Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
For security reasons, we will not provide your PIN over the phone.
The simplest way to get a PIN reminder is in our app.
To get a PIN reminder
If you enter your PIN incorrectly three times while shopping, your PIN will be locked. You can unlock it at most UK Cashpoints.
To unlock your PIN
If you are abroad, you’ll be able to unlock your PIN at most Cashpoints once you return to the UK.
When abroad, you're able to withdraw cash at any bank with the Visa sign. You may need to give proof of identity.
If you enter your PIN incorrectly three times at a Cashpoint, your PIN will be blocked.
Message us in our app if you need help to unblock your card. If you don’t use our app you can call us, or visit us in branch.
You can change your PIN at most UK Cashpoints.
To change your PIN
If someone knows your PIN, you need to speak to us.
Message us in our app if you need more help. If you don’t use our app you can call us, or visit us in branch.
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.
Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.
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