The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Contact us

    Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual. 

    So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. 

    You can still use our online and mobile banking services or self service.

    Please note: Calls to 03 numbers are charged at no more than local rate.

    I want to call Lloyds Bank

    You can call PhoneBank® to access and manage your account

    0345 602 1997
    (+44 1733 347 007 from outside the UK)

    Lines are open 24/7 and our advisers are available from 7am to 11pm if you'd like more information.
    Calls may be monitored or recorded.

    Not all Telephone Banking services are available 24 hours a day, seven days a week.
    Please see below for individual services.

    My card is lost or stolen

    If your credit or debit card has been lost or stolen you should report it immediately by logging on to Internet Banking or calling us on 0800 096 9779 (+44 170 227 8270 from outside the UK).

    I've noticed suspicious activity

    Do you think someone has accessed your Lloyds Bank account?

    Ask a question

    Ask a question and search our FAQs using our online help tool.

    Self Service

    Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

    Make a complaint

    We’re here to help if you have concerns.

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.