Contacting us by phone
Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual.
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
You can still use our online and mobile banking services or self service.
We have set up a dedicated phone number for customers aged 70 and over. You can find the number in either the letter or email we sent, or from one of our colleagues in branch. If you’re a nominated trusted person you can also ask for the number in branch.
Please note: Calls to 03 numbers are charged at no more than local rate.
Visiting us in branch
The safest way to bank with us right now is from home, either using our app or through Internet Banking. If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit.
To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us.
You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.
Can we save you a trip? Managing your money from home is the safest way right now, and there’s so much you can do online:
- Internet Banking or on our app – to stay on top of payments, you can manage direct debits and standing orders, and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
- Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
- Need to manage your overdraft? Visit our overdraft hub.
- Applying for a loan? More information about loans.
- Need a home insurance quote? Visit our home insurance hub.
Support for customers impacted by coronavirus (COVID-19)
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:
Ways to contact us
Due to the challenging times that we are all experiencing, the best way to contact us at the moment is online.
Send us a message
We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.
Tweet us @LloydsBank or message us on Facebook.
Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.
Our social media accounts are:
If you see another account that pretends to be us, please report it by emailing emailscams@lloydsbanking.com and include the web address.
-
Access and manage your accounts 24 hours a day, seven days a week with PhoneBank®, our easy-to-use Telephone Banking service.
Call Telephone Banking on 0345 300 0000.
If you need to call Telephone Banking from abroad, call +44 1733 347 007.
Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app.
Use our security feature Voice ID to make calling Telephone Banking easier. It lets you access your accounts simply by using your voice. Learn more about Voice ID. Call 0345 850 2808 to register today. Lines are open 24/7 and our advisers are available 7am to 11pm if you'd like more information. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 173 328 6348.
Calls may be monitored and recorded.
Not all Telephone Banking services are available 24 hours a day, seven days a week.
Please speak to an adviser for more information.
For business accounts, call 0345 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.
Textphone numbers
If you have speech or hearing impediments, you can contact us using a textphone.
-
If you have a query about using Internet Banking, call us on 0345 606 6529.
If you need to call us from outside the UK, call +44 1733 232030 (Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun)
-
If there is a problem with your card, or you have forgotten your PIN or are having problems with it, you can log on to Internet Banking to order a replacement card or PIN.
Your new card will automatically be contactless if your account is eligible.
If you’ve lost your card or think it might have been stolen, you should report it immediately. Log on to Internet Banking to report it as lost or stolen.
Alternatively, you can call us on 0800 096 9779 (+44 1702 278270 from outside the UK). Lines are open 24/7.
-
Contact us about bank account queries
Types of query
Phoning from the UK
Phoning from overseas
Line opening hours
Types of query
Bank account enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
7am – 11pm, 7 days a week
Types of query
Overdraft referrals
Phoning from the UK
Phoning from overseas
Line opening hours
Mon-Fri 9am-7pm
Saturday 9am-4pmTypes of query
Recent application enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours, 7 days a week
-
Contact us about savings account queries
Types of query
Phoning from the UK
Phoning from overseas
Line opening hours
Types of query
Savings account enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
7am – 11pm, 7 days a week
Types of query
Recent application enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
24/7 automated service and advisers available
Mon-Fri 7am-10pm Sat-Sun 8am-6pmTypes of query
Textphone – Customer service (if you have problems with speech or are deaf)
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours, 7 days a week
-
Contact us about credit card queries
Types of query
Phoning from the UK
Phoning from overseas
Line opening hours
Types of query
Lost or stolen card
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Types of query
Credit card enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
7am - 11pm, seven days a week
Types of query
Recent application enquiries
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Mon-Fri, 9am-5pm
Types of query
Textphone – Customer service (if you have problems with speech or are deaf)
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Types of query
Balance Transfer
Phoning from the UK
Phoning from overseas
Line opening hours
7am - 11pm, seven days a week
Types of query
Payment Protection Cover Claims
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Mon-Fri, 9am-5pm
Sat, 9am-2pmTypes of query
Lloyds Bank Private Banking
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
7am - 11pm, seven days a week
Types of query
Holiday Money Hotline
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Mon-Fri, 8am-10pm,
Sat and Sun, 10am-8pm -
Contact us about car insurance queries
Types of query
Contact numbers
Phoning from overseas
Line opening hours
Types of query
Making a claim
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
Motor Legal Protection Claims
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
Windscreen Repair Cover
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
RAC Breakdown Cover
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
Keycare Cover
Contact numbers
Phoning from overseas
Line opening hours
Mon - Fri 8am-9pm & Sat 9am-3pm.
