Help and guidance if you need to support or care for someone close to you.
We want to make it as easy as possible for you to care for and support someone close to you.
Three ways we can help:
Get free help on how to use the internet
If someone you know needs help getting online then our partnership with We Are Digital might be able to help.
They offer free training and guidance on how to use the internet, including:
- Internet Banking - viewing your account balance & making payments
- Online food shopping
- Booking a doctor’s appointment
- Staying in touch with friends and family through video calls
If you know someone that could benefit, ask them to contact the Digital helpline on 0345 222 0333 from Monday to Friday 9am – 5pm.
Those who are Deaf and use British Sign Language (BSL) can book a session using BSL SignVideo. Available on Safari, Chrome or Firefox web browsers.
Customers who have hearing loss or a speech impairment can use the service through Relay UK.
Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. We Are Digital won’t do this either.
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If someone you know can’t get to the branch but needs to make a bill payment or small cash withdrawal you can help them. Just come in and talk to our branch colleagues about how we can put this in place.
We will need suitable ID from you so we can confirm who you are - such as passport or photo driving licence. The branch will then phone the account holder to make sure they know you and agree that you can act on the account holder’s behalf. We will need a valid phone number for the account holder on record to do this.
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If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit.
The safest way to bank with us right now is from home using our Mobile Banking app or through Internet Banking.
To protect you, our colleagues and to keep everyone safe, we’ve put social distancing measures in place in all of our branches. When you visit, you’ll be asked to wear a face covering and if it’s busy you may need to wait outside. We’ll help you as quickly as possible and would like to thank you in advance for your patience.
Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:
- On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
- Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM.
- Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
- Need to manage your overdraft? Visit our overdraft hub.
- Applying for a loan? More information about loans.
- Need a home insurance quote? Visit our home insurance hub.
Don’t forget, you can also bank at your local Post Office. You can check your balance, take money out and pay cash or cheques into your current account.
- On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
Further Support
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Calls and online sessions may be monitored and/or recorded for quality evaluation, training and to ensure compliance with laws and regulations. Not all Telephone Banking services are available 24 hours a day, 7 days a week.