View or cancel a Direct Debit

Find out how to manage your Direct Debit online.

Direct Debits explained

  • Direct Debits are often used to pay a regular bill. Learn about Direct Debits.
  • You set up a Direct Debit with the company you want to pay. How to set up a Direct Debit.
  • If the payment date falls on a weekend or on a bank holiday, the company will take it on the next working day. Learn about payment timings.
  • You can view or cancel a Direct Debit in our app or in Online Banking. If your Direct Debit payment is due in the next 2 days, it may still leave your account.

Important:

If you cancel a Direct Debit before making a final payment, you should also always tell the company you’re paying.

If you are struggling to meet your monthly Direct Debit payments for any Lloyds Bank product, please get in touch with us. We'd like to help.

Please do not cancel your Lloyds Bank product Direct Debit without speaking to us first, as missing a monthly payment could harm your credit score in future.

How to view or cancel a Direct Debit online

  • 1. Pick an account

    Select ‘More actions’ next to the account your Direct Debit is linked to.

    2. View your Direct Debits

    Select 'Direct Debits and standing orders'. Then select ‘Manage Direct Debits’. This will open a list of your regular payments.

    3. If you want to cancel

    Find the Direct Debit you'd like to delete. Select the 'Cancel' button next to it.

    4. Select 'Delete'

    If you’re happy to go ahead. 

    5. All done

    You'll see a message letting you know your Direct Debit has been deleted. Remember to let the company you're paying know.

1. Pick an account

Select the three dots (…) next to the account your Direct Debit is linked to.

2. View your Direct Debits

Select ‘Direct Debits & Standing orders’ from the drop-down menu. This will open a list of all your regular payments. You can see all your Direct Debits here.

3. If you want to cancel

Find the Direct Debit you'd like to delete. Select the 'Cancel' button next to it.

4. Select 'Delete'

Then select ‘Confirm’ to go ahead. 

5. All done

You'll see a message letting you know your Direct Debit has been deleted. Remember to let the company you're paying know.

Frequently Asked Questions

  • A Direct Debit lets a company take money from your account. For example to pay a bill. The amount taken can go up or down, depending on how large the bill is. Some of the things you could use a Direct Debit for are:

    • utility bills.
    • gym memberships.
    • mobile phone contracts.

    A standing order lets you send a set amount of money on a regular basis. For example to a savings account, or to someone in your family. You can change or cancel a standing order at anytime using our app or Online Banking. 

    You have less control over a Direct Debit. You need to make most changes with the company you're paying.

  • You don’t need to tell your bank when you set up a Direct Debit. You create it directly with the company you want to pay.

    You can usually do this over the phone, online or through the post. They'll need to know:

    • Your name and address.
    • Your account number and sort code.
    • The name and address of your bank. 

    The company may ask you to fill in a Direct Debit form. If you set up the Direct Debit over the phone or online, you should be sent confirmation in writing.

    When you set up a Direct Debit, the money you owe is taken from your bank account on the agreed date. You usually choose the date your Direct Debit will come out when you set it up.

  • Sometimes you may need to let the company you're paying know about changes to your account. These can include:

    • If you change your legal name.
    • When you open a new account without using a switching service.

    It’s important to update your Direct Debit details if this happens so the payment goes through as normal.

    If you set up a new bank account using a switching service, you don't need to do anything. Your Direct Debits move over to your new account automatically.

    To make any other changes, such as changing the payment date, you'll need to contact the company you're paying.

  • Your agreed payment date

    You usually choose the date your Direct Debit will come out when you set it up.

    Bank holidays and weekends

    If the payment date falls on a weekend or on a bank holiday, the company will take it on the next working day. There's no need to worry about late payment fees or changing your Direct Debit date. This happens automatically.

  • In branch

    You can visit your nearest branch to discuss a Direct Debit.

    Over the phone

    You can phone us on 0345 602 0000, or +44 (0) 113 279 8302 from outside the UK. We're open 8am – 8pm, 7 days a week.

More payments help

You can make many types of payment on your phone or in your internet browser.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

 

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

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