If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Van insurance help and guidance

If you are a new or existing customer and you'd like to know more about Lloyds Bank Van Insurance you've come to the right place.

Lloyds Bank Van Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited.

Self-Service centre

As an existing customer, you can manage your policy online with our Self-Service Centre.

With self-service, you can:

  • access your policy online 24/7
  • view, download or print your policy documents
  • change your payment details
  • make a payment
  • change your policy details
Self-Service CentreLog in to Self-Service

Further van insurance cover

Looking for extra protection? Make your policy work for you with our additional van insurance cover options. 

You can choose from:

  • Guaranteed Replacement Van Cover
  • RAC Breakdown Cover
  • Motor Legal Protection
  • Keycare Cover
  • No Claims Discount Protection (NCD) 

Terms, conditions and exclusions apply.

Learn more about further cover Learn more about further cover

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team. 

Calls may be monitored and recorded.

We are currently dealing with a higher volume of calls than usual as a result of the coronavirus (COVID-19) outbreak. You may have to wait longer than usual to talk to us on the phone, so please only call if it’s essential.

Find out more

Support for customers impacted by Coronavirus (COVID-19)

 We are currently receiving very high call volumes and we ask that you only call our contact centre team if absolutely necessary. If you need to check any details or make a change to your policy, please log in to the Self-Service Centre.

You can also use our Webchat service which is available Monday-Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. 

We’re still sending out documents and communications by post, however we’re aware that Royal Mail has been experiencing some minor delays in delivery which may mean documents are taking a few days longer than normal to reach our customers. 

Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication.

Van insurance frequently asked questions

How do I make a van insurance claim?

If you need to make a claim we have a dedicated team ready to help you. A claims consultant will work closely with you and keep you up to date on the progress of your claim.

For van insurance claims call - 0344 209 0477

For windscreen repairs call - 0330 018 7503

For Keycare Cover call - 0345 303 4002

We’re available to take your call 24 hours a day, 7 days a week.

Calls may be monitored and recorded for training and monitoring purposes.

How can I request a proof of no claim discount?

When providing proof for your no claim discount, we accept the following:

  • a renewal invitation from your previous insurer stating the expiry date of the policy (See an example insurer's letter [PDF]for the self-service centre), or
  • a no claim discount letter from your previous insurer confirming the expiry or cancellation date of the policy (see an example renewal letter [PDF]).

Please post your no claim discount proof documents to:

Lloyds Bank Van Insurance
Insurance servicing
Unit 25, Tresham Road
Orton Southgate
Peterborough
PE2 6BU

Or email them to lloydsbankcarinsurance@insurance-system.co.ukEmail lloydsbankcarinsurance@insurance-system.co.uk.

To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.

How do I get a van insurance quote?

Apply online

It only takes a few minutes to get an online quote for your van insurance.

Get a quote

Retrieve a quote

When getting or retrieving a quote online, you'll be taken to a partner site with a new privacy and cookie policy.

for the self-service centre

By phone

You can request a van insurance quote over the phone by calling our UK based customer service team on 0330 018 7599.

Lines are open 8am–9pm Mon–Fri, 9am–5pm Sat, 10am–4pm Sun and public holidays.

Calls may be monitored and recorded for training and monitoring purposes.

10% Internet Banking Discount

Get a 10% discount on your first 12 months of standard cover when you get a quote and buy your van insurance through Internet Banking (excludes optional extras).

Log on to Internet BankingLog on to Internet Banking

How do I insure multiple vehicles?

If you have one or two vehicles you can apply for our van insurance.

If you, or your business, has three or more vehicles, a fleet insurance policy can be arranged to help keep your vehicles protected.

Find out more about fleet insuranceFind out more about fleet insurance

How do I contact Lloyds Bank about my van insurance?

We are currently receiving very high call volumes and we ask that you only call our contact centre team if absolutely necessary.

If you need to check any details or make a change to your policy, please log in to the Self-Service Centre.

Table of contact numbers

Type of query

Contact number

Opening hours

Type of query

Quotes and sales

Contact number

Opening hours

Mon-Fri 8am-9pm, Sat 9am-5pm & Sun 10am-4pm. Bank holidays 9am-5pm.

Type of query

Policy changes

Contact number

Opening hours

24 hours, 7 days a week

Type of query

Claims

Contact number

Opening hours

24 hours, 7 days a week

Type of query

Breakdown

Contact number

Opening hours

24 hours, 7 days a week

Type of query

Keycare

Contact number

Opening hours

Mon - Fri 8am - 9pm & Sat 9am - 3pm.

Type of query

Windscreen glass repair

Contact number

Opening hours

24 hours, 7 days a week

Calls may be monitored and recorded for training and monitoring purposes. We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require.

For more information visit the Next Generation Text (NGT) Service website.

Terms, conditions and exclusions

Please note that terms, conditions and exclusions apply to all van insurance benefits. Normal Excess applies and No Claims Discount may also be affected. For more information please refer to the relevant Insurance Product Information Document:

Self-Service Centre

If you’re an existing customer, visit the Self-Service Centre if you want to amend your policy or view the policy documents.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).