Pay someone new

You can do this online

  • Send up to £25,000 a day in our app or Internet Banking.
  • Name checks so you pay the right person.
  • Payments normally arrive within 2 hours and you can even send a payment receipt. 

Lloyds Bank will never ask you to:

  • Move money to a so-called secure, safe or holding account.
  • Move your money or ask you to transfer funds to a new sort code and account number.

Find out how to keep your money safe

    1. Log on and select Payments and transfers from your account.
    2. In the To section, select Pay someone new.
    3. Enter the payee’s name, account number and sort code. Select Continue and we’ll confirm their details.  
    4. Enter an amount. You can also add a reference if you like. For future-dated payments, enter a date here.    
    5. Select Continue. Check the details are right, then select Make a payment. Sometimes we may ask you for more information about the payment. 
    6. We'll need to call you. Choose which phone number for us to use. Then enter the 4-digit number on screen into your phone when asked. 
    7. All done - you can pay them again anytime.
  1. Log on and select Pay & transfer from your account.
  2. Select Choose who to pay. Then select Pay new from the top of the screen.
  3. Choose Pay a person or company.
  4. Enter the payee’s name, account number and sort code. Select Continue and we’ll confirm their details.  
  5. Enter an amount. You can also add a reference if you like. For future-dated payments, enter a date here.    
  6. Select Continue. Check the details are right, then select Confirm. Sometimes we may ask you for more information about the payment. 
  7. Enter your password, or use your fingerprint or Face ID.
  8. All done - you can pay them again anytime.

Payments explained

  • Confirmation of Payee (CoP), is an account name checking service to help you make sure your payment goes to the right place.

    These checks are designed to help stop payments going to the wrong account by spotting possible mistakes and adding extra security steps to prevent fraud.

    How CoP helps you make payments with confidence

    The CoP service has been introduced across the banking industry as an extra way to help tackle fraud and keep customers’ money safe

    The service helps make sure payments go to the right account by checking the name and account details all match before a payment is sent. This reduces the risk of making a mistake and paying the wrong person, and can help to avoid payment scams.

    Find out more about CoP

  • You need to be careful when you make a payment online. Fraudsters can pretend to be someone you trust or offer things like fake goods to try and scam you.

    We’ll do as much as we can to protect you and reduce scams while you make genuine payments.

    To stay safe online, we have a code of conduct that can help to avoid payment scams.

    This code will help to protect you from scams and give you the chance of a fraud refund.

    When asking what your payment is, for we can use our advanced systems to help us to fight fraud. We can use them to warn you about a scam before you make a payment and when you set up a new payee and/or change an existing payee.

    If you get a warning, make sure you take suitable action to protect your payment. We may not refund your money if you ignore a warning and fail to act.

  • First, check your account to see if the money has already been returned.

    If it has, you can resend the payment with the right details.

    If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly. 

    If you don't know them or don’t want to contact them, call us on  0345 300 0000 (+44 1733 347 007 from overseas), 8am – 8pm,  seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

    We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

More payments help

You can make many types of payment on your phone or in your internet browser.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Calls may be monitored or recorded to help us improve our quality of service.

Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.