The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    How to get online

    Internet Banking is easy, safe and convenient. Join over 5 million Lloyds Bank customers already banking online.

    Log on to Internet BankingLog on to Internet Banking

    Benefits of banking online

    • Feel safe - You're protected by our Fraud Guarantee.
    • Easy to use - It's simple to register and support is always available.
    • Stay in control - Keep track of what's going in and coming out of your account at any time. 67% of people said banking online helped them avoid overpaying overdraft fees.*
    • Save time - No queues or busy times. Bank anytime and anywhere with our Mobile Banking services.

    * Lloyds Bank Consumer Digital Index 2017

    Set up Internet Banking

    Start banking online with us for the first time.

     

    Find out moreFind out how to set up internet banking

    Log onto Internet Banking

    How to view your accounts online.

    Find out moreLearn how to log onto Internet Banking

    Reset your logon details

    How to reset your details online.

    Find out moreHow to reset your details online.

    Set up the Mobile Banking app

    Manage everything on your phone or tablet.

    Find out moreFind out more about the Mobile Banking app

    Set up Internet Banking

    If you haven’t banked online with us before, the first step is to register. It only takes a few minutes if we already have your phone number.

    We’ll ask for a few simple details about you and your account. Then you’ll create your logon details – you’ll always need these to log on securely.  Then you’re ready to get started.

    Register now Step by step guide to registering

    Log onto Internet Banking

    When you log on, we’ll ask for the details you created when you registered. It’ll only take a moment, then you’ll be straight through to your accounts.

    You’ll need your:

    • User ID
    • password
    • memorable information

    Log on Step by step guide to logging on

    Reset your logon details

    If you're having trouble logging on you can reset your details online yourself.

    First, we’ll ask you for a few basic details so we can confirm it’s you. Then you can find your User ID, or reset your password or memorable information. 

    Reset your details Step by step guide to resetting your details

    Set up the Mobile Banking app

    The app's the best way to keep your account at your fingertips – and it's fast, easy and safe.

    First, you’ll need to download it on your smartphone or tablet from the App Store or Google Play. Use your Internet Banking details to log on, or register for the first time in the app.

    You’ll need:

    • your phone or tablet
    •  your logon details (if you’re registered for Internet Banking)
    • your account details (if you haven’t used Internet Banking before)
    • an up-to-date phone number registered with us

    You can start setting up the app if we don’t have your phone number, but there could be a delay before you can log on.

    Keeping you safe online

    How we protect you

    Protect yourself online

    Protect your computer, smartphone and tablet

    How to spot suspicious emails

    How to spot suspicious calls

    Making the most out of Internet Banking

    Overview of Internet Banking

    Getting to know your statements

    All about payments

    Everyday Offers

    Practice Internet Banking

    Our fraud guarantee

    We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service.

    We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.

    Ways to manage your money on the go

    Visit Learn My Way for free online courses

    Learn my way image

    Basic computer https://www.learnmyway.com/and Online Skills

    Manage your money onlineClick here to visit Learn my way website

    Online and Mobile BankingClick here to visit Learn my way website

    Online safety Click here to visit Learn my way websiteand much more

    Find support in your local area

    Online Centres Network image

    Get local face-to-face support that'll help you with digital skills and financial education. You don't need to be technically minded and classes are tailored to beginners. Click below to find your nearest class, or call the National Careers Service helpline on 0800 771 234 and the select the options for "support with digital skills".

    Need more help?

    You can view our helpful guides or select help and support once you've logged on. If you're still having problems, please call our online helpdesk.

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    Money Manager is provided to help you manage your personal finances and is not intended to provide legal, tax or financial advice. Personal Internet Banking customers only. Terms and conditions apply. Mobile Banking services may be affected by phone signal and functionality. Must be registered for Internet Banking. Terms and conditions apply.

    Save the Change® is a registered trademark of Lloyds Bank plc
    PhoneBank® is a registered trademark of Lloyds Bank plc

    Cyber Essentials certified logoCyber Essentials is a government-backed scheme that certifies that we meet their range of essential precautions to protect our customers and the bank against internet-based threats. Learn about how we're protecting you.