Manage subscription payments
How to view, block/unblock or cancel recurring card payments in our Mobile Banking app.
Subscriptions explained
- Subscriptions are regular payments you make to a provider for a service. They’re often used in things like music streaming services and gym memberships.
- You can set up a subscription payment using your card details.
- View your subscriptions and see when the next payment is due.
- Subscriptions can also be called Continuous Payment Authorities (CPAs) and are not the same as Direct Debits or standing orders that use your account number and sort code.
- Another way for you to cancel your subscription is to get in touch directly with your service provider.

To manage your subscriptions
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Sometimes we can’t cancel a subscription. If that happens, we’ll let you know what to do next.
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Payment blocks don’t cancel your subscription, but they stop money being taken from your account. Your provider can still ask you directly for payments if your subscription is active
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Payment blocks on your debit or credit card lasts for 13 months unless you unblock sooner if you want to resubscribe. If you have other subscriptions with the same provider, they may get unblocked as well.
We can show some subscriptions after your first payment. After you’ve made a second payment, we’ll be able to show you more details about your subscription.
Frequently asked questions
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Sometimes we can‘t cancel a subscription. When this happens, we’ll let you know. You can still block those payments with us, but your provider can still ask you directly for payments if your subscription is active.
Before you cancel, please check:
- All of your details are correct and match the subscription account.
- Who set up the subscription. Only the account holder can cancel.
- If you have a minimum contract period. You may not be able to cancel it before a certain date.
If you are still having problems cancelling, get in touch with your provider to find out more.
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If you've cancelled your subscription, you need to set up a new one with the service provider.
If you've blocked payments but the subscription is still shown here, you can unblock in the app.
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When you block your payments, any payments due in the next 24 hours may still go out. If you think the payment has been taken by mistake, get in touch with your service provider to find out more.
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Once you’ve asked us to cancel a subscription, you can’t stop the process in our app. You’ll need to contact us.
You should also contact the service provider to make sure your subscription keeps going.
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Types of regular payment
- Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
- You can view and manage them in the app or Internet Banking.
Regular payment types
What it is
Used for things like
See these guides
Regular payment types
Direct Debit
What it is
- Lets a company take money from your account.
- The amount can go up or down depending on how large the bill is.
Used for things like
- Utility bills
- Gym memberships
- Mobile phone contracts
See these guides
Regular payment types
Standing order
What it is
- Lets you send a set amount of money to another account.
- You control the amount of money you send.
Used for things like
- Moving money to a savings account
- Paying someone in your family
See these guides
Regular payment types
Subscription payment
What it is
- Lets a company charge your debit or credit card.
- The amount can be the same each time, or can go up and down.
Used for things like
- Music and video streaming
- Food memberships
See these guides
View, cancel or block a subscription (app only)
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