Experiencing Financial Abuse

We can support if you, or someone you know, is impacted by financial abuse.

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What is financial abuse?

Financial abuse can take a variety of different forms within different relationships, including partners, family members or carers. It might be financial control, restriction, exploitation or sabotage, creating dependency or instability. Financial abuse can happen to anyone.

What could financial abuse look like?

While financial abuse can look very different for different people, there are signs of financial abuse you can look out for, to protect yourself or someone you know. These are some common signs that someone may be experiencing financial abuse:

  • Restricted or controlled access to money and accounts.
  • Restricted or controlled access to statements.
  • Forced to pay someone a salary or benefit payments.
  • Prevented from using a credit card.
  • Forced to take out credit agreement products.

If you're affected by financial abuse, we can offer support to help you get control of your finances again.

At Lloyds Bank, we have been working with UK Finance to make sure we can offer the right support to you or a loved one, in a safe way. Download the financial abuse support guide (PDF, 2.48MB) for more information on how we can help and details of other organisations you can contact for practical help and support.

Let us help you get control of your money

How we can support you

We're here to support you and we'll do our best to help you get control of your money. 

We can provide practical help, including information about:

  • Joint accounts.
  • Debts, lending and mortgages.
  • Opening a new account.
  • Important documents you might need, like your passport, driving licence and bills.

How to stay safe

It’s important you take steps to keep your finances safe. There are a few things you can do:

  • Review and track your credit score on Internet Banking and the Mobile Banking app. 
  • If you think someone is opening your letters, you may be able to have them sent elsewhere. 
  • Never share your PIN or password with anyone. 
  • Change your PIN or password if you believe someone else may have them.
  • Receive your statements online if you use Internet Banking.

Contact us in a way that's best for you

Call us

Call us

Speak to our dedicated support team on 0800 0665 703.

Lines are open from 8am to 6pm Monday to Friday.

Ask us to contact you

Ask us to contact you

Our dedicated team can offer support by contacting you. Complete a quick online form and let us know when you would like to be contacted.

Complete online form

Visit us

Visit us

If it’s safe to, visit one of our branches and speak to someone.

 

How other organisations can help you

In an emergency

If you need help urgently, you can call the National Domestic Abuse Helpline for free on 0808 2000 247 (24 hours), which is run in partnership with Refuge.

Or call the police on 999 if you or someone else is in immediate danger.

Staying safe online

Modern technology gives abusers ever-growing ways to control those using the tools of everyday life.

If you need help and support with how to secure your tech visit Refuge’s tech safety website.

Surviving Economic Abuse

Surviving Economic Abuse is a charity dedicated to raising awareness of this type of abuse and improving the support that is available for those experiencing it. 

SEA's website has expert information on economic abuse and the support that is available to help you regain control.

You can visit the Surviving Economic Abuse website where you will find additional support, and information on next steps that you might take.

Bright Sky

You can download the free Bright Sky app. 

Bright Sky is a safe, easy to use app that has a range of tools to support you if you are in an abusive relationship or worried about someone you know. 

  • The app is available in 5 languages.
  • A unique UK-wide directory of specialist domestic abuse support services with contact details.
  • Content to help you understand if you or someone else is at risk.
  • Links to further resources and information on domestic abuse.
  • Information to help you to stay safe online.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.

To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.