2020 Transformation with Tech Report

What’s inside?

The 2020 Report was created in response to the on-going Covid-19 pandemic and its impact on the UK microbusiness landscape.

In partnership with Be the Business, Lloyds Bank have used a powerful blend of over 200,000 quantitative and qualitative business data points, to provide exclusive insights into how the UK’s smallest businesses are using technology to adapt and survive, and the vital support they need going forward.

Whether by changing current business models, establishing new lines of business or going online for the first time, 2020 has been a year like no other for the lifeblood of the UK economy.  

Download the 2020 Transformation with Tech report

Access the report for more information on the key insights and reflections 

Download report (PDF, 4.5MB)opens in new tab

Address from Caroline Dinenage MP, Minister for Digital and Culture

Hear from Caroline Dinenage MP, Minister for Digital and Culture as she reflects on the importance of the insights from the 2020 Transformation with Tech report. Minister Dinenage provides an overview regarding key government policy on technology adoption and programmes designed to support businesses at this unprecedented time. 

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Regional stories

To humanise the data, we have spoken to a number of businesses across the regions to understand their journey with technology , and how it has helped them personally and professionally during the pandemic.

Read the storiesRead about how we have personally and professionally helped business during the pandemic
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Our story and partners

Our insight reports are created with and for partners and wouldn’t be possible without their key contributions. Find out how we have been using our data since 2014 and how the insight has to led to action.

Our partnershipsOur insights on how we've been using our data to make decisions since 2014
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Resources and archives

For previous reports, helpful tools and resources to support small organisations, please refer to our library of links. If you would like to contact the team, please email digitalskillsinclusion@lloydsbanking.com.

More resourcesInformation about our reports, resources, archives and benchmarking

Find out where the Lloyds Bank Academy can take you

The Academy is packed with free skills training and is open to everyone at all levels. Learn in the best way that suits you, either on demand or at our virtual trainer-led sessions.

About the academy

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