Contact us

We're here to help. You can get in touch through web chat or call us securely in our app.

What would you like to contact us about?

Visiting us in branch

If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit. 

Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:

  • On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
  • Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM. 
  • Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
  • Need to manage your overdraft? Visit our overdraft hub.
  • Applying for a loan? More information about loans.
  • Need a home insurance quote? Visit our home insurance hub.

Don’t forget, you can also bank at your local Post Office. You can check your balance, take money out and pay cash or cheques into your current account.

If you'd like to talk to us about a query or complaint, we’re here if you have concerns.

Learn more about our complaints process

Our travel products can help make your trip abroad easier and may save you money.

Learn more about our travel services

Order travel money online

Mobile Banking app

Order travel money, report a card lost or stolen while abroad and check your travel insurance details if you have a packaged bank account.

Download app

Message us

If you need help, you can message us securely in our app.

Open our app, select Support and then Message us 24/7.

Internet Banking

If you don't have our app, you can also log on to Internet Banking to help with your travel needs.

Log on to Internet Banking

Contact us about travel queries

Service

Phoning from the UK

Phoning from overseas

Opening hours

Service

Help with an online travel money order

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Service

Travel Insurance

Phoning from the UK

Phoning from overseas

N/A

Opening hours

24 hours a day

Service

Lost and stolen travellers cheques

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Visa debit cards lost or stolen overseas

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Visa debit card PIN declined or transactions you don’t recognise

Phoning from the UK

Phoning from overseas

+44 173 334 7007

(calls are charged according to the telephone service provider’s published tariff)

Opening hours

24 hours a day

Service

Lost or stolen credit cards

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Emergency cash abroad (this depends on availability of funds in your account)

Phoning from the UK

Phoning from overseas

Opening hours

24 hours, seven days a week

Vist our current accounts hub

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Bank account enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, seven days a week

Type of query

Overdraft referrals

Phoning from the UK

Phoning from overseas

Opening hours

Line are open 9am – 6pm Monday – Saturday
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Packaged Bank Account (PBA)

If you have a Packaged Bank Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Contact us about bank account queries

Type of packaged bank accounts

Phoning from the UK

Type of packaged bank accounts

Select Account

Phoning from the UK

Type of packaged bank accounts

Silver Account

Phoning from the UK

Type of packaged bank accounts

Gold Account

Phoning from the UK

Type of packaged bank accounts

Platinum Account

Phoning from the UK

Type of packaged bank accounts

Premier Account

Phoning from the UK

Lines are open 24/7.
Not all Telephone Banking services are available 24 hours a day, seven days a week.  Please speak to an advisor for more information.

We understand the loss of a loved one brings difficult times. We're here to help you.

Visit our bereavement support hub

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Arrange a branch appointment

Phoning from the UK

Phoning from overseas

Opening hours

8am - 8pm
7 days a week

If you can't find your card, there's no need to worry.

Whether it's been lost or stolen, let us know through our Mobile Banking app or Internet Banking. It's safe, secure and saves you a call.

How to report your card guide 

Mobile Banking app

You can report your card in our app.

Open our app, type lost or stolen in the search bar and follow the steps. 

Download app

Message us

If you need help, you can message us securely in our app.

Open our app, select Support and then Message us 24/7.

Internet Banking

If you don't have our app, you can report your card using Internet Banking.

Report it as lost or stolen

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Report your card lost or stolen

Phoning from the UK

Phoning from overseas

Opening hours

24 hours
7 days a week

Visit our car insurance hub

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Car insurance quotes and sales

Phoning from the UK

Phoning from overseas

Opening hours

Monday-Friday 8am-8pm
Saturday 8am-6pm
Sunday and Bank Holidays 10am-4pm

Type of query

Customer services; including car insurance policy changes

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri 8am-8pm
Saturday 8am-6pm
Sunday and Bank Holidays 10am-4pm

Type of query

Make a claim

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Motor Legal Protection Claims

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Windscreen Repair Cover

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

RAC Breakdown Cover

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Keycare Cover

Phoning from the UK

Phoning from overseas

Opening hours

Mon - Fri 8am-9pm
Sat 9am-3pm.

Visit our credit cards hub

Contact us about credit card queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Lost or stolen card

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Type of query

Credit card enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, seven days a week

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri 9am-5pm

Type of query

Textphone – Customer service (if you have problems with speech or are deaf)

Phoning from the UK

Phoning from overseas

Opening hours

You can call us using Relay UK if you have a hearing or speech impairment.

There's more information on the Relay UK help pages.

Sign Video services are also available if you’re Deaf and use British Sign Language.

Type of query

Balance Transfer

Phoning from the UK

Phoning from overseas

Opening hours

Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Payment Protection Cover Claims

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri 9am-5pm
Sat 9am-2pm

Type of query

Lloyds Bank Private Banking

Phoning from the UK

Phoning from overseas

N/A

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Holiday Money Hotline

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri, 8am-10pm
Sat and Sun 10am-8pm

Customer Solutions Rectifications

Please contact us for any queries in relation to a Redress letter you have received with the reference beginning with ERT or SWRT.

Contact us about savings account queries

Reference starts with:

UK callers

International callers

Opening Hours

Reference starts with:

ERT/SWRT/CRT:

UK callers

International callers

Opening Hours

Mon - Fri 9am –4pm

You can also email:

bristolcustomersolutions@lloydsbanking.com

ERT Letter Reference
Customer Solutions
PO Box 24165
69 Morrison Street 
EDINBURGH 
EH3 1HD

CRT/SWRT Letter Reference
Customer Solutions
PO Box 24183
69 Morrison Street 
EDINBURGH 
EH3 1JA

WRT/GRT Letter Reference:
Customer Solutions
Wealth/GI
PO Box 28150
Edinburgh
EH16 9DD

Get a quote online

Visit our home insurance hub

Type of query       

Telephone number

Opening hours

Type of query       

Get a quote

Telephone number

0345 605 0521 to get a quote or switch your home insurance. You can also get a quote online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Pay for your policy

Telephone number

If you received your quote online and have been asked to contact us for payment, please call us on 0345 605 0521.

