Pay someone again

You can do this online

You can send up to a total of £25,000 online everyday.
Most payments are sent within two hours.
Keep track of your daily limit using the 'payment limits' link.

Mobile Banking app guide expandable section
Internet Banking guide expandable section
Log on and select Payments and transfers from your account.

Choose Select account or recipient. This brings up a list of people and companies you've paid before.

Choose the name of the person or company you want to pay.

Enter the amount, reference and date you want to make the payment. Then select Continue.

Check the details. Then select Make payment.

All done. You've made the payment and can pay them again anytime.

Log on and select Pay & transfer from your account.
Select Choose who to pay.
Select the name of the person or company you want to pay from the list.
Enter the amount, reference and date you want to make the payment. Then select Continue.
Check the details. Then select Confirm to make the payment.
All done. You've made the payment and can pay them again anytime.

Getting started online

If you can't make the payment online expandable section

You can also visit us in branch, or if you’d prefer to speak with someone, give us a call. We will always have lower payment limits when you call us.

Let’s look at the details

How much you can send expandable section

Find out how much you can send on our payment limits page.
If you've made a payment to the wrong account expandable section

First, check your account to see if the money has already been returned.

If it has, you can resend the payment with the right details.

If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.

If you don't know them or don’t want to contact them, call us on 0345 300 0000 (+44 1733 347 007 from overseas), 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

Calls may be monitored or recorded to help us improve our quality of service.