Blind or visual impairment

On our website

You can use screen-readers like JAWS and Zoomtext with any of our websites. It’s also easy to change the size of the text and the colour of the pages to make things more clear. You can also change the text size with your web browser settings. To find out how, visit AbilityNet’s My Computer My Way.

Through the post

You can let us know how you’d like to get mail from us. Just tell us at a branch, give us a call or you can now choose your support options via the ‘Your profile’ menu in our Internet Banking or Mobile Banking app.

We can send you things like statements and some of our letters in: 

  • Braille
  • large print
  • audio CD
  • or on coloured paper to make it easier to read.

We'll aim to send you everything in the format you choose. If you get something that isn't, give it back to us and we’ll get it transcribed for you. We are always working to fill in any gaps we may have.

In branches

We set out our branches to give you as much space as we can, and as few obstacles. We think about disability when we choose our furniture. So, you'll find comfortable seating areas, low counters and large welcome desks.

Every branch welcomes guide dogs and assistance dogs.

Find a branch

At the Cashpoint

The keypads and screens on Lloyds Bank Cashpoint® machines (ATMs) are clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.

For instance, there are raised dots on the number 5 on the keypad. This means you can feel where the numbers are if you're blind or partially sighted, or covering your hand to keep your PIN safe and private.

We’re also replacing older machines with Talking ATMs where you can plug in standard headphones. This means you can listen to instructions in private to help you with your banking. If you plug in your headphones before you put in your card, you'll hear a message that guides you to the card slot and PIN pad.

Ask anyone one of our branch team where you can find the nearest Talking ATM.

If you find it difficult to use a PIN number, we can give you a choice. You can have a chip and signature card instead. Or you can use contactless payments to buy small value items. If you have a smartphone, you might be able to make contactless payments using Apple Pay® or Google Pay.

Find a Cashpoint

Filling in forms

We have different ways to help people fill in a form or sign your name. We can give you:

  • Magnifying sheets
  • Cheque book templates
  • A bank note gauge
  • A signature template card.

Just ask at the branch for what you need.

Still got questions?

What grade of Braille do you use?
We use Unified English Braille with Grade 1 style translation for transactions, and Grade 2 style translation for wording.

What is the standard large print size?
Arial font size 20.

Why does my post get delivered with Articles for the Blind on it?
This is a Royal Mail service governed by the National Assistance Act 1948. It’s used to send out items free of charge if they have been designed for people who are blind or visually impaired. So, we use this service for anything we send you in large print or Braille.

Our promise

If you want to complain you can either go to your nearest branch or call us 0800 072 3572 or +44 1733 462 267 from outside the UK. Calls may be monitored or recorded.

If you have a hearing or speech impairment, you can also contact us by Next Generation Text (NGT) or Textphone.

How to complain

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.