We've made Internet Banking simpler than ever. You'll see a number of improvements, like quicker access to your day-to-day banking tasks and a better experience on touch screen devices.
If you haven’t upgraded your Internet Banking already, your account will move to the new site in the coming days. Watch our video to see the improvements that we have made.
Your log on details will not change, but the design of the log on page will be updated. Your accounts will remain in a familiar place on the homepage. We will continue to use the latest security measures to protect your money and your personal information.
There will be no changes to our latest Android and iPhone Mobile Banking apps.
There is more information on your new Internet Banking homepage, which shows your full available balance including any overdraft facility.
Click on the ‘view statement’ button for access to your transaction history.
Once there, you can search for a transaction with a handy link on the top of the page. Use more actions for access to your Internet Banking account features, such as standing orders and Direct Debits. The rest of your statement will look very familiar.
As well as being able to make quick transfers between your accounts, you can make payments to people or companies you’ve paid before from the homepage. You will see a list of all your existing payees, and you can schedule a payment from any of your accounts. Then simply enter the payment amount and click ‘Continue’.
Use the new ‘more actions’ button to access your Direct Debits and standing orders directly from the homepage. The ‘more actions’ button also gives you quick access to more of your Internet Banking features and account information.
The new design will adapt to fit the screen you are using, for a better experience on touch screen devices. There will be no changes to our latest Lloyds Bank Android and iPhone Mobile Banking apps.
You can find more information about our products and services on the left of the account summary page.
We have grouped products into sections to make it easier to find a product that meets your needs, with our featured products towards the top.
A fresh new look and simpler navigation will make it easier to find the things you do most often and discover features you may not have used before.
You will also notice larger buttons that make Internet Banking simpler to use on a touch screen device.
You can make quick transfers between your accounts and pay existing recipients, all from your Internet Banking homepage.
We are always looking for ways to improve your Internet Banking experience.
With the increasing popularity of touch screen devices and a growing list of new Internet Banking functions, the time is right to refresh the design.
Internet Banking is based on feedback from our customers, we’re always keen to hear what you think. If you have a comment or question look for the feedback button at the top of the new Internet Banking homepage.
We are giving all customers plenty of notice of the change followed by a period where you can be one of the first to move to the new design.
All customers will be moved over to the new design in the weeks following the launch. We will let you know when this has happened.
Take a look at our changes at a glance and watch the video to get a first look at the new look Internet Banking.
When you log onto new look Internet Banking you’ll see a short tour to help you find your way around.
The design of Internet Banking is changing, but:
The design of the log on page will change, but your personal log on details will not be affected.
No, these changes won’t affect our latest Android and iPhone Mobile Banking apps.
We are working on a similar change for Business Internet Banking. If you use this service we will let you know nearer to launch. In the meantime please continue to use Business Internet Banking in the same way you do now.
Once you have moved over to the new design, you will have access to tutorials and other support material to help you find your way around.
If you are having problems you can always contact us.