If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

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    Call us for help

    We have dedicated teams to help with your money worries.

    Already missed a payment?

    Mortgages

    0808 145 0399Call 0808 145 0399

    Lines are open Monday to Friday, 8.00am to 7.30pm and Saturday, 8.00am to 12.30pm

    Overdraft or loan

    0808 145 0368Call 0808 145 0368

    Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 8.00pm and Sunday, 10.00am to 8.00pm

    Credit Card

    0808 145 0391Call 0808 145 0391

    Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 8.00pm and Sunday, 10.00am to 8.00pm

    Car Finance

    0333 202 7946

    Lines are open from 9am – 5pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays.

    Worried about future payments?

    Mortgages

    0808 145 0692Call 0808 145 0692

    Lines are open Monday to Friday, 8.30am to 7.00pm and Saturday, 8.30am to 1.00pm.

    Loans

    0330 123 3890

    Lines are open Monday to Friday, 8.00am to 6.00pm, Saturday and Sunday, 9.00am to 5.00pm.Call 0330 123 3890

    Before you call us

    To save time when we speak and give you the best help we can, there are some things to have ready:

    • Your account numbers
    • Details of your income
    • Monthly spending
    • Details of payments you make to others
    • It might be helpful for you to have a pen and paper to hand

    What to expect

    On the call we’ll help you by:

    • Talking through your money to see what's worrying you
    • Talking through what help you may be able to get
    • Giving some useful tips on where to get some extra help
    • The length of the call to us will vary depending on your query and what support you need

    Not sure how much you are spending? Create a budget

    Setting up a budget can help you see where your money’s going. The more you know about your money, the easier you’ll find it to get your finances back on track – and it can relieve your money worries too.

    For most people, it makes sense to focus on their essential expenses or priority debts first. You can find more information about how to prioritise debts on the Money Advice Service website.

    If you want to start a budget now, you can do so be going to the budget planner below.  

    Go to Budget Planner