Consumer Digital Index Report

What is the Consumer Digital Index?

The Consumer Digital Index is the UK’s largest measure of digital and financial lives. First published in 2016, the report uses a blend of transactional and survey data allowing data-matching of behaviours with attitudes – to date we have spoken to over 27,000 customers.

This year’s report also includes the 2023 UK Essential Digital Skills benchmark; a measure of the fundamental tasks needed to access the online world including the essential digital skills needed for life and work.  Lloyds Bank commission this report on behalf of the Department for Education. We have interviewed by telephone or face-to-face, over 20,000 individuals.

2023 UK Consumer Digital Index and Essential Digital Skills report

Download to read the latest report.

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Essential Digital Skills Interactive Data Tables

To allow for the detail of different factors split by different demographics, interactive data tables have been created.

View the 2023 Essential Digital Skills data tables, as well as previous years.

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Case Study Stories

Every data point is a person. The telephony surveys and stories shared, are important for contextualising the large dataset.

This short video brings to life the story of how the Lloyds Bank Academy have helped SmartLyte in their goal to support both customers and communities to develop their online skills.

Consumer Digital Index Case Studies
Consumer Digital Index Case Studies

The Lloyds Bank Academy: Boost your digital skills with free online training

Learn essential digital skills through a free 1-2-1 session with our Digital Helpline. Start your journey today and learn at a time that suits you.

Our digital skills training is designed to give you the confidence to manage your money online.

Explore more with the Lloyds Bank Academy free digital skills training.

Free digital skills training

Learn essential digital skills for life and make the most of being online with a free 1-2-1 session from the Digital Helpline.

1-2-1 training and guidance on how to use the internet

Previous reports and resources