Van insurance help and guidance

If you are a new or existing customer and you'd like to know more about Lloyds Bank Van Insurance you've come to the right place.

Lloyds Bank Van Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

Van insurance frequently asked questions

How do I get a van insurance quote?

How do I contact Lloyds Bank about my van insurance?

We are currently receiving very high call volumes and we ask that you only call our contact centre team if absolutely necessary.

If you need to check any details or make a change to your policy, please log in to the Self-Service Centre.

Table of contact numbers
Type of query	Contact number	Opening hours
Type of query Quotes and sales	Contact number 0330 018 7599	Opening hours Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.
Type of query Policy changes	Contact number 0344 871 2358	Opening hours 24 hours, 7 days a week
Type of query Claims	Contact number 0344 209 0477	Opening hours 24 hours, 7 days a week
Type of query Breakdown	Contact number 0330 332 8477	Opening hours 24 hours, 7 days a week
Type of query Keycare	Contact number 0345 303 4002	Opening hours Mon - Fri 8am - 9pm & Sat 9am - 3pm.
Type of query Windscreen glass repair	Contact number 0330 018 7503 or book online.	Opening hours 24 hours, 7 days a week

Calls may be monitored and recorded for training and monitoring purposes. We welcome calls via Relay UK. If you want to communicate with one of our representatives add 18001 before the number you require.

There's more information on the Relay UK help pages.

Terms, conditions and exclusions

Please note that terms, conditions and exclusions apply to all van insurance benefits. Normal Excess applies and No Claims Discount may also be affected. For more information please refer to the relevant Insurance Product Information Document:

Comprehensive (PDF, 210KB)

Third Party (PDF, 209KB)

Third Party Fire and Theft (PDF, 210KB)

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).