The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Branch Closures

We are constantly transforming our branch network as we reflect changing customer demand for branch transactions and service. Sometimes this will mean we make the difficult decision to close branches.

Coronavirus (COVID-19) temporary branch closures

Some of our branches are temporarily closed due to the Coronavirus (COVID-19) outbreak. Please click here to see which branches are affected.

The locations of branch closures are listed alphabetically in the sections below, and to help you understand how we came to these decisions, two separate Branch Review Documents are available for each closure. Part 1 (closure decision) is available from the date of the closure announcement, Part 2 (Local community engagement and feedback post announcement) is available for each branch at least 2 weeks before the closure date.

When deciding to close a branch, we take a number of factors into account to help us understand the impact on our customers and the local community – including ways for customers to continue to access banking services. For all closure decisions, we follow the UK Finance Access to Banking Standard (and previously the Access to Banking Protocol).

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).