Car Insurance help and guidance

Whether you’re new to Car Insurance and want to understand the basics or you're looking for more information and support, you've come to the right place.

Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

My Account

As an existing customer, you can manage your policy online with My Account. With My Account, you can:

  • access your policy online 24/7
  • view, download or print your policy documents
  • change your payment details

for the self-service centre

Log on to My Account

Additional Car Insurance covers

We offer additional cover options. You can upgrade your car insurance policy from our range of additional cover options. Here are the optional upgrades you can choose from:

Terms, conditions and exclusions apply.

Learn more about further cover

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team.

Calls may be monitored and recorded.

Next Generation Text Service

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit the Next Generation Text (NGT) Service website.

Contact information

Not sure what type of car insurance is right for you?

If you're looking for car insurance but you're not sure which type of cover you need, we're here to help.

Compare Car Insurance

Car Insurance frequently asked questions

What support is available for existing customers?

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using the My Account.

Our existing customer support page contains further information and support on how to manage your Lloyds Bank Car Insurance.

See existing customer support

How do I make a Car Insurance claim?

If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.

See making a claim

How will Brexit impact my Car Insurance?

We understand this is an uncertain time so we have put together some information which we hope will help you. 

Read our latest Brexit news

How do I contact Lloyds Bank about Car Insurance?

Helpful car insurance phone numbers

Types of query

Contact numbers

Phoning from overseas

Line opening hours

Types of query

Making a claim

Contact numbers

Phoning from overseas

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24 hours, 7 days a week

Types of query

Motor Legal Protection Claims

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Types of query

Windscreen Repair Cover

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Types of query

RAC Breakdown Cover

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Types of query

Keycare Cover

Contact numbers

Phoning from overseas

Line opening hours

Mon - Fri 8am-9pm & Sat 9am-3pm.

Types of query

Car insurance quotes and sales

Contact numbers

Phoning from overseas

Line opening hours

Mon-Fri 8am-8pm, Sat 8am-6pm, Sunday and Bank Holidays 10am-4pm

Types of query

Customer services;  including car insurance policy changes

Contact numbers

Phoning from overseas

Line opening hours

Mon-Fri 8am-8pm, Sat 8am-6pm, Sunday and Bank Holidays 10am-4pm

Can Lloyds Bank insure my van?

Whether it's business or pleasure, our award winning Van Insurance has got you covered.

Learn more about Van Insurance

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.