Authorised Push Payment refunds
From 7 October 2024, to protect you from fraud, Lloyds will follow a new set of rules for customer scam refunds.
How to make a claim
Tell us right away if you believe you’ve sent a payment to a fraudster’s bank account.
- You need to make a claim within 13 months of sending the payment, or the last payment if you sent more than one.
- You can make a claim for any amount, but we’ll only refund up to a maximum of £85,000.
You should also report this to Action Fraud and the police or allow us to share information with the police if necessary.
What about payments made before 7 October 2024?
For Faster Payments or CHAPS sent before 7 October 2024, your claim may be protected by the CRM code. We’ll continue to review these claims on a case-by-case basis.
What else do you need to know?
Learn about other scams and how to protect yourself
Scam calls
Want to know how fraudsters can use your details to win your trust?
Scam emails and texts
Find out how fraudsters try to steal your details.
Pension scams
Fraudsters can pretend to be someone you trust to target your pension.
Investment scams
Fraudsters may pretend to be a genuine company or adviser.
Protect your devices
Do you know how to keep all of your devices safe?
Protect your identity
Fraudsters may try to steal your personal and banking details.
