Pay someone new
You can do this online
- Send up to £25,000 a day in the app or online banking.
- Name checks so you pay the right person.
- Payments normally arrive within two hours and you can even send a payment receipt.
We're unable to cancel a payment once it’s been made.
Lloyds will never ask you to:
- move money to a so-called secure, safe or holding account
- move your money or ask you to transfer funds to a new sort code and account number.
Steps to take
We'll guide you through it.
(1 min 34 secs)
-
- Log in and select 'Payments' from your account.
- Select 'Choose who to pay'. Then select 'Pay new' from the top of the screen.
- Choose 'Pay a person or company'.
- Enter the payee’s name, account number and sort code. Select 'Continue' and we’ll confirm their details.
- Enter an amount. You can also add a reference if you like. For future-dated payments, enter a date here.
- Select 'Continue'. Check the details are right, then select 'Confirm'. Sometimes we may ask you for more information about the payment.
- Enter your password, or use your fingerprint or Face ID.
- All done – you can share or save your payment receipt, and you can pay them again anytime.
-
- Log in and select 'Payments and transfers' from your account.
- In the To section, select 'Pay someone new'.
- Enter the payee’s name, account number and sort code. Select 'Continue' and we’ll confirm their details.
- Enter an amount. You can also add a reference if you like. For future-dated payments, enter a date here.
- Select 'Continue'. Check the details are right, then select Make a payment. Sometimes we may ask you for more information about the payment.
- We'll need to call you. Choose which phone number for us to use. Then enter the four-digit number on screen into your phone when asked.
- All done - you can pay them again anytime.
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.
-
-
-
First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don't know them, if you don’t want to contact them or if the account you paid is closed, give us a call.
We’ll try to recover the money for you. Be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
Calls may be monitored or recorded to help us improve our quality of service.
You may also like
