Coronavirus - Frequently Asked Questions
Due to the coronavirus pandemic it is taking us a long time to answer customer calls. Please see the below guidance on how to get in touch with us.
We’ve also put together some frequently asked questions to help answer the most common enquiries.
Car Insurance and COVID-19 FAQs
- 1. Jump to Due to my type of occupation I cannot work from home and because of the impact of Covid-19 must drive to my work - do I need to extend my cover?
- 2. Jump to I’m a key worker and I’m now using my vehicle for work purposes – do I need to extend my motor insurance cover?
Due to my type of occupation I cannot work from home and because of the impact of Covid-19 must drive to my work - do I need to extend my cover?
No. If you now need to drive to your workplace, your insurance cover is still valid. You don’t need to contact us to change or extend your cover.Back to top
I’m a key worker and I’m now using my vehicle for work purposes – do I need to extend my motor insurance cover?
If you’re using your own private car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You don’t need to contact us to update your cover.Back to top
My MOT is due and I can’t get this completed – am I still covered?
The Government has announced all car and light van MOTs that are due on or after the 30 March 2020 will be temporarily extended. Providing you keep your vehicle safe to drive, your cover will not be affected because of this.Back to top
I’m worried that I might not be able to continue making payments – can you help?
Yes, we’re here to help. We’re aware that there may be an impact on people’s livelihoods due to COVID-19. If you think you may be unable to maintain your regular policy payments, please contact us as soon as possible.
Call us on 0344 209 0476
Our opening hours are Monday-Saturday, 8am-6pm.
We have specialists on hand who can discuss your individual circumstances and agree how we can help with your financial situation. There are several ways we may be able to help including; moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy.
Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance.Back to top
If you have a query that is not covered above, please contact our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm, if required.