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Did you know you can message us online?

Answers 24/7

Our virtual assistant can easily answer most of your questions 24/7 so you can get on with your day.

Help from a human

If the virtual assistant can’t help, it will pass you onto someone who can. You can message a real person to get things sorted.

Don't wait around

With notifications, you don't need to wait on hold. We’ll let you know when you have a reply.

How to message us

Common issues

Find a phone number

  • Existing customers

    If you're an existing customer, call us on 0333 202 7946.

    Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

    New customers

    If you're a new customer, call us on 0333 202 7969.

    Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

  • Existing customers

    If your policy starts with 1, call 0344 209 0476 or +44 344 209 0476 from outside the UK. Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    If your policy starts with 9, call 0330 024 8081. Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 5pm.

    Make a claim

    If your policy starts with 1, call 0344 209 0477 or +44 344 209 0477 from outside the UK.

    If your policy starts with 9, for urgent help after an accident, or to talk about a claim, call 0330 024 6405. Lines are open 24 hours a day, 7 days a week.

    Motor legal protection claims

    If your policy starts with 1, call 0330 018 1665 or +44 330 018 1665 from outside the UK.

    Windscreen repair cover

    If your policy starts with 1, call 0330 018 7503 or +44 0330 018 7503 from outside the UK. Lines for claims, cover and repairs are open 24 hours a day, 7 days a week.

    If your policy starts with 9, call 0330 024 6862. Lines are open 24 hours a day, 7 days a week.

    Breakdown cover

    If your policy starts with 1, call 0330 332 8477 or +44 330 332 8477 from outside the UK.

    If your policy starts with 9, call 0330 024 6422. Lines are open 24 hours a day, 7 days a week.

    Keycare cover

    If your policy starts with 1, call 0345 303 4002 or +44 345 303 4002 from outside the UK.

  • Existing customers

    If you're an existing customer, call us on 0345 606 2172 or +44 1702 278 272 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    New customers

    If you're a new customer, call us on 0345 603 7239 or +44 207 481 2614 from outside the UK.

    Lines are open Monday to Friday 9am to 5pm and closed on bank holidays.

  • Account enquires

    If you need support, call us on 0345 300 0000 or +44 173 334 7007 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays. 

    Select Account

    If you need help with your Select Account, call us on 0345 716 1116.

    Lines are open 24 hours a day, 7 days a week.

    If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010.

    If you break down on the road, you can call the AA direct on 0800 328 8700.

    Silver Account

    If you need help with your Silver Account, call us on 0345 603 1839.

    Lines are open 24 hours a day, 7 days a week.

    If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010.

    If you break down on the road, you can call the AA direct on 0800 316 0096.

    Gold Account

    If you need help with your Gold Account, call us on 0345 850 5056.

    Lines are open 24 hours a day, 7 days a week.

    If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010.

    If you break down on the road, you can call the AA direct on 0800 107 0011.

    Platinum Account

    If you need help with your Platinum Account, call us on 0345 850 5300.

    Lines are open 24 hours a day, 7 days a week.

    If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010.

    If you break down on the road, you can call the AA direct on 0800 783 0543.

    Premier Account

    With Insurance benefits, opened before 2014

    If you need help with your Premier Account, call us on 0345 604 0440.

    Lines are open 24 hours a day, 7 days a week.

    If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010.

    If you break down on the road, you can call the AA direct on 0800 032 0371.

    In a domestic emergency, you can call the 24-hour Home Emergency helpline on 0800 015 0197.

    Lloyds Premier

    If you have a Lloyds Premier banking query, or need help with your Bupa or Lifestyle Benefit, call us on 0345 878 0015.

    Club Lloyds

    If you need help with your Lifestyle Benefit, call us on 0345 303 0303 or +44 1733 462 224.

    Lines are open Monday to Saturday 8am to 8pm and 9am to 6pm on Sundays and bank holidays.

    If you need help with your Disney+ benefit, you can call the Disney+ help centre on 0203 936 2903.

     

    Switching service

    For all switching services, call us on 0345 604 9956. 

    Lines are open Monday to Friday 9am to 5pm and closed on bank holidays.

    Overdraft referrals

    If you need help with your overdraft, call us on 0800 015 0032.

    Lines are open Monday to Saturday 9am to 6pm and closed on bank holidays.

  • Existing customers

    If your policy starts with HBP, call us on 0345 604 6705.

    If your policy starts with HAP, call us on 0345 300 5177.

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

    New customers

    If you're a new customer, call us on 0345 605 0521.

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

    Legal expenses helpline

    If your policy starts with HBP, call us on 0345 266 6684.

    If your policy starts with HAP, call us on 0345 300 0521.

    Lines are open 24 hours a day, 7 days a week.

  • Customer solutions

    To speak to us about a redress letter you have received beginning with ERT, SWRT or CRT, call us on 0345 982 5330 or +44 345 982 5330 from outside the UK.

    Lines are open Monday to Friday, 9am to 4pm and closed on bank holidays.

  • Share dealing

    For support and dealing, call us on 0345 606 0560 or +44 113 279 7518 from outside the UK.

    Lines are open Monday to Friday, 8am to 9pm.

    During US bank holidays lines are open 8am to 6pm, Monday to Friday.

    During UK bank holidays line are open 2pm to 9pm, Monday to Friday, for the US Markets.

    Ready made investments

    For accounts beginning with IL and opened before 20/02/2023, call us on 0345 835 5728.

