How to close a savings account online

Find out whether you can close your account online in 3 easy steps

Check if your account can be closed online 

You can close your account using Internet Banking if:

  • the balance is £5 or less
  • you have another account with us to transfer the closing balance to
  • it has a variable interest rate.

Not all accounts that meet the criteria are eligible to close online. You can find out how to close your account within the FAQs.

Close your account online 

1. Log on and select the three dots next to the account you want to close

2. Select Close account from the drop down menu

3. If you have any money left when you close your account, we'll ask you which account you'd like this transferred to.

Frequently asked questions

  • Your account may not be eligible to be closed online for many reasons. For example, because of periods of inactivity or restrictions on your account.

    It may also be because there are early closure charges. If there are charges to close the account early, you cannot close it online. Instead, please visit a branch. This is so we can discuss the charge with you first to make sure you are aware of it. The charges usually apply to fixed rate and monthly saver accounts.

    Help to Buy: ISAs can be closed in a branch in one single transaction, meaning you should receive all the right documentation needed to claim the Help to Buy: ISA Government Bonus.

    If you can't go to a branch, the account can be closed with a written request.

    A written request must include:

    What you are wanting to do.

    The sort code and account number of the account you want to close.

    Clear instructions if you want us to transfer the money, to either:

    • Another internal account.
    • An external account.
    • Pay them by cheque. 

    The written request must be signed by the account holder. 

    If the account is over £10,000, you must send certified copies of your photographic identification. Please speak to your solicitor who can certify your I.D..

    From the date you have posted the letter, please allow a minimum of either: 

    • Five working days, for us to transfer the money into the other account.
    • Ten working days, for us to send their money by cheque.

    We can’t action written requests and send money to a third-party account if we don’t hold your signature on file.

    Postal address: Lloyds Bank PLC, Box 1, BX1 1LT

    Please call us on 0345 300 0000 or visit us in branch. Lines are open Monday – Sunday: 8am – 8pm. If you're calling from abroad, you can call us on +44 1733 347 007. Not all Telephone Banking services are available 24 hours a day, seven days a week.

  • Yes, unless you have previously requested that both parties named on the account sign their names to authorise any changes.

  • Please transfer money out of your account so that the balance is £5 or less.

  • Please call us on 0345 300 0000. Lines are open Monday – Sunday: 8am – 8pm. If you're calling from abroad, you can call us on +44 1733 347 007. Not all Telephone Banking services are available 24 hours a day, seven days a week.

  • Yes, if you choose to close your savings account online we will calculate any remaining interest on the account. Then, if applicable, we'll transfer it along with the remaining balance to an account chosen by you within 24 hours. A statement showing your closing balance will be shown on screen, once your account is closed. This screen can be printed or saved.

  • There are limits on how many of the same savings account you can hold. For example, you can hold up to 5 Club Lloyds Saver accounts, but only one Club Lloyds Monthly Saver every 12 months. If you had opened the maximum number of accounts, you may have to wait until you are eligible to open another.

    Please note, your account will not be fully closed until the day after your request. It will then disappear from your accounts homepage. You may not be able to open additional savings accounts until the account is fully closed.