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The Lloyds Bank Business Digital Index
What’s inside?
In it’s seventh year, the Business Digital Index is the UK’s largest benchmark for the digitisation of UK small businesses. This year analyses 250,000 businesses’ transactions, and 2,000 of these businesses have been interviewed via telephone, enabling an understanding of what they are doing online and why, and how they feel about it. Headlines from the report include:
- 82% of small businesses now have high digital capability (this has almost doubled from 48% in 2014)
- The UK economy stands to gain £75 billion from the remainder of small businesses moving from low to high digital capability
- And sole traders could generate an additional £40,000 from social media per year
If you have any questions on any of the insights or are keen to know more about the data please contact the team via digitalskillsinclusion@lloydsbanking.com
Small business stories
Paula Armstrong Ceramics (2021)
Hear how Paula has used the Lloyds Bank Academy to strengthen her business model and enhance the longevity of her business.
Hunt’s Coaches (2017)
Listen to how Joe and Mick Hunt drove their business into the future using tech, saving at least 12 hours a week through back-office efficiencies.
Exeter Leukaemia Fund (2017)
Discover how Mags at ELF charity has used digital to become an equal player, and is able to donate 73p from every pound to the patients and families.
Manchester Bike Hire, Lives Not Knives, Best in Bury Butchers (2015)
Digital is the golden thread for all three of these organisations, which has lead to larger followings, enhanced brand awareness and increased turnover.
Regional stories
To humanise the data, we have spoken to a number of businesses across the regions to understand their journey with technology , and how it has helped them personally and professionally during the pandemic.
Our story and partners
Our insight reports are created with and for partners and wouldn’t be possible without their key contributions. Find out how we have been using our data since 2014 and how the insight has to led to action.
Resources and Previous Reports
For previous reports and helpful resources for small businesses, refer to our library of links. If you would like to contact the team, please email the team.
Find out where the Lloyds Bank Academy can take you
The Academy offers a number of free courses for small businesses. The curriculum covers the breadth of Essential Digital Skills for organisations, fraud and cybersecurity help as well as wellbeing and sustainability support.
Lloyds Bank shall not be responsible or liable to you for any failure by the third party to provide these services in relation to use by the third party of any confidential information supplied to them by you.