The Lloyds Bank Business Digital Index

What’s inside?

In it’s seventh year, the Business Digital Index is the UK’s largest benchmark for the digitisation of UK small businesses. This year analyses 250,000 businesses’ transactions, and 2,000 of these businesses have been interviewed via telephone, enabling an understanding of what they are doing online and why, and how they feel about it. Headlines from the report include:

  • 82% of small businesses now have high digital capability (this has almost doubled from 48% in 2014)
  • The UK economy stands to gain £75 billion from the remainder of small businesses moving from low to high digital capability
  • And sole traders could generate an additional £40,000 from social media per year

If you have any questions on any of the insights or are keen to know more about the data please contact the team via

Download the Business Digital Index report

Download the Business Digital Index report

Access the report for more information on the key insights and reflections

Download report (PDF, 3.62MB) opens in new tab

Small business stories

Paula Armstrong Ceramics (2021)

Hear how Paula has used the Lloyds Bank Academy to strengthen her business model and enhance the longevity of her business. 

Hunt’s Coaches (2017)

Listen to how Joe and Mick Hunt drove their business into the future using tech, saving at least 12 hours a week through back-office efficiencies.

Exeter Leukaemia Fund (2017)


Discover how Mags at ELF charity has used digital to become an equal player, and is able to donate 73p from every pound to the patients and families. 

Manchester Bike Hire, Lives Not Knives, Best in Bury Butchers (2015)

Digital is the golden thread for all three of these organisations, which has lead to larger followings, enhanced brand awareness and increased turnover.

men with headphone in a factory

Regional stories

To humanise the data, we have spoken to a number of businesses across the regions to understand their journey with technology , and how it has helped them personally and professionally during the pandemic.

Read the stories Read about how we have personally and professionally helped business during the pandemic
woman in bakery using ipad

Our story and partners

Our insight reports are created with and for partners and wouldn’t be possible without their key contributions. Find out how we have been using our data since 2014 and how the insight has to led to action.

Our partnerships Our insights on how we've been using our data to make decisions since 2014
Young woman working out

Resources and Previous Reports

For previous reports and helpful resources for small businesses, refer to our library of links. If you would like to contact the team, please email the team.

Reports and resources Information about our reports, resources, archives and benchmarking

Find out where the Lloyds Bank Academy can take you

The Academy offers a number of free courses for small businesses. The curriculum covers the breadth of Essential Digital Skills for organisations, fraud and cybersecurity help as well as wellbeing and sustainability support.

About the academy

Lloyds Bank shall not be responsible or liable to you for any failure by the third party to provide these services in relation to use by the third party of any confidential information supplied to them by you.

Important legal information

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH.

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company is registered with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für Finanzdienstleistungsaufsicht.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.