Close a savings account online

You can close your account using online banking if:
 

  • the balance is £5 or less
  • you have another account with us to transfer the closing balance to
  • it has a variable interest rate.

To close a Help to Buy ISA, you need to have a balance of £15,000 or less and a Lloyds current account to transfer funds to. An ISA closure statement will be emailed to you once closed. 

Not all accounts can be closed online.

Steps to take

We'll guide you through it.

    1. Log in and select the three dots next to the account you want to close.
    2. Select Close account from the drop down menu.
    3. If you have any money left when you close your account, we'll ask you which account you'd like this transferred to.

    1. Log in and select More actions next to the account you want to close.
    2. Select Account Services. Then select Close account.
    3. If you have any money left when you close your account, we'll ask you which account you'd like this transferred to.

    Your account will be fully closed the day after your request when it will disappear from your accounts overview page.

Getting started online

 

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Let’s look at the details

  • You may not be able to close your account online for many reasons. For example, because of periods of inactivity or restrictions on your account.

    It may also be because there are early closure charges. If there are charges to close the account early, you can't close it online. Instead, you will need to visit a branch. This is so we can discuss the charge with you first to make sure you are aware of it. The charges usually apply to fixed rate and monthly saver accounts.

    If you can't go to a branch, the account can be closed with a written request.

    A written request must include:

    • what you are wanting to do
    • the sort code and account number of the account you want to close
    • clear instructions if you want us to transfer the money to either another internal account, an external account, or payment by cheque.

    The written request must be signed by the account holder. 

    If the account has over £10,000, you must send certified copies of your photographic identification. You'll need to speak to your solicitor who can certify your documents.

    From the date you have posted the letter, allow a minimum of five working days for us to transfer the money into the other account. If requesting a cheque you will need to allow ten working days.

    We can’t action written requests and send money to a third-party account if we don’t hold your signature on file.

    Postal address: Lloyds, The Green Building, Leeds, LS78 1LB.

    To speak to someone, call us or visit your nearest branch.

  • You can close a joint account unless you have previously requested that both parties named on the account sign their names to authorise any changes.

  • Transfer money out of your account so that the balance is £5 or less.

  • If you haven’t received your closing balance, call us or visit your nearest branch.

  • If you close your savings account online we'll work out any remaining interest on the account. Then we'll transfer it along with the remaining balance to an account chosen by you within 24 hours. A statement showing your closing balance will be shown on screen, once your account is closed. This screen can be printed or saved.

  • There are limits on how many of the same savings account you can have. For example, you can have up to 5 Club Lloyds Saver accounts, but only 1 Club Lloyds Monthly Saver every 12 months. If you had opened the maximum number of accounts, you may have to wait until you can open another.

    Your account won't be fully closed until the day after your request. It will then disappear from your accounts homepage. You may not be able to open more savings accounts until the account is fully closed.

  • Visit us at your nearest branch to complete this closure. If you move your balance to a non-ISA account before closure, this money will lose its tax-free status.

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