Experiencing Financial Abuse
We can support if you, or someone you know, is impacted by financial abuse.
Let us help you get control of your money
Contact us in a way that's best for you
Message us
If you’re not ready to talk, you can message us through the Mobile Banking app.
- Log on.
- Select ‘Support’ at the bottom of the app.
- Select ‘Message us 24/7’.
- Type ‘financial abuse’ or ‘domestic abuse’, select ‘Send’ and you’ll go straight through to one of our agents.
Please be mindful of who has access to, or who can, view your phone when choosing the messaging service in the app.
Scan the QR code to download our app
How other organisations can help you
In an emergency
If you need help urgently, you can call the National Domestic Abuse Helpline for free on 0808 2000 247 (24 hours), which is run in partnership with Refuge.
Or call the police on 999 if you or someone else is in immediate danger.
Staying safe online
Modern technology gives abusers ever-growing ways to control those using the tools of everyday life.
If you need help and support with how to secure your tech visit Refuge’s tech safety website.
Surviving Economic Abuse
Surviving Economic Abuse is a charity dedicated to raising awareness of this type of abuse and improving the support that is available for those experiencing it.
SEA's website has expert information on economic abuse and the support that is available to help you regain control.
You can visit the Surviving Economic Abuse website where you will find additional support, and information on next steps that you might take.
Bright Sky
You can download the free Bright Sky app.
Bright Sky is a safe, easy to use app that has a range of tools to support you if you are in an abusive relationship or worried about someone you know.
- The app is available in 5 languages.
- A unique UK-wide directory of specialist domestic abuse support services with contact details.
- Content to help you understand if you or someone else is at risk.
- Links to further resources and information on domestic abuse.
- Information to help you to stay safe online.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.
To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.