The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

A simpler way to make payments

With Mobile Banking you can:

  • Make up to a total of £25,000 in payments everyday.If you want to send more, just visit any UK branch
  • Manage your Direct Debits and Standing Orders
  • Send money safely and instantly

 

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Confirmation of Payee

Soon we’re introducing  Confirmation of Payee (CoP), a new account name checking service to help you make payments with confidence. The CoP service is being introduced across the banking industry as an extra way to help tackle fraud and keep customers’ money safe. Find out more

Payments FAQs

  • Types of payments

    When you pay online, you can choose from several types of payments. A Faster Payment usually sends money immediately, although it can sometimes take up to two hours. Standing Orders enable you to set up a recurring payment on a specific day and frequency. Direct Debits let a person or company request money from your account.

    When you make a UK payment online, it will go through the Faster Payments Service if it falls within our daily total limit for online payments of £25,000 and the receiving sort code is able to receive Faster Payments. Faster Payments can be made 24 hours a day, 7 days a week and sent immediately or set up for the future.

    If you want to send more, visit any UK branch with valid identification and staff can help you send up to £100,000 using the Faster Payment Service. If you need to send more than £100,000 on the same day, you can through CHAPS (CHAPS costs £30 per payment). Or, you can write a cheque to make a payment.

    You can also transfer money between your Lloyds accounts instantly, Pay a Contact, pay in a cheque using the app and buy Travel Money online.

    Sending money abroad? Find out all about sending money outside the UK or in a foreign currency.

  • Faster Payments usually arrive within 2 hours, but can take until the end of the next working day. Direct Debits and Standing Orders will be collected shortly after midnight on the due date.

    How much can I send?

    How much can I send?

     

     

    Faster payments

    Online: up to £25,000 per day

    In branch: up to £100,000 per day with
    valid identification

    Telephone: up to £10,000 per day

    Cash

    At an ATM: up to £500 per day

    In branch: no limits, but please order in advance for large amounts.

    If you need to move money, it’s safer to do it by Faster Payment or CHAPS.

     

    Transfers

    Online: no limits

    In branch: no limits

    Standing Orders

    Online: up to £25,000 per day

    In branch: up to £100,000 per day

    *Updates and new Standing Orders included

     

    CHAPS

    In branch: no limits

    Pay a Contact

    In app: up to £300 per day

    We will always have lower limits when you call us.

  • With Faster Payments you can send up to £25,000* online, £100,000 in branch or £10,000 by calling us every day. Each day runs:

    1. 12pm Sunday to 9.59pm Monday
    2. 10pm Monday to 9.59pm Tuesday
    3. 10pm Tuesday to 9.59pm Wednesday
    4. 10pm Wednesday to 9.59pm Thursday
    5. 10pm Thursday to 9.59pm Friday
    6. 10pm Friday to 11.59am Sunday

    *The payment limit for Under 19s account customers is £500.

    For Bank Holidays, the limit will begin at 10pm the working day before and finish at 9.59pm the working day after.

    Your payment limit amount includes bill payments, payments to individuals and new standing orders or any increases to existing Standing Orders. Payments you set up today are counted towards your daily limit for today. So if you set up a standing order for next week, it will count towards today's limit.
     

  • Direct Debits let a company take money from your account, for example to pay a gas bill. Standing Orders let you send a set amount of money on a regular basis, for example to a savings account.

    Standing Orders

    You can set up standing orders easily through Internet Banking.

    Step 1: Get started

    To get started select ‘Payments & transfers’ on the account you want to move money from.

    Step 2: Choose when to pay

    Once you have selected who you are sending money to, use the ‘Repeat Payment (make this a standing order)’ button and select when and for how long you would like to make the payment for.

     Step 3: Check and Set up

    It’s easy to check everything’s correct before confirming the payment.

    When you see ‘Success’ you know your payment has been sent and the standing order has been set up.

    You will be able to view, add, change or delete any of your standing orders whenever you want through Manage transactions in your internet banking.

