Information correct as of 2nd January 2019
This is an uncertain time with the UK’s exit from the EU still to be agreed. We’ve included the most frequently asked questions on your products and services below.
Nothing has changed. There is no immediate impact on your ability to access your existing banking products and services.
Yes. The current method of currency exchange does not change.
Yes. You shouldn’t have any issues. The current method of currency exchange does not change
Yes. The use of ATMs and how you use your cards to pay for goods or services doesn’t change.
No. Internet Banking is not affected.
You can also continue to access your bank account through our mobile app, if you have it.
Yes. At present, products and services will remain the same. You can continue to use our banking and insurance services as you currently do.
You continue to be protected through current legislation, and our internal policies. Your data will continue to be held in the most secure way.
Your deposits and investments continue to be protected by the Financial Services Compensation Scheme.
The Prudential Regulation Authority and Financial Conduct Authority remain our primary regulators.
You can continue to use our banking and insurance services as you currently do.
There are no changes to our mortgage products, rates or services.
At present we don’t anticipate any changes to how you make and receive payments to and from these countries.
The EU currently consists of:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
The EEA includes EU countries and also Iceland, Liechtenstein and Norway.