Types of query
Car insurance quotes and sales
Contact numbers
Phoning from overseas
Line opening hours
Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm
Types of query
Customer services; including car insurance policy changes
Contact numbers
Phoning from overseas
Line opening hours
Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.
-
Existing customers:
Claims/Renewals/General Enquiries:
If your policy starts with HAP – 0345 300 5177
All other policies – 0345 300 0110Lines are open Monday to Friday 8am -6pm and Saturday 9am -1pm.
24 Hour Emergency Helpline – 0345 3000 170
24 Hour Legal Helpline if your policy starts with HDA – 0800 028 0732
All other policies – 0345 3000 180
For new business queries or to get a quote you can call us on 0800 121 7948.
(New Business Lines are open from 8am-6pm Monday to Friday and 9am-1pm Saturday) -
For any mortgage queries please contact us here.
-
To arrange to see us in branch you can call us on 0800 015 0012.
If you are calling from outside the UK you can call us on +44 1733 261630.
Lines are open 8am - 8pm, seven days a week
-
If you have a Packaged Bank Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:
- Select Account – 0345 716 1116
- Silver Account – 0345 603 1839
- Gold Account – 0345 850 5056
- Platinum Account – 0345 850 5300
- Premier Account – 0345 604 0440
-
Contact us about travel queries
Service
Phoning from the UK
Phoning from overseas
Line opening hours
Service
Help with an Online Travel Money Order
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun
Service
Order Travel Money by phone
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
24 hours a day, seven days a week
Service
Travel Insurance
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
24 hours a day
Service
Lost and stolen travellers cheques
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Service
Visa debit cards lost or stolen overseas
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Service
Visa debit card PIN declined or transactions you don’t recognise
Phoning from the UK
Phoning from overseas
(calls are charged according to the telephone service provider’s published tariff)
Line opening hours
24 hours a day
Service
Lost or stolen credit cards
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Service
Emergency cash abroad (this depends on availability of funds in your account)
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours, seven days a week
-
Find your nearest branch or Cashpoint®
-
To arrange an appointment with a Financial Adviser, call us on 0345 602 1997.
Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.
-
-
If you have any queries in relation to a letter you have received where the reference starts with any of the below then please contact:
Contact us about savings account queries
Reference starts with:
UK callers
International callers
Opening Hours
Reference starts with:
CRT/BRS/:
UK callers
International callers
Opening Hours
Mon - Fri 9am –4pm
Reference starts with:
SWRT:
UK callers
International callers
Opening Hours
Mon - Fri 9am –4pm
Reference starts with:
WRT/GRT:
UK callers
International callers
Opening Hours
Mon - Fri 9am –4pm
You can also email:
bristolcustomersolutions@lloydsbanking.com
ERT Letter Reference
Customer Solutions
PO Box 24165
69 Morrison Street
EDINBURGH
EH3 1HDCRT/SWRT Letter Reference
Customer Solutions
PO Box 24183
69 Morrison Street
EDINBURGH
EH3 1JAWRT/GRT Letter Reference:
Customer Solutions
Wealth/GI
PO Box 28150
Edinburgh
EH16 9DD
-
Contact us about bank account queries
Type of Query
Telephone number
Opening hours
Type of Query
Share Dealing
Telephone number
If you're calling from abroad you can call us on +44 113 279 7518Opening hours
Available Monday – Friday 8am to 9pm
(Closed weekends and English Bank Holidays).
