Pay someone again

You can do this online

  • You can send up to a total of £25,000 online everyday.
  •  Most payments are sent within two hours.
  • Keep track of your daily limit using the 'payment limits' link.

We are unable to cancel a payment once it’s been made.

Steps to take

We’ll guide you through it.

    1. Log on and select Payments and transfers from your account.
    2. Choose Select account or recipient. This brings up a list of people and companies you've paid before.
    3. Choose the name of the person or company you want to pay. 
    4. Enter the amount, reference and date you want to make the payment. Then select Continue​.
    5. Check the details. Then select Make payment​.
    6. All done. You've made the payment and can pay them again anytime.
  1. Log on and select Pay & transfer from your account.
  2. Select Choose who to pay.
  3. Select the name of the person or company you want to pay from the list. 
  4. Enter the amount, reference and date you want to make the payment. Then select Continue​.
  5. Check the details. Then select Confirm​ to make the payment.
  6. All done – you can share or save your payment receipt, and you can pay them again anytime.

Getting started online

Let’s look at the details

  • Find out how much you can send on our payment limits page.

  • First, check your account to see if the money has already been returned.

    If it has, you can resend the payment with the right details.

    If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly. 

    If you don't know them, if you don’t want to contact them, or if the account you paid is closed, give us a call.

    We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

    Calls may be monitored or recorded to help us improve our quality of service.

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Online statements

You can set up a standing order in the app or in Internet Banking. We may ask you to enter your password.

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Further help with payments

Understand regular payments, share your bank details or pay in a cheque on your phone.

Read our guides

Payment fallout banner

Further help with payments

Understand regular payments, share your bank details or pay in a cheque on your phone.

Read our guides