There are now 4.3 million people (8%) in the UK with zero Basic Digital Skills - this is 470,000 fewer people than in 2017.
11.3 million adults (21%) do not have all five Basic Digital Skills.
The proportion of UK citizens with the full five skills has plateaued. 11.3 million people have limited abilities online – the main tasks that the UK population are unable to do are:
There are 3.2 million people on the cusp of the full five skills. If they were to gain the missing skill, there would be 8.1 million people without Basic Digital Skills.
There are now 8.5 million people (17%) who would struggle immediately if their income were to stop; this is 1.1m more people than in 2017.
However, there are 1.3 million more people who could support themselves for three months or more, suggesting a growing divide in the population’s financial safety net.
Financial health is impacting the UK’s mental health: 39% of UK adults say that money worries have 'really affected them' at some point, and they suffer from lack of sleep and feelings of anxiety:
There are key groups who could benefit from digital the most:
There are key audiences who need greater support with digital and financial skills:
Currently 10% of the workforce do not have Basic Digital Skills. This group earns £13,000 less than those with all five Basic Digital Skills. Those currently unemployed are also almost three times as likely to have limited digital use.
The biggest driver for improving digital skills is enhancing work based performance and productivity:
There is an opportunity for employers to provide more support:
The future workforce can't be taken for granted:
For the online population, there are a number of benefits:
These benefits are even greater for certain groups:
...and digital helps financial resilience. Those with high digital capability: