Mental health condition
Mental health conditions such as anxiety and depression affect people in many ways. And we know that each person copes in their own way.
So, here are some of the broad things we do to try and meet your needs when you come to us in branch.
- We can arrange longer appointment times for you. You don't need to say why. Just let us know when you call us or visit a branch to book your appointment. One of our colleagues will arrange this for you.
- You can have your appointment in a private and quiet meeting room.
- If you have a support worker, they are welcome to come to your appointment with you. We will always try to carry out your meeting in a room that’s private and quiet if you ask us to.
- You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.
Other help we can offer
These services can help with most mental health conditions. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We'll listen and help as best we can.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.