Pay someone again

You can do this online

  • You can send up to a total of £25,000 online everyday.
  •  Most payments are sent within two hours.
  • Keep track of your daily limit using the 'payment limits' link.
    1. Log on and select Payments and transfers from your account.
    2. Choose Select account or recipient. This brings up a list of people and companies you've paid before.
    3. Choose the name of the person or company you want to pay. 
    4. Enter the amount, reference and date you want to make the payment. Then select Continue​.
    5. Check the details. Then select Make payment​.
    6. All done. You've made the payment and can pay them again anytime.
  1. Log on and select Pay & transfer from your account.
  2. Select Choose who to pay.
  3. Select the name of the person or company you want to pay from the list. 
  4. Enter the amount, reference and date you want to make the payment. Then select Continue​.
  5. Check the details. Then select Confirm​ to make the payment.
  6. All done. You've made the payment and can pay them again anytime.

Payments explained

  • Find out how much you can send on our payment limits page.

  • First, check your account to see if the money has already been returned.

    If it has, you can resend the payment with the right details.

    If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly. 

    If you don't know them or don’t want to contact them, call us on  0345 300 0000 (+44 1733 347 007 from overseas), 8am – 8pm,  seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

    We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

More payments help

You can make many types of payment on your phone or in your internet browser.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Calls may be monitored or recorded to help us improve our quality of service.

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Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

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