If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Get free training and support

Having digital skills is becoming more and more important to our everyday lives. 

Improve your digital skills with our free academy

The Lloyds Bank Academy is here to help you improve your digital skills so that you can make the most of the internet. Being online can help you stay better connected to friends and family, be more organised and make life simpler.

Below is a selection of the topics you can learn about with our academy. To get access to even more topics, you can browse all lessons.

Staying safe online

Online safety is easier when you know what to look out for. Learn about the different types of danger online and how to avoid them.

Staying safe onlinehelp and guidance from Lloydsbank academy

Using the internet

Here you'll learn how to use search engines, YouTube and browsers to find answers to everyday questions.

Using the internet

Connecting with friends and family

Video calling is just as easy as a phone call. Learn about hosting video conferences and how to make and accept video calls across different devices.

Video calling online

Get free help on how to use the internet

We’ve teamed up with We Are Digital to help people learn how to access essential online services whilst staying safe at home.

We understand that staying at home can be a challenge without local help. Our We Are Digital partnership has been created to help our customers learn easy and safe ways they can get what they need online.

They offer free training and guidance on how to use the internet, including:

  • Online food shopping
  • Booking a doctor’s appointment and using the NHS website
  • Staying in touch with friends and family through video calls
  • Internet Banking

To get help you can contact our We Are Digital helpline on 0345 222 0333 from Monday to Friday 9am – 5pm.

Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. We Are Digital won’t do this either.

Financial education

For further information on managing your money visit The Money Advice Service or Citizens Advice for free, impartial advice.

Facing financial difficulty

StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management solutions can help you get back in control of your money and move forward with your life.

They offer a quick debt test to help you spot the debt danger signs. You can also call Step Change on 0800 138 1111 to speak to a debt advisor.

You can also visit us in branch to discuss your options. Use our branch locator to find your nearest branch.

Responsible lending

Credit unions can help members to manage their finances and many work in partnerships with local money advice agencies or other bodies to make sure people get the information and guidance they need. You can find your local credit union at www.findyourcreditunion.co.uk.

  • Putting you first – Credit unions serve you 'the member' by listening to your needs and developing the products and services that you want.
  • Run by you, for you – As a credit union member you are in control of your own finances and have a say in how your financial service provider is run.
  • Affordable loans – Credit unions offer loan products suited to your individual needs and at rates you can easily afford.
  • Mutual and ethical savings – Credit unions offer a range of savings accounts. You can choose to save as little or as much as you can afford.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.