If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


Get skills and support near you

Having digital skills is becoming more and more important to modern everyday life.

The things that matter most, such as keeping in contact with family and friends and managing your money, are made simpler by being confident online.

In fact, your whole quality of life can be improved by being online and you can often save money as well. Here is some guidance to help you get some more out of life online.

Find support in your area

We want everyone to have the skills and opportunity to take part in the digital world safely and securely. So we've produced a map that lets you search for local face to face support that'll help you with digital skills training and financial education.

Enter the postcode or name of the area in to the search box on the map and click on the icon below that to see the type of support available in the area. You can then click on each icon on the map to find more details, such as opening hours and phone numbers.

The information contained in this map is taken from a third party website. We have not reviewed this information, we do not control it, nor are we responsible for its content or availability.

Learn My Way is a website of free online courses for internet beginners, helping you develop the digital skills that'll make the most of the online world.

Learn My Way logo

Try the free online courses

Create a Learn My Way account so you can keep track of your learning. Once you're registered you can get started straight away. Here's a selection of some of the subjects you can learn about:

Staying safe online

If you are using the internet you may need to think about staying safe online. This subject will help you shop, bank and socialise safely online.

Staying safe onlinehelp and guidance from Learn My Way

Online and mobile banking

Learn how to keep track of your finances, make payments and stay safe with internet banking.

Banking online

Making money work

Learn how to budget, bank and shop online in a safe and easy way.

Making money work

See all the courses available on Learn My Way

Or you can get started by calling the National Careers Service helpline on 0800 77 1234 and speaking to an adviser about local help in your area. Lines are open 8am to 10pm, seven days a week.

Financial education

For further information on managing your money visit The Money Advice Service or Citizens Advice for free, impartial advice.

Facing financial difficulty

StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management solutions can help you get back in control of your money and move forward with your life.

They offer a quick debt test to help you spot the debt danger signs. You can also call Step Change on 0800 138 1111 to speak to a debt advisor.

You can also visit us in branch to discuss your options. Use our branch locator to find your nearest branch.

Responsible lending

Credit unions can help members to manage their finances and many work in partnerships with local money advice agencies or other bodies to make sure people get the information and guidance they need. You can find your local credit union at www.findyourcreditunion.co.uk.

  • Putting you first – Credit unions serve you 'the member' by listening to your needs and developing the products and services that you want.
  • Run by you, for you – As a credit union member you are in control of your own finances and have a say in how your financial service provider is run.
  • Affordable loans – Credit unions offer loan products suited to your individual needs and at rates you can easily afford.
  • Mutual and ethical savings – Credit unions offer a range of savings accounts. You can choose to save as little or as much as you can afford.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.