Worried about paying your mortgage? We have various ways that we can help you.
Issues with gambling can affect anyone and can quickly become out of control. We’re here to offer you help and support.
You can see a breakdown of where your money goes every month by using our spending insights tool. This will show you the amount and frequency of your spending at all retailers. It may help you to see if your gambling spend is manageable or not.
Each time you use your debit or credit card, the type of transaction is recorded. When you apply a freeze, we’ll block any transactions attempted from gambling merchants. This freeze will not apply to direct debit or bank transfers.
If the retailer doesn’t define the transaction as a gambling related payment, or the retailer hasn’t requested a pre-authorisation with us first, we may not be able to stop it, even if you believe it to be gambling related.
Payments made into your account like winnings or refunds will not be affected by a gambling freeze.
If you report your card lost or stolen, you’ll need to turn your freeze back on when you get your replacement card.
How do I turn it off?
To turn the freeze off, just toggle off in the app. You won’t need to call us. Once you’ve done this, we’ll remove the freeze after 48 hours. If you change your mind you can toggle back on during this period.
You can set a monthly gambling limit on your debit card as a way for you to control how much you are spending on gambling. Once you reach your limit, any more attempts to make gambling transactions with your debit card, will be blocked. Once you reach your monthly limit, no further gambling transactions will be approved. This applies to any online or in-person transactions defined by the retailer as ‘gambling’.
If the transaction is not defined by the retailer as gambling, or the retailer hasn’t requested a pre-authorisation from us first, we may not be able to stop it – even if you think it’s gambling related.
Your limit will renew on the first day of each month.
You can manage your limit or remove it altogether in the Mobile Banking app. Just make sure you select ‘Save Limit’ once you have made your changes.
It’s worth remembering that changes update straight away. Your limit will instantly renew if you change it or remove it and reinstate it. So any gambling payments you've already made that month won't be included in that month's limit.
If you report your debit card lost or stolen, you’ll need to re-set your limit when you get your replacement card.
Whether you need support for yourself or are looking to help someone else, TalkBanStop is a partnership that can help. They have practical tools and support to help you to stop gambling and maintain a successful recovery journey.
You can access personal support via GamCare’s trained advisers, free access to Gamban blocking software which can be installed on multiple devices, and signposting to register for the free self-exclusion scheme, GAMSTOP. They also have links if you need to get in touch with your bank to limit gambling transactions.
You can access support online or by phone on 0808 8020 133, 24 hours a day, 7 days a week. They also have live chat, WhatsApp chat, Facebook Messenger and group chats and forums if you don’t want to talk to someone directly.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.