Voice ID - fast, easy and safe
What is Voice ID?
Voice ID is a security feature for Telephone Banking customers. It confirms your identity simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us.
- Fast - you won't need to remember security information or answer questions
- Easy - it's easy to set up and when you call us again, we'll confirm your identity by asking you to repeat the simple phrase: "My voice is my password"
- Safe - your voice is like your fingerprint and unique to you
How does Voice ID work?
Once set up all you need to do is call us, enter your account details as usual and we’ll ask you to say the phrase "My voice is my password" to access your accounts. This makes banking over the phone with us fast, easy and safe.
Is it secure?
Voice ID analyses over 100 different characteristics of your voice which like your fingerprint, are unique to you. Such as, how you use your mouth and vocal chords, your accent and how fast you talk. It even recognises you if you have a cold or sore throat.
Set up Voice ID in three easy steps
Lines are open 24/7 and our advisers are available 7am to 11pm if you'd like more information.
Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 173 328 6348Call +44 173 328 6348. Calls may be monitored and recorded.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.