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Existing car insurance customers
If you're an existing customer and you’d like to know how to manage your Lloyds Bank car insurance policy, you're in the right place. Here’s everything you need to get the most of your car insurance policy.
Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited.
Existing customer Self-Service Centre
As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. The Self-Service Centre is available 24 hours a day 7 days a week.
With the Self-Service Centre, you can:
- add or remove additional drivers
- change your address or contact details
- change your vehicle, it's use and cover level needed
- change your payment details or make payments
- view, download or print your policy documents.
Make policy changes by phone
If you'd prefer to speak to someone, you can discuss any changes to your policy and make the updates over the phone.
Call: 0344 209 0476
Lines are open Monday to Friday 8am - 9pm, Saturday and bank holidays 9am - 5pm and Sunday 10am - 4pm.
Making a claim
If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.
To help with the processing of your claim you'll need to provide some details. These will include:
- your policy number
- the date and time of your accident
- details of any third party involvement
- details of any eye witnesses
- if the police or emergency services were involved.
Call: 0344 209 0477
Lines are open 24 hours a day 7 days a week.
Lloyds Bank car insurance renewals
At Lloyds Bank your car insurance won't be renewed automatically, unless you requested this when you purchased your original policy.
If your car insurance is up for renewal you’ll be contacted 28 days before the policy is due to expire with your new car insurance quote. If you're happy with your renewal quote you can accept this either online using the Self-Service Centre or over the phone.
You can also talk to someone about your renewal quote and accept your renewal by phone.
Call: 0344 209 0470
Lines are open Monday to Friday 8am-9pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm.
Providing proof of No Claims Discount
If you're a new Lloyds Bank car insurance customer, you'll need to provide proof of any No Claims Discount you have previously gained.
There are two acceptable ways you can provide proof of your previous no claims discount:
- a renewal invitation from your previous insurer stating the expiry date of the policy, or
- a no claim discount letter from your previous insurer confirming the expiry or cancellation date of the policy.
Important information
To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.
How to send your documents
You can e-mail the documents to:
lloydsbankcarinsurance@insurance-system.co.uk.
Or
Post them to:
Lloyds Bank Car Insurance - Insurance servicing,
Unit 25, Tresham Road, Orton Southgate, Peterborough, PE2 6BU
Helpful car insurance phone numbers
Types of query | Contact numbers | Phoning from overseas | Line opening hours |
|---|---|---|---|
Making a claim | 24 hours, 7 days a week |
||
Motor Legal Protection Claims | 24 hours, 7 days a week |
||
Windscreen Repair Cover | 24 hours, 7 days a week |
||
RAC Breakdown Cover | 24 hours, 7 days a week |
||
Keycare Cover | Mon - Fri 8am-9pm & Sat 9am-3pm. |
||
Car insurance quotes and sales | Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm. |
||
Customer services; including car insurance policy changes | Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm. |
Making a claim
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Motor Legal Protection Claims
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Windscreen Repair Cover
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
RAC Breakdown Cover
Contact numbers
Phoning from overseas
Line opening hours
24 hours, 7 days a week
Keycare Cover
Contact numbers
Phoning from overseas
Line opening hours
Mon - Fri 8am-9pm & Sat 9am-3pm.
Car insurance quotes and sales
Contact numbers
Phoning from overseas
Line opening hours
Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm.
Bank holidays 9am-5pm.
Customer services; including car insurance policy changes
Contact numbers
Phoning from overseas
Line opening hours
Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm.
Bank holidays 9am-5pm.
Next Generation Text Service
We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit the Next Generation Text (NGT) Service website.