Privacy explained
Changes to privacy laws give you more rights and greater protection.
On these pages, we highlight the key points and explain them in simple terms. To do that we've provided short articles that explain some of the issues that affect you, or may be a concern. You'll also find our full Privacy Notice, which includes details of how to contact us about the personal information we hold for you.
Your rights over personal information held by us
This privacy notice sets out how we protect your privacy as required by law. It explains in detail:
- what personal information we have and how we get it
- how we can and can't use it and
- who we can share it with
Privacy issues and how they might affect you
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This page tells you about some of the privacy topics that customers have told us are important. There are many more sides of the regulations and a lot more detail. We've set this out in full in our Privacy notice with straightforward explanations of what it means for you. To help you keep control of your own privacy, please take some time to read the notice. Key sections include:
Where we collect personal information from
This section lists all the places where we get data that counts as part of your personal information.
Who we share your personal information with
Here we list all the types of organisation that we may share your personal information with.
Credit Reference Agencies (CRAs)
This section explains how we work with outside companies to decide whether to lend you money.
Fraud Prevention Agencies (FPAs)
This section deals with information we share outside our group to help fight financial crime.
How we work out what marketing you receive
This tells you how we decide what you may be interested in, and what marketing to show or send you.
How we make automated decisions
Here we tell you how we make decisions about you and your money, and explain your rights over these decisions.
How to get a copy of your personal information
This section tells you where to write to us and how to ask for a digital file.
This section explains what to do if you no longer want us to hold or use your personal information.
This section explains about your right to object and other data privacy rights you have - and how to contact us.
This section gives details of how to contact us to make a complaint about data privacy.