Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Order a replacement card
You can do this online
- Use this service if your card is damaged or not working.
- When ordered, you'll receive a new card within five working days.
- You can use our app to view your new card details while you're waiting.
To use our online service your registered address needs to be within the UK.
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- Log on and select Help & Support then Order a replacement card or PIN.
- Scroll down and select replace card.
- Check your address. If this matches what is on your statements, scroll down and select continue.
- All done, your replacement card will arrive within the next five working days.
- Log on and select manage card in the bottom navigation bar then Replace card & PIN.
- Scroll down and select Replace card.
- Check your address. If this matches what is on your statements, scroll down and select continue.
- All done, your replacement card will arrive within the next five working days.
Getting started online
Mobile Banking app
Scan to download
- Join our 7 million app users.
- Secure log on with a fingerprint or Face ID.
- Stay up to date with notifications.
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If you don’t have our app, you can learn how to set it up. You can also visit us in branch, or if you’d prefer to speak with someone, give us a call.
Replacing a card explained
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To send your replacement card to a different address to what is on your account statements, visit us in branch.
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Debit card customers can view their card details in our app the following day.
Credit card customers can continue to view existing card details in the app and use them to make purchases online or over the phone.
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We send contactless cards to all eligible accounts unless you have opted out of contactless in the past.