 

Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Make a claim

Telephone number

Make a new claim or get an update on a claim you’ve made.

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies. You can also make a claim online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Cancel your policy

Telephone number

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

You can also cancel your policy online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Renew your policy

Telephone number

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Manage your policy

Telephone number

If you need help with any of the topics below, please call us the relevant phone number.

  • Check something of update your policy
  • Tell us you are moving home
  • Get proof of your insurance
  • Let someone else talk on your behalf.

If your policy starts with HAP, call us on 0345 300 5177.

If your policy starts with HBP, call us on 0345 604 6705.

For all other policies, call us on 0345 300 0110.

Opening hours

Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.

Type of query       

24 hour home insurance helpline

Telephone number

In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day on 0345 300 1133.

Opening hours

24 hours a day.

Type of query       

Home insurance legal helpline

Telephone number

If your home insurance policy starts with HBP 0345 266 6684.

For all other home insurance policies, call 0345 3000 180.

Opening hours

24 hours a day.

Type of query       

Concerned about the cost of your home insurance?

Telephone number

We may be able to help.

0345 601 8114.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Visit our Internet Banking help hub

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Internet banking

Phoning from the UK

Phoning from overseas

Opening hours

8am - 8pm Monday - Sunday
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Visit our investments hub

Contact us about bank account queries

Type of Query

Telephone number

Opening hours

Type of Query

Share Dealing

Telephone number

0345 606 0560


If you're calling from abroad you can call us on  +44 113 279 7518

Opening hours

Mon-Fri 8am to 9pm
Closed weekends and English Bank Holidays.

Our Web Chat service is available
Monday - Friday 8am to 9pm
Closed weekends.

Type of Query

Online Investments

Telephone number

For accounts opened online:
 

0345 835 5728

Opening hours

Mon-Fri 8am - 5pm

Closed weekends and English Bank Holidays

Type of Query

Investments purchased in branch

Telephone number

For accounts opened in branch:


0345 835 7374

Opening hours

Mon-Fri 8am - 6pm

Message us

You can message us securely in our Mobile Banking app to book, amend or cancel an appointment.

Open our app, select Support and then Message us 24/7.

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Arrange an appointment

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri 8am-8pm
Sat 8am-4pm

Visit our savings accounts hub

Contact us about savings account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Savings account enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, seven days a week.

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service and advisers available
Mon-Sun 8am – 8pm
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Textphone – Customer service (if you have problems with speech or are deaf)

Phoning from the UK

Phoning from overseas

Opening hours

You can call us using Relay UK if you have a hearing or speech impairment.  If you prefer, you can still contact us by textphone on 0345 300 2281 which will be diverted via the Relay UK service. Our lines are open from 8am – 8pm, 7 days a week.

There's more information on the Relay UK help pages.

SignVideo Services are also available if you’re Deaf and use British Sign Language. 
Not all Telephone Banking services are available 24 hours a day, seven days a week.  Please speak to an advisor for more information.

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us about fraud

Visit our fraud hub

I don’t recognise a transaction

Telephone Banking

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Telephone Banking

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service
Advisers are available
8am – 8pm,
seven days a week.

Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app.

Voice ID is a security feature available to Telephone Banking customers. It confirms your identity using your voice. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. Learn more about Voice ID.

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Register for Voice ID

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service
Advisers are available
8am – 8pm,
seven days a week.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week. 

SignVideo
 

Business Banking

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Business Banking

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri, 8am – 8pm,
Sat 9am – 1pm.

Visit our car finance hub

Type of query

Telephone number

Opening hours

Type of query

Application queries

Telephone number

Opening hours

Mon-Fri 9am-5pm
Saturday 9am-1pm
Sunday - closed.

Type of query

Exisiting customer queries

Telephone number

Opening hours

Mon-Fri 8.30am-6pm
Saturday 9am-1pm
Sunday - closed.

Visit our payments & transfers support hub

Send money outside the UK

Receive money from outside the UK

I don’t recognise a transaction

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Telephone Banking

For payments or transfers appearing on your statement

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service

Advisers are available 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Internet Banking

For payment or transfers you are trying to make online

Phoning from the UK

Phoning from overseas

Opening hours

8am - 8pm,
Monday to Sunday.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Visit our Mobile Banking app hub

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Internet Banking

Phoning from the UK

Phoning from overseas

Opening hours

8am - 8pm,
Monday to Sunday.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Visit our statements hub

I don’t recognise a transaction

Mobile Banking app

You can view, search and download your statements in our app.

Download app

Message us

If you need help, you can message us securely in our app.

Open our app, select Support and then Message us 24/7.

Internet Banking

If you don't have our app, you can view, search and download your statements using Internet Banking.

Log on to Internet Banking

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Telephone Banking

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service
Advisers are available
8am – 8pm,
seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Contact us through our app

More support

Support with the cost of living

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.

Mortgage support

If you're worried about your existing mortgage or recent application, we're here to help. Find out what we can do to support you.

Support with your mortgage

Popular topics

Here are some of the most searched topics.

Other ways to bank with us

All the ways to do everyday banking with us, and how we make it easier for you.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.