Inclusion and Diversity
At Lloyds Bank we recognise that everyone is different.
We value the unique differences that each of our colleagues bring to work every day. Together, we make Lloyds Banking Group stronger and the best bank for customers.
We’re working hard to build an inclusive bank that reflects the diversity of modern Britain and which Helps Britain Prosper.
Within the Group’s Helping Britain Prosper plan, we have committed to make improvements across our key diversity strands.
By 2020, we have committed to:
- Increase the proportion of female senior managers to 40%.
- Increase the engagement scores of our ethnic minority, disabled and LGBT colleagues to 70%.
As an organisation we’ve made great strides forward, and are acknowledged as a leading edge employer when it comes to LGBT+ equality.
We estimate that there are some 2500+ lesbian, gay, bisexual and transgender (LGBT+) and non-binary colleagues within the Group. If we are to become the best bank for customers then we must continue to ensure that this vision is inclusive of the LGBT+ community.
Our commitment to our LGBT+ agenda is led from the top. Our Executive Sponsor for Sexual Orientation and Gender Identity, Janet Pope, champions our LGBT+ programme and activities.
Recognition of our work
We are proud to have created an inclusive and open working environment for our LGBT+ colleagues, evidenced by our continued strong performances in external benchmarks.
Lloyds Banking Group was named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to create inclusive workplaces.
The achievement is the culmination of a journey that has seen the Group placed in the top 10 since 2015, and first in 2017, recognising the progress made and our continued commitment to LGBT+ inclusion.
Many of our LGBT+ role models have been recognised externally in power lists and one of our colleagues was named in the 2019 OUTstanding list.
Our LGBT+ colleague network, Rainbow, plays a pivotal role in our approach, and with over 5,000 members and supporters, is one of the largest networks of its kind in the UK. For 10 years Rainbow has been committed to connecting, developing and supporting our LGBT+ colleagues across the Group. Rainbow was named a highly commended network by Stonewall in 2019.
Over the past 10 years, our Rainbow Network has supported five LGBT+ charity partners with volunteering and fundraising – Mermaids, MindOut, Albert Kennedy Trust, Opening Doors London and Waverley Care, raising over £250,000.
Rainbow has an active Twitter following @LBGRainbow.
#AlwaysProud – celebrating our PRIDE in 2020
This year we're celebrating Pride virtually, with a series of events for colleagues spanning 10 weeks to recognise 10 years of the Rainbow network.
Launching ‘Virtual Pride’ on 1 June, Audrey Connolly, Rainbow Co-Chair said:
"It's so important that we are visibly #AlwaysProud. As the world around us changes in ways no-one could have predicted, being proud of our LGBT+ history, of our contribution to society and of the positive difference we will continue to make to build an inclusive world – it matters even more. The world is changing and we will continue to be part of this change – and make it a positive one!"
Support for transgender colleagues
We are committed to providing a safe and supportive working environment for all colleagues and the way in which they wish to express their gender identity. We have a specialist support team who have received specific training and are experts in the field of transgender and transitioning at work. In 2016, we were the first UK-owned company to extend our Private Medical Benefit to include gender dysphoria.
We also include multiple gender options in our colleague survey to include colleagues who identify as gender non-binary.
In 2018, we were included in Stonewall’s inaugural Trans-Inclusive Employers list.
We have continued to run our LGBT+ leadership programme. Over 500 colleagues have completed the programme so far, with some describing the experience as life changing.
We recognise that companies with proportionate gender diversity perform better, and make more balanced decisions.
Our research has shown that female representation in the Group decreases at more senior levels. We want to change this trend by identifying and understanding the obstacles that can stop women, and men, from reaching their full potential and remove them completely.
Our women’s employee network ‘Breakthrough’ is one of the largest of its kind in the UK, with 15,000 members and 4,000 mentors, and is one of the many ways we are supporting colleagues with fulfilling their career potential at Lloyds Banking Group.
In 2017, we were featured in the ‘Times Top 50 Employers for Women list’ for a sixth consecutive year.
We are proud to sponsor the Women of the Future Ambassadors Programme, providing students with mentors and role models and developing the next generation of talent.
The UK population is growing in ethnic diversity and it’s important that we keep up with these changes. If the diversity of our colleagues reflects the diversity of our customers we can better understand their needs and build deeper relationships. Our aim is to increase the ethnic diversity of our workforce and unlock the potential of our ethnic minority colleagues.
The REACH (Race, Ethnicity and Cultural Heritage) network connects supports and develops colleagues from an ethnic minority background. This network has continued to grow, and now has nearly 4,000 members.
We potentially serve around six million customers affected by disability or long term health issues.
To ensure that our colleagues are properly equipped to serve our customers, we have bespoke disability training that is delivered to our customer-facing colleagues (branch, telephone banking, online banking and complaints).
As the UK’s largest Bank, we want to help shape the future of banking, especially in this digital age. We will soon be launching embedded VI tools on our digital channels which will considerably improve the user experience for our visually impaired customers.
We’re recognised as a leading employer by the Business Disability Forum, retaining our Gold Standard Benchmark in 2014 and running a ground-breaking Workplace Adjustment programme that has supported over 18,000 colleagues to date.
We work closely with Remploy to provide a work experience programme for people with disabilities.
Our ‘Access Network’ aims to connect and support colleagues with disabilities. At present, it has over 4,000 members.
In an ever-developing, fast-paced society, agile working has never been more important. It’s vital we meet the needs of the 21st Century work environment as technology advances and the behaviours and expectations of customers and colleagues evolve.
Agile Working is at the heart of Lloyds Banking Group’s strategy to work more efficiently for the benefit of colleagues, our customers and the business. We are committed to building a culture that encourages innovative agile working policies and practices to bring both long lasting benefits for our business, and to support our colleagues to achieve true work life balance.
In recognition for the importance we place on family life we were named the “Best Large Private Sector Employer” and “Best for Flexible Recruitment” at the 2017 Working Families Awards.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
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