If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Mobile Branches

We are currently not running all our mobile branch services

Following the coronavirus outbreak, for the safety of our customers and colleagues, we had suspended all our mobile branch services. 

We have now carried out a full impact assessment on these and we are re-introducing routes on a phased basis. The routes being re-introduced are shown below, please click the link for further details of the route. 

What you can do

  • Account Enquiries
  • Cash/Cheque Deposits1
  • Cash Withdrawals2
  • Send money outside the UK or in a foreign currency
  • Pay Bills

 

1Cash daily deposit limit of max £5000. Maximum 10 bags of coins (can include partial bags of non-mixed coins). There is no limit on cheque deposits however a fair usage approach will be adopted.

2Cash withdrawal subject to a daily limit of £500 (or £1500 if pre-ordered 48 hours before).

Account Servicing

  • Immediate Faster Payments
  • Internal Transfers
  • Manage SMS Alerts
  • Manage Standing Orders & Direct Debits
  • Request Copy Statements

Other services available

  • Credit Card activation and balance transfers
  • Order Foreign Currency
  • Reactivate ISAs

Other ways to bank
 

Internet Banking

At the moment the safest and easiest way to bank with us is through Internet Banking and our Mobile Banking app. Here are just some of the things you can do:

  • View your balance and transactions at any time, using any device.
  • Pay bills and send money to people.
  • Manage your direct debits and standing orders.
  • Freeze transactions – using our app you can control how your cards are used, by freezing some transaction types.
  • Pay in cheques using our app – up to £1,000 per cheque, with a £2,000 daily limit.

We use the very latest security tech to help you stay safe online. And you’re always protected by our online and mobile banking fraud guarantee.

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Telephone banking

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than usual and our call waiting times are much longer. 

So we can support our most vulnerable customers, please only call us if your enquiry is urgent. 

You can still use our Internet and Mobile Banking services or self service.

Going into branch

If you need to go into branch, to keep us all safe, we’ve made some changes to our opening hours and the services on offer. In some cases we may have had to temporarily close a branch. Please check our branch finder.

For more information on how we can support you, visits our Coronavirus (COVID-19) help and support page.

Where do the Mobile Branches visit?

The Mobile Branch routes currently running are below

East

East

East Midlands

East Midlands

West Midlands

West Midlands    

Yorkshire and the Humber

Yorkshire and the Humber

North West

North West

North East

North East

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).