Order a replacement card

You can do this online

  • Use this service if your card is damaged or not working.
  • When ordered, you'll receive a new card within five working days.
  • You can use the app to view your new card details while you're waiting.

To use our online service your registered address needs to be within the UK.

A smartphone showing the Lloyds app screen where you can start the process to replace your card.

Steps to take

We’ll guide you through it.

    1. Log in and select 'Cards' in the bottom navigation bar, then 'Replace card & PIN'.
    2. Scroll down and select 'Replace card'.
    3. Check your address. If this matches what is on your statements, scroll down and select continue.
    4. All done, your replacement card will arrive within the next five working days.
    1. Log in and select 'Help & Support', then 'Order a replacement card or PIN'.
    2. Scroll down and select 'replace card'.
    3. Check your address. If this matches what is on your statements, scroll down and select 'continue'.
    4. All done, your replacement card will arrive within the next five working days.

Getting started online

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Message us

Our virtual assistant can easily answer most questions. If it can’t help, we'll pass you onto someone who can.

How to message us

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