If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Contact us

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual. 

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. 

You can still use our online and mobile banking services or self service.

We have set up a dedicated phone number for customers aged 70 and over. You can find the number in either the letter or email we sent, or from one of our colleagues in branch. If you’re a nominated trusted person you can also ask for the number in branch.

Please note: Calls to 03 numbers are charged at no more than local rate.

Visiting us in branch

To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. Our branches will open again fully, ready to help you, as soon as it’s safe to do so.

We’re keeping as many branches open as we can but, in some cases, we may have to temporarily close a branch.

We’ve made some changes to our opening hours and services we’re providing at the moment. Most of our branches are now open between 9:30am and 3:30pm Monday to Friday. To find out if your local branch is open and when please check out branch locator.

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help: 

Coronavirus help and support

NHS help and support

Frequent questions from our customers        

Ways to contact us

Due to the challenging times that we are all experiencing, the best way to contact us at the moment is online.

Self Service

Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Ask a question

Ask a question and search our FAQs using our online help tool.

I've noticed suspicious activity

Do you think someone has accessed your Lloyds Bank account?

My card is lost or stolen

If your credit or debit card has been lost or stolen you should report it immediately by logging on to Internet Banking or calling us on 0800 096 9779 (+44 170 227 8270 from outside the UK).

Make a complaint

We’re here to help if you have concerns.

I want to call Lloyds Bank

You can call PhoneBank® to access and manage your account

0345 602 1997
(+44 1733 347 007 from outside the UK)

Lines are open 24/7 and our advisers are available from 7am to 11pm if you'd like more information.
Calls may be monitored or recorded.

Not all Telephone Banking services are available 24 hours a day, seven days a week.

We’re dealing with a much higher number of calls from customers and our call times are much longer than usual. 

Please see below for individual services and our Internet Banking services.

  • Contact us about bank account queries

    Type of Query

    Telephone number

    Opening hours

    Type of Query

    Share Dealing

    Telephone number

    0345 606 0560


    If you're calling from abroad you can call us on  +44 113 279 7518

    Opening hours

    Mon - Fri: 8am - 7pm


    (Closed during weekends and English Bank Holidays)

    Type of Query

    Online Investments

    Telephone number

    For accounts opened online:
     

    0345 835 5728

    Opening hours

    Mon - Fri: 8am - 5pm

    (Closed weekends and English Bank Holidays)

    Type of Query

    Investments purchased in branch

    Telephone number

    For accounts opened in branch:


    0345 835 7374

    Opening hours

    Mon - Fri: 8am - 6pm

    Sat: 9am - 12:30pm

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.