Frequently asked questions
Faster Payments
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1.
Are all payments sent by Faster Payments Service?
All online payments are made through Faster Payments provided the payment amount is within the FPS limits. The money will reach the recipient's account usually within 2 hours but can sometimes take up to close of business the next working day from the date the payment is sent. The bank account that you are sending the money to will need to be able to accept Faster Payments.
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2.
What if I’m making a payment to my Lloyds Bank credit card?
If you’re making a payment to your Lloyds Bank credit card, this will not be reflected on your online credit card statement until the next working day.
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3.
Will regular payments I receive from other people be sent by Faster Payments & will they be faster?
Regular payments from other people will be sent via Faster Payments provided the bank sending them is part of the Faster Payments Service and can send Faster Payments. If the Faster Payments Service is used then payments received will be faster.
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4.
How long does it take to transfer money between my accounts?
Transfers made between your own personal Lloyds Bank accounts are made instantly.
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5.
What if I have made a payment to the wrong account?
If you have made a payment to the wrong account details, or if you have made a payment using incorrect account information, please check if the payment has been returned to your account. If so, please resend the payment with the correct details.
If the money hasn’t been returned and you know the beneficiary, the easiest and quickest way to recover the payment is to contact them directly. If however you don't know them or do not want to make direct contact, contact us directly and we will try and recover the funds for you.
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CHAPS
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1.
Why transfer money by CHAPS?
If you need to send money in pounds from your Lloyds Bank personal current account to another UK account, you can ask in branch to make a payment by CHAPS. To send money by CHAPS you’ll need the bank account name, number and sort code of the recipient. You may wish to consider whether other methods of sending the payment, which do not incur a charge may be available – such as an internal transfer or a faster payment. More information about these payment types and the restrictions which apply to them can be found here or ask in branch.
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2.
When will it arrive?
CHAPS processed externally through the Bank of England CHAPS settlement system – payments are guaranteed to arrive at the recipient bank on the same day if we receive your instruction before 4.25pm on a working day and the recipient bank account details are correct.
CHAPS processed internally by Lloyds Banking Group – we will aim for these to arrive on the same day, if we receive your instruction before 4.25pm on a working day and the recipient bank account details are correct, but this isn’t guaranteed.
CHAPS instructions received after 4.25pm on a working day are treated as received on the next working day.
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3.
How much will it cost?
There is a single fee for each CHAPS payment of £30 for Lloyds Bank customers.
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4.
What should I do next?
If you’d like to make a CHAPS transfer just call into your nearest branch.
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Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only. Terms and conditions apply.