Our Web Chat service is available Monday – Friday 8am to 9pm
(Closed weekends).Type of Query
Online Investments
Telephone number
For accounts opened online:
Opening hours
Mon - Fri: 8am - 5pm
(Closed weekends and English Bank Holidays)Type of Query
Investments purchased in branch
Telephone number
For accounts opened in branch:
Opening hours
Mon - Fri: 8am - 6pm
-
Tell us if you've had a great experience Tell us if you've had a great experience expandable section
We’re really pleased that you’ve had a great experience with us. If you'd like to tell us about it please use this form. We will not contact you, however, we will pass your feedback on to the right team.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
-
Access and manage your accounts 24 hours a day, seven days a week with PhoneBank®, our easy-to-use Telephone Banking service.
Call Telephone Banking on 0345 300 0000.
If you need to call Telephone Banking from abroad, call +44 1733 347 007.
Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app.
Use our security feature Voice ID to make calling Telephone Banking easier. It lets you access your accounts simply by using your voice. Learn more about Voice ID. Call 0345 850 2808 to register today. Lines are open 24/7 and our advisers are available 7am to 11pm if you'd like more information. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 173 328 6348.
Calls may be monitored and recorded.
Not all Telephone Banking services are available 24 hours a day, seven days a week.
Please speak to an adviser for more information.
For business accounts, call 0345 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.
Textphone numbers
If you have speech or hearing impediments, you can contact us using a textphone.
-
-
If there is a problem with your card, or you have forgotten your PIN or are having problems with it, you can log on to Internet Banking to order a replacement card or PIN.
Your new card will automatically be contactless if your account is eligible.
If you’ve lost your card or think it might have been stolen, you should report it immediately. Log on to Internet Banking to report it as lost or stolen.
Alternatively, you can call us on 0800 096 9779 (+44 1702 278270 from outside the UK). Lines are open 24/7.
-
Contact us about bank account queries
Types of query
Phoning from the UK
Phoning from overseas
Line opening hours
Types of query
Bank account enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
7am – 11pm, 7 days a week
Types of query
Overdraft referrals
Phoning from the UK
Phoning from overseas
Line opening hours
Mon-Fri 9am-7pm
Saturday 9am-4pmTypes of query
Recent application enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours, 7 days a week
-
Contact us about savings account queries
Types of query
Phoning from the UK
Phoning from overseas
Line opening hours
Types of query
Savings account enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
7am – 11pm, 7 days a week
Types of query
Recent application enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
24/7 automated service and advisers available
Mon-Fri 7am-10pm Sat-Sun 8am-6pmTypes of query
Textphone – Customer service (if you have problems with speech or are deaf)
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours, 7 days a week
-
Contact us about credit card queries
Types of query
Phoning from the UK
Phoning from overseas
Line opening hours
Types of query
Lost or stolen card
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Types of query
Credit card enquiries
Phoning from the UK
Phoning from overseas
Line opening hours
7am - 11pm, seven days a week
Types of query
Recent application enquiries
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Mon-Fri, 9am-5pm
Types of query
Textphone – Customer service (if you have problems with speech or are deaf)
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Types of query
Balance Transfer
Phoning from the UK
Phoning from overseas
Line opening hours
7am - 11pm, seven days a week
Types of query
Payment Protection Cover Claims
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Mon-Fri, 9am-5pm
Sat, 9am-2pmTypes of query
Lloyds Bank Private Banking
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
7am - 11pm, seven days a week
Types of query
Holiday Money Hotline
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Mon-Fri, 8am-10pm,
Sat and Sun, 10am-8pm -
Contact us about car insurance queries
Types of query
Contact numbers
Phoning from overseas
Line opening hours
Types of query
Making a claim
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
Motor Legal Protection Claims
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
Windscreen Repair Cover
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
RAC Breakdown Cover
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Types of query
Keycare Cover
Contact numbers
Phoning from overseas
Line opening hours
Mon - Fri 8am-9pm & Sat 9am-3pm.
