If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


Cancel a payment holiday


If you have a payment holiday in place but want to cancel it, please complete and submit the form below.

If you've had a payment holiday confirmed but it hasn't started yet, you still need to complete the form to cancel it.


How it works

1. Complete the form below. It should only take a few minutes.

2. We'll write to you within 6-10 working days to let you know that your payment holiday has been cancelled and to confirm your new monthly payment amount.

Before you start

We'll ask for your 14-digit mortgage account number. You can find this in Online Banking, or on any letters we've sent you about your mortgage.

About you

A mobile number is best so we can text you confirmation.
You can find this in Online Banking or on any letters we’ve sent you about your mortgage.

Before cancelling this payment holiday, please be aware that: 

  • If your next mortgage payment would normally be due in the next 10 working days, your payment holiday may not be cancelled until the following month. We will confirm the cancellation date when we write to you. 
  • If you’re cancelling a payment holiday that has already started, we’ll write to you to confirm your new monthly payment amount. This will be higher than before, to cover the interest charges and payments you missed.