    Lines are open Monday to Friday 8am to 5pm

    For accounts beginning with EL and opened from 20/02/2023, call us on 0330 123 3268.

    Lines are open Monday to Friday 9am to 5pm.

    Investments purchased in branch

    For support with  managing investments purchased in branch, call us on 0345 835 7374.

    Lines are open Monday to Friday 8am to 6pm.

    Fixed term reinvestment

    If you want to reinvest funds for offline accounts, or your account is due to mature in less than five working days, call us on 0345 603 5042.

    Lines are open Monday to Saturday 9am to 6pm. 

  • Life insurance advice

    To speak with one of our life insurance advisers, call us on 0800 131 0552.

    Lines are open Monday to Thursday 9am to 7pm and Friday 9am to 6pm. 

  • Existing customers

    To make changes to your product, term or repayment type,  call us on 0345 122 1337.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

    Customer service

    For general mortgage enquiries, call us on 0345 603 1637.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

    New customers

    For First Time Buyers, Home Movers, 2nd Home Loans, Buy to Let and Remortgaging, call us on  0800 783 3534.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm. 

    Make a payment

    To check your balance or to make a payment, call us on 0345 603 1637. 

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm. 

    Interest only

    For help with your interest only mortgage, call us on 0345 609 8953.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

    Lend a hand

    To apply for a Lend a Hand Mortgage, call us on 0345 122 1512.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm. 

    Lifetime Mortgage

    To find out if you can apply for a Scottish Widows Bank Lifetime Mortgage, call us 0345 122 1443.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.  

    Video appointment

    To book a video appointment with an adviser, call us on 0345 602 5305.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

  • Personal loans help

    For support with your personal loan, call us 0330 123 3890.

    Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 6pm, and closed on bank holidays.

  • New or prospective customers

    To purchase a policy, call us on 0333 004 0940.

    Lines are open Monday to Friday 9am to 6pm and closed on bank holidays.

    Existing customers

    To amend or cancel a policy, call us on 0333 004 0941.

    Lines are open Monday to Friday 9am to 6pm, Saturday 9am to 1pm, and closed on bank holidays.

    Make a claim

    To make or check the progress of a claim, call us on 0333 004 0939.

    Lines are open Monday to Friday 9am to 6pm, Saturday 9am to 1pm, and closed on bank holidays.

  • Savings and ISAs support

    For help with your account, call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    Lend a Hand fixed savings account

    To apply for a Lend a Hand fixed savings account, call us on 0345 122 1512.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm. 

  • Travel money

    For help with a travel money order, call us on 0345 606 6529.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    Emergency cash

    For emergency cash outside the UK, call us on +44 1702 278 270.

    Lines are open 24 hours a day, 7 days a week.

    This service depends on availability of funds in your account.

  • Existing customers

    If you're an existing customer, call 0344 209 0476 or +44 344 209 0476 from outside the UK.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    New customers

    If you're a new customer, call 0330 018 7599.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    Make a claim

    To make a claim, call 0344 209 0477 or +44 344 209 0477 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    Windscreen repair cover

    To make a claim, call 0330 018 7503 or +44 330 018 7503 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    RAC breakdown cover

    To make a claim, call 0330 332 8477 or +44 330 332 8477 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    Keycare cover

    To make a claim, call 0345 303 4002 or +44 345 303 4002 from outside the UK.

    Lines are open Monday to Friday 8am to 9pm and Saturday 9am to 3pm.

Getting started online

More support

  • Book an appointment

    To make an adviser appointment, call us on 0345 602 1997

    Lines are open Monday to Friday 8am to 6pm, Saturday 8am to 4pm and closed on bank holidays.

  • Help with a bereavement

    For support with a bereavement call us on 0800 015 0012 or +44 173 326 1630 outside of the UK

    Lines are open 8am to 8pm, 7 days a week.

    Our opening hours are changing on 14 July 2025.

    You’ll be able to speak to an adviser between 8am to 6pm, 7 days a week.

  • Speak to us about a complaint

    To speak to us about a complaint, call us on 0800 072 3572 or +44 1733 462 267 outside of the UK.

  • Loans, credit cards, or overdrafts

    To get support, call us on 0808 145 0368.

    Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 5pm.

    Mortgages

    Worried about future payments?

    Please call us on 0808 145 0692 if you think you may have trouble making your mortgage payments.

    Lines are open Monday to Friday 9am to 8pm, and Saturday 9am to 4pm.

    Already missed a payment?

    To get help, call us on 0808 145 0399.

    Lines are open Monday to Friday 8am to 8pm, and Saturday 8am to 5pm.

  • Representative access

    If you need to speak someone, our representative access team can help. Call us on 0345 300 0071.

    Lines are open 8am to 8pm, 7 days a week

    Our opening hours are changing on 14 July 2025.

    You’ll be able to speak to an adviser between 8am to 6pm, 7 days a week.

  • Support options

    For accessibility support , call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    We welcome calls through Relay UK. If you want to communicate with one of our representatives, add 18001 before the number you need. There's more information on the Relay UK help pages.

    SignVideo is also available if you’re Deaf and use British Sign Language. 

  • Telephone Banking

    To use our Telephone Banking service, call us on 0345 300 0000 or +44 173 334 7007 from outside the UK.

    Our automated services are available 24 hours a day, 7 days a week.

    Our advisers are available 8am to 6pm, 7 days a week. Lines are closed on bank holidays.

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Find out more about our products and services as well as how to get in touch with us in our help and guidance hub. 

Help and guidance

Important legal information

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.