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Van insurance help and guidance
If you are a new or existing customer and you'd like to know more about Lloyds Bank Van Insurance you've come to the right place.
Lloyds Bank Van Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.
Van insurance frequently asked questions
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Yes, BISL Limited need you to sign your Fixed Sum Loan Agreement, which is included in your policy documents. This will acknowledge that you have read and agreed with the terms outlined within the FSLA.
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If you’ve opted to receive your documents digitally and have registered for My Account, when you log on you’ll be prompted to ‘digitally sign’ your credit agreement. (There’s then no need for you to sign and return a copy to us).
If you opt in to receive your policy documentation by post, there will be two copies of the FSLA included in the pack. Please sign both copies, keep one for yourself, and return one to us by the following options:
Email: Take a clear photo or scan one of the signed copies and email it to us at: fslareturns@insure-systems.co.uk
Post: Send a signed copy to BISL at: Insurance Services, Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG.
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If you have agreed to renew your policy with BISL Limited or have made a change to your policy mid-term, a new or modified FSLA is generated. The new agreement will be reflective of any changes to your credit terms and would need for you to read and agree to the new terms.
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You’ll be able to see if you need to sign your FSLA by logging on to your My Account portal. If you need to sign the FSLA, a notification will prompt you to do so. If you’ve already signed your documents, you’ll be able to see the date you signed them.
We are currently receiving very high call volumes and we ask that you only call our contact centre team if absolutely necessary.
If you need to check any details or make a change to your policy, please log in to the Self-Service Centre.
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Type of query |
Contact number |
Opening hours |
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Type of query Quotes and sales |
Contact number |
Opening hours Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm. |
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Type of query Policy changes |
Contact number |
Opening hours 24 hours, 7 days a week |
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Type of query Claims |
Contact number |
Opening hours 24 hours, 7 days a week |
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Type of query Breakdown |
Contact number |
Opening hours 24 hours, 7 days a week |
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Type of query Keycare |
Contact number |
Opening hours Mon - Fri 8am - 9pm & Sat 9am - 3pm. |
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Type of query Windscreen glass repair |
Contact number |
Opening hours 24 hours, 7 days a week |
Calls may be monitored and recorded for training and monitoring purposes. We welcome calls via Relay UK. If you want to communicate with one of our representatives add 18001 before the number you require.
There's more information on the Relay UK help pages.
