Branch Closures

Understanding the reasons for a closure

To help you understand the reasons why we close a branch, we create two Closing Branch Review documents.

Part 1 lets you know how we made the decision - and is available when we let everyone know about the closure. Part 2 gives a summary of the feedback we get following conversations with the local community – and is available 2 weeks before the branch closes.

You’ll find these Reviews listed alphabetically below.

Understanding the impact on our customers

When making changes to our branch network, we always look to understand the impact on our customers – including how they continue to access banking services.

Because of this, we may sometimes have a Community Banker visit the area after the branch closes. Or as part of an independent review a Banking Hub may be set up in a nearby location.

We are committed to following the requirements of the Financial Conduct Authority – 'FG 22/6: Branch and ATM closures or conversions.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).