Pay someone new

How to pay someone for the first time online.

Tips when paying for the first time:

  • You can send up to a total of £25,000 online everyday. Learn about payment limits.
  • See what’s left of your daily limit when you make a payment. Just use the 'payments limits' link.
  • Write the account name exactly as it's shown on their bank account statement or your bill if you’re paying a company.
  • Always check the sort code and account number of the person or company you’re paying.
  • If you're paying a utility bill you may need to add a reference from your provider.

To pay someone new

  • 1. Choose ‘Payments & transfers'

    Select on 'payments and transfers' next to the relevant account.

    2. Select your account

    If you have more than one account, select the account you wish to make the payment from.

    3. Choose ‘Pay someone new'

    In the ‘To’ section select 'Pay someone new'.

    4. Type in details

    Enter the name of the person or company you want to pay, along with their account number and sort code.

    5. Details checked

    Select ‘Continue’ and the details will be checked and verified using the Confirmation of Payee service.

    6. Key in amount

    Enter the amount, reference and date for the payment, then select 'continue'. The amount you can send is subject to daily payment limits.

    7. Check all is correct

    Check the details are correct, then select ‘Make A Payment’.

    At times you will be asked for more information about the payment.

    8. Secure the payment

    We will need to call you.

    Select which number to call. When asked enter the 4 digit number on screen into your telephone.

    9. All done

    You will be notified that that payment has been successfully made. You can now pay them again anytime.

1. Choose ‘Pay & transfer'

Select ‘Pay & transfer’ at the bottom of the app.

2. Select your account

If you have more than one account, select the account you wish to make the payment from.

3. Choose ‘Pay someone new'

Select the 'To' box. Select 'Pay someone new' from the top of the screen, then select ‘Pay a person or company’.

4. Type in details

Enter the name of the person or company you want to pay, along with their account number and sort code.

5. Details checked

Select ‘Continue’ and the details will be checked and verified using the Confirmation of Payee service.

6. Key in amount

Enter the amount, reference and date for the payment, then select 'continue'. The amount you can send is subject to daily payment limits.

7. Check all is correct

Check the details are correct, then select 'confirm'.

At times you will be asked for more information about the payment.

8. Secure the payment

Enter your password to confirm.  If your phone is set up with fingerprint or Face ID you can use this instead.

9. All done

You’ve made the payment and can pay them again anytime.

Lloyds Bank will never ask you to:

  • Move money to a so-called secure, safe or holding account.
  • Move your money or ask you to transfer funds to a new sort code and account number.

Find out how to keep your money safe

Frequently asked questions

  		•

    Faster payments

    Online: up to £25,000 per day
    In branch: up to £250,000 per day with proof of identity.
    Telephone: up to £10,000 per day

    Transfers

    Online: no limits
    In branch: no limits

    We will always have lower limits when you call us.

    Your daily account limit can be viewed while you make a payment, by clicking on the payment limits link next to the amount box.

  • You need to be careful when you make a payment online. Fraudsters can pretend to be someone you trust or offer things like fake goods to try and scam you.

    We’ll do as much as we can to protect you and reduce scams while you make genuine payments.

    To stay safe online, we have a code of conduct that can help to avoid payment scams.

    This code will help to protect you from scams and give you the chance of a fraud refund.

    When asking what your payment is for we can use our advanced systems to help us to fight fraud. We can use them to warn you about a scam before you make a payment and when you set up a new payee and/or amend an existing payee.

    If you get a warning, make sure you take suitable action to protect your payment. We may not refund your money if you ignore a warning and fail to act.

  • Confirmation of Payee (CoP), is an account name checking service to help you make sure your payment goes to the right place.

    These checks are designed to help stop payments going to the wrong account by spotting possible mistakes and adding extra security steps to prevent fraud.

    How CoP helps you make payments with confidence

    The CoP service has been introduced across the banking industry as an extra way to help tackle fraud and keep customers’ money safe.

    The service helps make sure payments go to the right account by checking the name and account details all match before a payment is sent. This reduces the risk of making a mistake and paying the wrong person, and can help to avoid payment scams.

    Find out more about CoP

  • If you’ve made a payment to the wrong account details, please check your account to see if the funds have been returned. If they have, you can resend the payment with the correct details. If the money hasn’t been returned and you know the recipient, the easiest and quickest way to get your funds back is to contact them directly. If you don't know them or don’t want to contact them, call us on  0345 300 0000 (+44 1733 347 007 from overseas), 8am – 8pm,  seven days a week . Not all Telephone Banking services are available 24 hours a day, seven days a week.

    We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

More payments help

You can make many types of payment on your phone or in your internet browser.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

 

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.