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    Contacting us by phone

    Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual. 

    So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. 

    You can still use our online and mobile banking services or self service.

    We have set up a dedicated phone number for customers aged 70 and over. You can find the number in either the letter or email we sent, or from one of our colleagues in branch. If you’re a nominated trusted person you can also ask for the number in branch.

    Please note: Calls to 03 numbers are charged at no more than local rate.

    Visiting us in branch

    The safest way to bank with us right now is from home. If you do need to visit us in branch, most are open 9.30am to 2pm Monday to Friday. We've taken the decision not to open branches at weekends. Please check our branch locator if you need to visit.

    To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. 

    You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

    Can we save you a trip?  The safest way to bank with us right now is from home. You can do most of your banking tasks yourself online such as sending money to people or managing your direct debits, either using our app or through Internet Banking. 

    Support for customers impacted by coronavirus (COVID-19)

    As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help: 

    Coronavirus help and support

    NHS help and support

    Frequent questions from our customers        

    Ways to contact us

    Due to the challenging times that we are all experiencing, the best way to contact us at the moment is online.

    Self Service

    Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

    Ask a question

    Ask a question and search our FAQs using our online help tool.

    I've noticed suspicious activity

    Do you think someone has accessed your Lloyds Bank account?

    My card is lost or stolen

    If your credit or debit card has been lost or stolen you should report it immediately by logging on to Internet Banking or calling us on 0800 096 9779 (+44 170 227 8270 from outside the UK).

    Make a complaint

    We’re here to help if you have concerns.

    I want to call Lloyds Bank

    You can call PhoneBank® to access and manage your account

    0345 602 1997
    (+44 1733 347 007 from outside the UK)

    Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app. 

    Lines are open 24/7 and our advisers are available from 7am to 11pm if you'd like more information.
    Calls may be monitored or recorded.

    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    We’re dealing with a much higher number of calls from customers and our call times are much longer than usual. 

    Please see below for individual services and our Internet Banking services.

    • Contact us about bank account queries

      Type of Query

      Telephone number

      Opening hours

      Type of Query

      Share Dealing

      Telephone number

      0345 606 0560


      If you're calling from abroad you can call us on  +44 113 279 7518

      Opening hours

      Available Monday – Friday 8am to 7pm

      (Closed weekends and English Bank Holidays).

      Our Web Chat service is available Monday – Friday 8am to 9pm

      (Closed weekends). 

      Type of Query

      Online Investments

      Telephone number

      For accounts opened online:
       

      0345 835 5728

      Opening hours

      Mon - Fri: 8am - 5pm

      (Closed weekends and English Bank Holidays)

      Type of Query

      Investments purchased in branch

      Telephone number

      For accounts opened in branch:


      0345 835 7374

      Opening hours

      Mon - Fri: 8am - 6pm

      Sat: 9am - 12:30pm

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.