Getting help abroad

Help is just a phone call away

If your credit card, debit card or Travellers Cheques are lost or stolen while you’re abroad, help is just a phone call away. Here are the numbers to call. Please make sure you call us immediately to report lost or stolen cards and Travellers Cheques.

Essential contact details

Essential contact details




Lost or stolen cards


Call us on +44 1702 278 270 from abroad or 0800 096 9779 from the UK.


Alternatively, you can log on to Internet Banking to report your card as lost or stolen.


Credit cards with Sentinel Gold®


Call us on +44 2392 652 222 from abroad or 
0800 414 717 from the UK.


If your credit card is declined abroad


Call us on +44 1702 278 272
Lines are open 24 hours.


Emergency cash


Abroad and stuck without any cash? We can help.
You can get cash in an emergency (provided you have enough funds available in your account) by calling:
+44 1702 278 274 and 0345 982 5304 from in the UK.

Lost or stolen Travellers Cheques

If your American Express® Travellers Cheques are lost or stolen, you’ll find the number of the local American Express® office in the wallet that your Travellers Cheques came in. Or you can call the American Express® helpline on +44 1273 571 600 or 01273 693 555 from the UK.

You can also get cash in an emergency (provided you have enough funds in your account) by calling:

  • +44 1702 278 270 if you’re calling from abroad.
  • 0345 300 0000 if you’re calling from the UK. 8am – 8pm, seven days a week
    Not all Telephone Banking services are available 24 hours a day, seven days a week.

You'll need to:

  • Report all facts about the loss or theft to the police if American Express® asks you to.
  • Give American Express® the serial number of the lost or stolen Travellers Cheques and the place and date you bought them.
  • Complete the refund forms provided by American Express® and provide acceptable proof of your identity.

American Express® may investigate the loss or theft, so you’ll need to give them all the information they ask for.

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.

Before going abroad
  • Check fees outside the UK here.
  • Ensure your cards do not expire when you are away. Please check your expiry date.
  • Take another form of payment in case of emergency.
  • Ensure your contact details are up to date so we can contact you if we are concerned there may be fraudulent activity on your account - update here.
  • Take note of our overseas number to call in an emergency: +44 1733 347 007.

Have an enjoyable trip!

Making an insurance claim

Find the numbers you need to call to make a claim on your Lloyds Bank insurance.

Make an insurance claim

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Save the Change® is a registered trademark of Lloyds Bank plc
PhoneBank® is a registered trademark of Lloyds Bank plc

Money Manager is provided to help you manage your personal finances and is not intended to provide legal, tax or financial advice. Personal Internet Banking customers only. Terms and conditions apply. Mobile Banking services may be affected by phone signal and functionality. Must be registered for Internet Banking. Terms and conditions apply.