The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Call us for help

    We have dedicated teams to help with your money worries.

    Already missed a payment?

    Mortgages

    0808 145 0399Call 0808 145 0399

    Lines are open Monday to Friday, 8.00am to 7.30pm and Saturday, 8.00am to 12.30pm

    Overdraft or loan

    0808 145 0368Call 0808 145 0368

    Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 8.00pm and Sunday, 10.00am to 8.00pm

    Credit Card

    0808 145 0391Call 0808 145 0391

    Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 8.00pm and Sunday, 10.00am to 8.00pm

    Car Finance

    0333 202 7946

    Lines are open Monday to Saturday, 9.00am to 6.00pm and Sunday, 11.00am to 4.00pm.

    Worried about future payments?

    Mortgages

    0808 145 0692Call 0808 145 0692

    Lines are open Monday to Friday, 8.30am to 7.00pm and Saturday, 8.30am to 1.00pm.

    Before you call us

    To save time when we speak and give you the best help we can, there are some things to have ready:

    • Your account numbers
    • Details of your income
    • Monthly spending
    • Details of payments you make to others

    What to expect

    On the call we’ll help you by:

    • Talking through your money to see what's worrying you
    • Talking through what help you may be able to get
    • Giving some useful tips on where to get some extra help