Manage subscription payments

How to view, block/unblock or cancel recurring card payments in our Mobile Banking app.

Subscriptions explained

  • Subscriptions are regular payments you make to a provider for a service. They’re often used in things like music streaming services and gym memberships.
  • You can set up a subscription payment using your card details.
  • View your subscriptions and see when the next payment is due.
  • Subscriptions can also be called Continuous Payment Authorities (CPAs) and are not the same as Direct Debits or standing orders that use your account number and sort code.
  • Another way for you to cancel your subscription is to get in touch directly with your service provider. 

To manage your subscriptions

  • 1. Select the subscription to cancel

    Then select ‘Cancel my subscription’.
     

    2. Confirm

    Enter the 4 last digits on your payment card you used to set up the subscription. Then select ‘Confirm and continue’

    3. Review the details

    Review and tick the consent box to confirm. Then select ‘Yes, cancel my subscription’.

    4. All done

    Your cancellation has been requested.
     

    Sometimes we can’t cancel a subscription. If that happens, we’ll let you know what to do next. 

  • Payment blocks don’t cancel your subscription, but they stop money being taken from your account. Your provider can still ask you directly for payments if your subscription is active

    1. Select the subscription to block

    Then select ‘Block my payments’.

    2. Confirm

    Review the information on blocking payments. Then select ‘Block my payments’.

    3. All done

    Your payment has been blocked.
     

  • Payment blocks on your debit or credit card lasts for 13 months unless you unblock sooner if you want to resubscribe. If you have other subscriptions with the same provider, they may get unblocked as well.

    1. Select the subscription to unblock

    Then select ‘Unblock my payments’.
     
     
     

     2. Confirm

    Review the information on unblocking payments. Then select ‘Unblock my payments’.
     
     

    3. All done

    Your payment has been unblocked. Your provider may take payments if your subscription is still active or get in touch with your provider if you want to restart it.

We can show some subscriptions after your first payment. After you’ve made a second payment, we’ll be able to show you more details about your subscription.

1. Pick an account

Select the three dots next to the account you’d like to view your subscriptions on or search 'subscriptions' in the top search bar.

2. Select ‘Manage Subscriptions’

Your subscriptions will be listed on this page. 

Frequently asked questions

  • Sometimes we can‘t cancel a subscription. When this happens, we’ll let you know. You can still block those payments with us, but your provider can still ask you directly for payments if your subscription is active.  

    Before you cancel, please check: 

    • All of your details are correct and match the subscription account. 
    • Who set up the subscription. Only the account holder can cancel. 
    • If you have a minimum contract period. You may not be able to cancel it before a certain date. 

    If you are still having problems cancelling, get in touch with your provider to find out more. 

  • If you've cancelled your subscription, you need to set up a new one with the service provider.

    If you've blocked payments but the subscription is still shown here, you can unblock in the app.

  • When you block your payments, any payments due in the next 24 hours may still go out. If you think the payment has been taken by mistake, get in touch with your service provider to find out more. 

  • Once you’ve asked us to cancel a subscription, you can’t stop the process in our app. You’ll need to contact us.

    You should also contact the service provider to make sure your subscription keeps going.

  • Types of regular payment

    • Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
    • You can view and manage them in the app or Internet Banking.

    Regular payment types

    What it is

    Used for things like

    See these guides

    Regular payment types

    Direct Debit

    What it is

    • Lets a company take money from your account.
    • The amount can go up or down depending on how large the bill is.

    Used for things like

    • Utility bills
    • Gym memberships
    • Mobile phone contracts

    See these guides

    Regular payment types

    Standing order

    What it is

    • Lets you send a set amount of money to another account.
    • You control the amount of money you send.

    Used for things like

    • Moving money to a savings account
    • Paying someone in your family

    See these guides

    Regular payment types

    Subscription payment

    What it is

    • Lets a company charge your debit or credit card.
    • The amount can be the same each time, or can go up and down.

    Used for things like

    • Music and video streaming
    • Food memberships

    See these guides

View or cancel a Direct Debit

You can view or cancel a Direct Debit in the app or in Internet Banking.

More payments help

You can make many types of payment on your phone or in your internet browser.

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

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