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Support for existing customers
If you have a payment holiday in place but want to cancel it, please complete and submit the form below.
If you've had a payment holiday confirmed but it hasn't started yet, you still need to complete the form to cancel it.
1. Complete the form below. It should only take a few minutes.
2. We'll write to you within 6-10 working days to let you know that your payment holiday has been cancelled and to confirm your new monthly payment amount.
We'll ask for your 14-digit mortgage account number. You can find this in Online Banking, or on any letters we've sent you about your mortgage.