We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking

 

Coronavirus (COVID-19) support

We’re with you during this crisis. If your income has been affected by coronavirus, we’re here to support you.

Find out how we can helpFind out how we can help

How to pay your credit card

We offer a range of payment methods to suit you. Direct Debit is a great option as we’ll claim your payments automatically each month.

Credit card payment options

Request a balance or money transfer

Balance transfer – move existing credit and some store card balances to a single card.

Money transfer – move funds from your credit card to your UK current account.

Disputing credit card charges

If there’s a transaction on your statement that you don’t recognise, or you haven’t received what you paid for, we could help you.

Credit card payment disputes

Can’t find what you’re looking for?

Of course, there are times when you just need to speak to someone.
 
Some essential and automated services are available 24 hours a day, 7 days a week. Other specialist services are only available within set hours. Visit our contact us page for more details.

Help with money worries

If you’re ever experiencing money worries, please let us know so we can find a way to help.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.