Lloyds Bank UK Consumer Digital Index 2020
The UK’s largest study of transactional, behavioural and attitudinal research including the Essential Digital Skills measure.
UK Consumer Digital Index 2020
Over the last five years, the Lloyds Bank UK Consumer Digital Index has used the behavioural data of 1 million people and interviewed almost 7,000 consumers, to create the UK’s largest measure of digital capability. This year finds that an estimated 7% of the UK population are still offline and 9 million struggle to get online by themselves. As the report launches on 21st May 2020, the effects of Covid-19 on the digitisation of the UK society are also explored within the findings.
Essential Digital Skills Interactive Data Tables
For the first time, in response to reader requests, a wider set of EDS data from 2019 and 2020 is now available online, which can be split by several demographics.
To learn more about the Essential Digital Skills framework, this short video explains the EDS measure in more detail and the positive impact on people’s lives if they are digitally enabled.