Types of query
Car insurance quotes and sales
Contact numbers
Phoning from overseas
Line opening hours
Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm
Types of query
Customer services; including car insurance policy changes
Contact numbers
Phoning from overseas
Line opening hours
Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.
-
Existing customers:
Claims/Renewals/General Enquiries:
If your policy starts with HAP – 0345 300 5177
All other policies – 0345 300 0110Lines are open Monday to Friday 8am -6pm and Saturday 9am -1pm.
24 Hour Emergency Helpline – 0345 3000 170
24 Hour Legal Helpline if your policy starts with HDA – 0800 028 0732
All other policies – 0345 3000 180
For new business queries or to get a quote you can call us on 0800 121 7948.
(New Business Lines are open from 8am-6pm Monday to Friday and 9am-1pm Saturday) -
For any mortgage queries please contact us here.
-
To arrange to see us in branch you can call us on 0800 015 0012.
If you are calling from outside the UK you can call us on +44 1733 261630.
Lines are open 8am - 8pm, seven days a week
-
If you have a Packaged Bank Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:
- Select Account – 0345 716 1116
- Silver Account – 0345 603 1839
- Gold Account – 0345 850 5056
- Platinum Account – 0345 850 5300
- Premier Account – 0345 604 0440
-
Contact us about travel queries
Service
Phoning from the UK
Phoning from overseas
Line opening hours
Service
Help with an Online Travel Money Order
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun
Service
Order Travel Money by phone
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
24 hours a day, seven days a week
Service
Travel Insurance
Phoning from the UK
Phoning from overseas
N/A
Line opening hours
24 hours a day
Service
Lost and stolen travellers cheques
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Service
Visa debit cards lost or stolen overseas
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Service
Visa debit card PIN declined or transactions you don’t recognise
Phoning from the UK
Phoning from overseas
(calls are charged according to the telephone service provider’s published tariff)
Line opening hours
24 hours a day
Service
Lost or stolen credit cards
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours a day
Service
Emergency cash abroad (this depends on availability of funds in your account)
Phoning from the UK
Phoning from overseas
Line opening hours
24 hours, seven days a week
-
Find your nearest branch or Cashpoint®
-
To arrange an appointment with a Financial Adviser, call us on 0345 602 1997.
Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.
-
-
If you have any queries in relation to a letter you have received where the reference starts with any of the below then please contact:
Contact us about savings account queries
Reference starts with:
UK callers
International callers
Opening Hours
Reference starts with:
CRT/BRS/:
UK callers
International callers
Opening Hours
Mon - Fri 9am –4pm
Reference starts with:
SWRT:
UK callers
International callers
Opening Hours
Mon - Fri 9am –4pm
Reference starts with:
WRT/GRT:
UK callers
International callers
Opening Hours
Mon - Fri 9am –4pm
You can also email:
bristolcustomersolutions@lloydsbanking.com
ERT Letter Reference
Customer Solutions
PO Box 24165
69 Morrison Street
EDINBURGH
EH3 1HDCRT/SWRT Letter Reference
Customer Solutions
PO Box 24183
69 Morrison Street
EDINBURGH
EH3 1JAWRT/GRT Letter Reference:
Customer Solutions
Wealth/GI
PO Box 28150
Edinburgh
EH16 9DD
-
Contact us about bank account queries
Type of Query
Telephone number
Opening hours
Type of Query
Share Dealing
Telephone number
If you're calling from abroad you can call us on +44 113 279 7518Opening hours
Available Monday – Friday 8am to 9pm
(Closed weekends and English Bank Holidays).
Our Web Chat service is available Monday – Friday 8am to 9pm
(Closed weekends).Type of Query
Online Investments
Telephone number
For accounts opened online:
Opening hours
Mon - Fri: 8am - 5pm
(Closed weekends and English Bank Holidays)Type of Query
Investments purchased in branch
Telephone number
For accounts opened in branch:
Opening hours
Mon - Fri: 8am - 6pm