Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Help with PIN issues
Manage online and in person
- You can solve many PIN issues online.
- View your PIN securely in our Mobile Banking app.
- Change your PIN at most UK Cashpoints®.
For security reasons, we will not provide your PIN over the phone.
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The simplest way to get a PIN reminder is in our app.
To get a PIN reminder
- Log on to our app. Choose Manage card on the bottom right of the app.
- Select View PIN. Swipe to select relevant card. You will only be able to view PIN on active cards.
- Select and hold the Reveal PIN button. Once you have seen your PIN, release the Reveal PIN button to hide it from view.
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If you enter your PIN incorrectly three times while shopping, your PIN will be locked. You can unlock it at most UK Cashpoints.
To unlock your PIN
- Put in your card and enter your PIN.
- Select PIN Services then Unlock your PIN.
- All done, your PIN has been unlocked.
If you are abroad, you’ll be able to unlock your PIN at most Cashpoints once you return to the UK.
When abroad, you're able to withdraw cash at any bank with the Visa sign. You may need to give proof of identity.
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If you enter your PIN incorrectly three times at a Cashpoint, your PIN will be blocked.
Message us in our app if you need help to unblock your card. If you don’t use our app you can call us, or visit us in branch.
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You can change your PIN at most UK Cashpoints.
To change your PIN
- Put in your card and enter your PIN.
- Select PIN Services then your own PIN.
- Enter your new PIN and select enter.
- Confirm your PIN and select enter.
- All done, your PIN is now changed.
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If someone knows your PIN, you need to speak to us.
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Message us in our app if you need more help. If you don’t use our app you can call us, or visit us in branch.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.
Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.