The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Help with emergencies

Lost your card or experiencing difficulties abroad? We're on hand to help.

I need to make an insurance claim

Find out the numbers and the procedures to follow when you need to make a claim.

Making a claim

I'm having problems abroad

We can help with any issue with your cards, Travellers Cheques or cash.

Get help abroad

I've noticed suspicious activity

Do you think someone has accessed your Lloyds Bank account?

Report online fraud

Lost or stolen card?

If your Lloyds Bank credit or debit card has been lost or stolen you should report it immediately.

Report it now

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.