Pay someone new
How to pay someone for the first time online.
To pay someone new
Lloyds Bank will never ask you to:
- Move money to a so-called secure, safe or holding account.
- Move your money or ask you to transfer funds to a new sort code and account number.
Frequently asked questions
Online: up to £25,000 per day
In branch: up to £250,000 per day with proof of identity.
Telephone: up to £10,000 per day
Online: no limits
In branch: no limits
We will always have lower limits when you call us.
Your daily account limit can be viewed while you make a payment, by clicking on the payment limits link next to the amount box.
You need to be careful when you make a payment online. Fraudsters can pretend to be someone you trust or offer things like fake goods to try and scam you.
We’ll do as much as we can to protect you and reduce scams while you make genuine payments.
To stay safe online, we have a code of conduct that can help to avoid payment scams.
This code will help to protect you from scams and give you the chance of a fraud refund.
When asking what your payment is for we can use our advanced systems to help us to fight fraud. We can use them to warn you about a scam before you make a payment and when you set up a new payee and/or amend an existing payee.
If you get a warning, make sure you take suitable action to protect your payment. We may not refund your money if you ignore a warning and fail to act.
Confirmation of Payee (CoP), is an account name checking service to help you make sure your payment goes to the right place.
These checks are designed to help stop payments going to the wrong account by spotting possible mistakes and adding extra security steps to prevent fraud.
How CoP helps you make payments with confidence
The CoP service has been introduced across the banking industry as an extra way to help tackle fraud and keep customers’ money safe.
The service helps make sure payments go to the right account by checking the name and account details all match before a payment is sent. This reduces the risk of making a mistake and paying the wrong person, and can help to avoid payment scams.
If you’ve made a payment to the wrong account details, please check your account to see if the funds have been returned. If they have, you can resend the payment with the correct details. If the money hasn’t been returned and you know the recipient, the easiest and quickest way to get your funds back is to contact them directly. If you don't know them or don’t want to contact them, call us on 0345 300 0000 (+44 1733 347 007 from overseas), 8am – 8pm, seven days a week . Not all Telephone Banking services are available 24 hours a day, seven days a week.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.
Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.
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