Existing car insurance customers

If you're an existing customer and you’d like to know how to manage your Lloyds Bank car insurance policy, you're in the right place. Here’s everything you need to get the most of your car insurance policy.

Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

Coronavirus update:

  • Please be reassured that the cover provided by your insurance policy with us will be unaffected by the outbreak.
  • If you contact us, there may be longer waiting times than usual as we are working to keep our staff safe.
  • Please log in to your Self Service Centre in the first instance to view or manage your policy. Our webchat team will also be available to help you once logged in.
  • Please don’t send us anything by post at the moment. If you need to send us proof of no claims discount, you can do this by logging in.


Apologies for any inconvenience and thanks for your support.


What we are doing for our customers:

We’ve actively reached out to eligible key worker Motor Insurance customers and made additional breakdown assistance available to them, if they need it, at no extra cost.

We’ve also pledged to provide a guaranteed replacement vehicle for eligible key workers in the event of an accident.

This support means our customers can continue to travel safely to places of employment or other destinations where they are undertaking crucial work in helping the UK fight the COVID-19 pandemic.  

Existing customer My Account

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. The My Account is available 24 hours a day 7 days a week.

With the My Account, you can:

  • add or remove additional drivers.
  • change your address or contact details.
  • change your vehicle, it's use and cover level needed.
  • change your payment details or make payments.
  • view, download or print your policy documents.

Log on to My Account

Register for My Account

woman washing her car

Make policy changes by phone

If you'd prefer to speak to someone, you can discuss any changes to your policy and make the updates over the phone.

Call: 0344 209 0476

Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.

Making a claim

If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.

See making a claim

Read our making a claim FAQ

Call to make a claim: 0344 209 0477

Lines are open 24 hours a day, 7 days a week.

Lloyds Bank car insurance renewals

At Lloyds Bank your car insurance won't be renewed automatically, unless you requested this when you purchased your original policy.

If your car insurance is up for renewal you’ll be contacted 28 days before the policy is due to expire with your new car insurance quote. If you're happy with your renewal quote you can accept this either online using My Account or over the phone.

Log on to My Account

You can also talk to someone about your renewal quote and accept your renewal by phone.

Call: 0344 209 0470

Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.

Providing proof of No Claims Discount

If you're a new Lloyds Bank car insurance customer, you'll need to provide proof of any No Claims Discount you have previously gained.

There are two acceptable ways you can provide proof of your previous no claims discount:

  • a renewal invitation from your previous insurer stating the expiry date of the policy, or
  • a no claim discount letter from your previous insurer confirming the expiry or cancellation date of the policy.

Important information

To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.

How to send your documents

You can e-mail the documents to:



Post them to:

Lloyds Bank Car Insurance - Insurance servicing,
Unit 25, Tresham Road, Orton Southgate, Peterborough, PE2 6BU

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team. Calls may be monitored and recorded.

Next Generation Text Service

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit the Next Generation Text (NGT) Service website.

Contact information

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.