The Digital Helpline

How the Digital Helpline can help you

We want to help our customers and their friends and family be confident using the internet, not only for banking, but for other things too. So, in partnership with the Digital Helpline we are offering free 1-2-1 training sessions. These sessions are tailor-made to your needs, so you can start with the basics of how to charge a device, turn it on and connect to the internet, right through to Internet Banking.

You can learn to:

  • Set up a device and connect to the internet 
  • Create an email account and send emails
  • Sign up for Internet Banking and bank online
  • Book a doctors appointment
  • Shop online for groceries
  • Stay in touch with family and friends through video calls

Call the Digital Helpline to have an initial chat and they’ll try to help with any queries there and then. Or they’ll book in a phone call or video call depending on your skills. Booking in a call for up to 2 hours can give you time to learn at your own pace.

Book a training session

Get in touch to book a free training session or to chat about any queries you may have.

0345 222 0333

Lines open Monday to Friday 9am – 5pm.

If you have a hearing or speech impairment you can book a session using Relay UK or BSL SignVideo (available on Safari, Chrome or Firefox web browsers).

To be eligible for this service, individuals must be:

  • Residents of the United Kingdom or Channel Islands
  • At least 18 years old

We’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The Digital Helpline won’t do this either.


How the Lloyds Bank Academy can help

Learn digital skills on-demand with the Lloyds Bank Academy

The Academy is here to help you gain the digital and financial skills you need for life and work. Lessons are free, open to everyone and you can do them at a time that suits you.

Explore lessons

Manage your money

Learn about the basics of budgeting and ways you can save money

Learn money management tips

Be more productive online

Build skills in working more efficiently and collaborating with others.

Find out how to be more productive

Stay safe online

Understand how to avoid scams and keep yourself safe online.

Show me how to stay safe online

Further support

Our online services

Look at all the things you can do through our online services.

What you can do online

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Calls may be monitored or recorded to help us improve our quality of service.