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Your new Internet Banking is here

We've made Internet Banking simpler than ever. You'll see a number of improvements, like quicker access to your day-to-day banking tasks and a better experience on touch screen devices.

We’ve started upgrading our customers.

If you haven’t upgraded your Internet Banking already, your account will move to the new site in the coming days. Watch our video to see the improvements that we have made.

The changes at a glance

  • A fresh new design makes it easier to discover new features and helps you find the things you do most often.
  • The new ‘more actions’ button provides you with quicker access to tasks like managing Direct Debits and setting up standing orders.
  • View your full available balance including your overdraft and make payments to existing recipients and transfers directly from your Internet Banking homepage.
  • Designed to be easier to use on touch screen devices.

Your log on details will not change, but the design of the log on page will be updated. Your accounts will remain in a familiar place on the homepage. We will continue to use the latest security measures to protect your money and your personal information.

There will be no changes to our latest Android and iPhone Mobile Banking apps.


The changes in detail

Check balance and view transactions

There is more information on your new Internet Banking homepage, which shows your full available balance including any overdraft facility.

Click on the ‘view statement’ button for access to your transaction history.

Once there, you can search for a transaction with a handy link on the top of the page. Use more actions for access to your Internet Banking account features, such as standing orders and Direct Debits. The rest of your statement will look very familiar.

Statement

Make payments to friends and family, or pay bills and companies

As well as being able to make quick transfers between your accounts, you can make payments to people or companies you’ve paid before from the homepage. You will see a list of all your existing payees, and you can schedule a payment from any of your accounts. Then simply enter the payment amount and click ‘Continue’.

Make payments

Manage regular payments and Direct Debits

Use the new ‘more actions’ button to access your Direct Debits and standing orders directly from the homepage. The ‘more actions’ button also gives you quick access to more of your Internet Banking features and account information.

Manage regular payments and direct debits

Banking on a mobile device

The new design will adapt to fit the screen you are using, for a better experience on touch screen devices. There will be no changes to our latest Lloyds Bank Android and iPhone Mobile Banking apps.

Banking on a mobile device

Find new products and services

You can find more information about our products and services on the left of the account summary page.

We have grouped products into sections to make it easier to find a product that meets your needs, with our featured products towards the top.

Find new products and services

1. What is changing?

A fresh new look and simpler navigation will make it easier to find the things you do most often and discover features you may not have used before.

You will also notice larger buttons that make Internet Banking simpler to use on a touch screen device.

You can make quick transfers between your accounts and pay existing recipients, all from your Internet Banking homepage.

2. Why the change?

We are always looking for ways to improve your Internet Banking experience.

With the increasing popularity of touch screen devices and a growing list of new Internet Banking functions, the time is right to refresh the design.

Internet Banking is based on feedback from our customers, we’re always keen to hear what you think. If you have a comment or question look for the feedback button at the top of the new Internet Banking homepage.

3. When is the change happening?

We are giving all customers plenty of notice of the change followed by a period where you can be one of the first to move to the new design.

All customers will be moved over to the new design in the weeks following the launch. We will let you know when this has happened.

4. What does it look like?

Take a look at our changes at a glance and watch the video to get a first look at the new look Internet Banking.

When you log onto new look Internet Banking you’ll see a short tour to help you find your way around.

5. What will stay the same?

The design of Internet Banking is changing, but:

  • Your personal log on details will stay the same
  • You will recognise your accounts in a familiar place on the homepage
  • You will still be protected by the latest security measures
  • You will carry out your day-to-day banking tasks in a familiar way.

6. Will the changes affect how I log on?

The design of the log on page will change, but your personal log on details will not be affected.

7. Is the app changing?

No, these changes won’t affect our latest Android and iPhone Mobile Banking apps.

8. Will these changes affect Business Internet Banking?

We are working on a similar change for Business Internet Banking. If you use this service we will let you know nearer to launch. In the meantime please continue to use Business Internet Banking in the same way you do now.

9. Where can I get help?

Once you have moved over to the new design, you will have access to tutorials and other support material to help you find your way around.

If you are having problems you can always contact us.