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Existing car insurance customers

If you're an existing customer and you’d like to know how to manage your Lloyds Bank car insurance policy, you're in the right place. Here’s everything you need to get the most of your car insurance policy.

Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited.

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Existing customer Self-Service Centre

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. The Self-Service Centre is available 24 hours a day 7 days a week.

With the Self-Service Centre, you can: 

  • add or remove additional drivers
  • change your address or contact details
  • change your vehicle, it's use and cover level needed
  • change your payment details or make payments
  • view, download or print your policy documents.

Log on to Self-Service Centre

Register online for the Self-Service Centre

woman washing her car

Make policy changes by phone

If you'd prefer to speak to someone, you can discuss any changes to your policy and make the updates over the phone.

Call: 0344 209 0476

Lines are open Monday to Friday 8am - 9pm, Saturday and bank holidays 9am - 5pm and Sunday 10am - 4pm.

Making a claim

If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

To help with the processing of your claim you'll need to provide some details. These will include:

  • your policy number
  • the date and time of your accident
  • details of any third party involvement
  • details of any eye witnesses
  • if the police or emergency services were involved.

Call: 0344 209 0477

Lines are open 24 hours a day 7 days a week.

Lloyds Bank car insurance renewals

At Lloyds Bank your car insurance won't be renewed automatically, unless you requested this when you purchased your original policy.

If your car insurance is up for renewal you’ll be contacted 28 days before the policy is due to expire with your new car insurance quote. If you're happy with your renewal quote you can accept this either online using the Self-Service Centre or over the phone.

Log on to Self-Service Centre

You can also talk to someone about your renewal quote and accept your renewal by phone.

Call: 0344 209 0470

Lines are open Monday to Friday 8am-9pm, Saturday and bank holidays 9am-5pm, Sunday 10am-4pm.

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Providing proof of No Claims Discount

If you're a new Lloyds Bank car insurance customer, you'll need to provide proof of any No Claims Discount you have previously gained.

There are two acceptable ways you can provide proof of your previous no claims discount:

  • a renewal invitation from your previous insurer stating the expiry date of the policy, or
  • a no claim discount letter from your previous insurer confirming the expiry or cancellation date of the policy.

Important information

To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.

How to send your documents

You can e-mail the documents to:

lloydsbankcarinsurance@insurance-system.co.uk.

Or

Post them to:

Lloyds Bank Car Insurance - Insurance servicing,
Unit 25, Tresham Road, Orton Southgate, Peterborough, PE2 6BU

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Helpful car insurance phone numbers

Types of query

Contact numbers

Phoning from overseas

Line opening hours

Making a claim

0344 209 0477

+44 344 209 0477

24 hours, 7 days a week

Motor Legal Protection Claims

0330 018 1665

+44 330 018 1665

24 hours, 7 days a week

Windscreen Repair Cover

0330 018 7503

+44 330 018 7503

24 hours, 7 days a week

RAC Breakdown Cover

0330 332 8477

+44 330 332 8477

24 hours, 7 days a week

Keycare Cover

0345 303 4002

+44 345 303 4002

Mon - Fri 8am-9pm & Sat 9am-3pm.

Car insurance quotes and sales

0330 018 1403

+44 330 018 1403

Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm.
Bank holidays 9am-5pm.

Customer services;  including car insurance policy changes

0344 209 0476

+44 344 209 0476

Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm.
Bank holidays 9am-5pm.

Making a claim

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Motor Legal Protection Claims

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Windscreen Repair Cover

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

RAC Breakdown Cover

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Keycare Cover

Contact numbers

Phoning from overseas

Line opening hours

Mon - Fri 8am-9pm & Sat 9am-3pm.

Car insurance quotes and sales

Contact numbers

Phoning from overseas

Line opening hours

Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm.
Bank holidays 9am-5pm.

Customer services;  including car insurance policy changes

Contact numbers

Phoning from overseas

Line opening hours

Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm.
Bank holidays 9am-5pm.

Next Generation Text Service

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit the Next Generation Text (NGT) Service website.