    If you need some help with setting up standing orders, just call us on 0345 602 1997.

    Direct Debits

    A Direct Debit is a method of payment where you give a company permission to withdraw money from your account and pay it into their account. Many companies offer a discount or special terms for customers who choose to pay in this way, making it an ideal method for paying utility bills such as electricity. Only companies can be paid using this method, not individuals.

    Managing your Direct Debits

    Monitor your outgoings when you keep track of your Direct Debits online. You can:

    • see all your Direct Debits including when they were last paid and their frequency.
    • cancel your Direct Debits – although it’s always worth contacting the company you’re paying to confirm the cancellation, so no payments are taken by mistake (especially if you’re still receiving services from them).

    You can’t set up Direct Debits to other companies online – that needs to be done by the company you are paying. If you want to set up a Direct Debit to your Lloyds Credit Card Account just go to the Ways to pay tab on your Credit Card Account in Internet Banking on the ‘your accounts’ page.

    Your Direct Debits are covered by the Direct Debit Guarantee.

    Important information about Standing Orders and Future Dated Payments

    This information applies to the following payment types; Standing Orders, Direct Debits, Cheques and Future Dated Payments.

    We make payments from your account shortly after midnight at the start of the due date. If your payment date falls on a non-working day, then we will try to collect your payment the next working day.

    If you don’t have enough funds in your account at this point to make a payment, we will try to make a payment again after 2.30pm the same day. This gives you the chance to put extra funds into your account so that we can make the payment. The money needs to be available to use straight away, so you could transfer money from another personal account you have with us via Internet, Mobile or Telephone Banking or pay in cash over the counter in branch.

    If you do not have enough funds at the beginning of a day to make a payment:

    You have until 2.30pm to pay money into your account to make the payment that day

    If a payment takes you overdrawn, you have until midnight to pay money into your account to avoid a daily overdraft fee for that day.

    For Standing Orders and Future Dated Payments only

    If there are still not enough available funds, we will make a final try on the next working day before rejecting the payment. Details of our fees and charges can be found in the Banking Charges guide.

Useful information

Install Apple Pay and use your mobile device to pay with your debit or credit card

Find out more about Apple Pay

Install Google Pay on your Android device and use it to pay with your debit or credit card

Find out more about Google Pay

Send money to a friend using just their UK mobile number with Pay a Contact

Find out more about Paying a Contact

Pay for items worth up to £45 more quickly with a contactless debit or credit card

Find out more about contactless debit cards

Find out more about contactless credit cards

Send money outside the UK or in a foreign currency

Find out more about our payment service

Use your debit or credit card abroad with confidence, just as you would at home

Find out more about using your debit card abroad

Find out more about using your credit card abroad

Why not try Internet Banking tasks in total safety with Practice Run?

Take a practice run

Video guides

Make payments with confidence

At Lloyds Bank we know you want to use Internet Banking without constantly worrying about security. We take your online security seriously and use state of the art anti-fraud systems to spot unusual activity. We also give you peace of mind with our Online Fraud Guarantee.

Further help

If you can't find the help you need or are still having issues with Internet Banking, visit our help and guidance pages.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.


Apple Pay

Device and Card restrictions apply. Apple Pay is available on iPhone 6 and above, Apple Watch and iPads with Touch ID. Card restrictions include International accounts, non-personal accounts, Visa credit cards , Electron cards , additional credit card holders and customers under 13 years of age

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.

Google Pay

Card and account type restrictions include:

American Express credit cards, Electron Cards, Visa credit cards, additional credit cardholders, foreign currency accounts, non-personal accounts, Basic Accounts and customers under 13 years

Android, Google Pay and the Google pay and Google Play logos are trademarks of Google inc.

Mobile Banking app

Available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available on devices running iOS or Android. (the app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details). Our app does not work on jailbroken or rooted devices. Device registration required. Terms and conditions apply. Mobile Banking services may be affected by phone signal.