The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Upgrading your browser

Your browser isn’t just something you use to visit a website, it also has built-in security features to help protect you online. We are always improving our site and adding new features, so it’s important to keep your browser up-to-date so that everything runs smoothly.

Why should I upgrade?

  • Up-to-date security features – Stay safe online and have peace of mind that you’re being protected by the latest security features.
  • A better online experience – Websites will look nicer and perform faster, and you’ll be able to use the latest features and tools they have to offer.
  • Screen reader support – The latest browsers make it easier for newer screen readers to handle web technologies, such as JavaScript. If you have JavaScript turned off because it interferes with your screen reader, make sure your browser is up-to-date and try updating your screen reader or using another, such as the free tool NVDA.

If you choose not to upgrade your browser, there will be parts of the site that you won’t be able to use. For example, Internet Banking isn’t supported in Internet Explorer 6 and 7. You will also find it harder to use the calculators and tools on our site.

How do I upgrade?

Upgrading your browser is quick and easy to do. Just visit the site of your preferred browser provider and choose the option to upgrade to the latest version.

Here are some links to the most popular browser’s sites.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

PhoneBank® is a registered trademark of Lloyds Bank plc.