your identity simply by using your voice or you can access our mobile app with your fingerprint on compatible devices.

Need support? Visit our pages on how you can arrange to give someone authority to help you.

Other help we can offer

These services could help customers with mental health conditions. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We'll listen and help as best we can.

Find a branch

Our promise

If you want to complain you can either go to your nearest branch or call us 0800 072 3572 or +44 1733 462 267 from outside the UK. Calls may be monitored or recorded.

If you have a hearing or speech impairment, you can also contact us by Next Generation Text (NGT) or Textphone.

How to complain

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.