Change or cancel a standing order

You can do this online

See a list of regular payments in our app or Internet Banking.
Make changes to your standing orders at any time.
Cancel any standing orders you no longer need.

Mobile Banking app guide expandable section
Internet Banking guide expandable section

1. Select an account

Log on and select More actions next to the account your standing order is linked to.

2. Choose Direct Debits and standing orders

Then select Manage standing orders. This will open a list of your regular payments.

3. Choose what you want to do

Select Amend to change the payment details or ‘Delete’ to cancel the payment.

4. Select Confirm

If you’re happy to go ahead.

A message will confirm you’ve changed or deleted your standing order.

If you don't bank online expandable section

Branch

You can visit your nearest branch to change or cancel a standing order.

Phone

Phone us on 0345 606 6529. (+44 1733 232030 from outside the UK). 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

Standing orders explained

What’s the difference between a Direct Debit, a standing order and a subscription?

Types of regular payment

Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
You can view and manage them in the app or Internet Banking.

Regular payment types	What it is	Used for things like	See these guides
Regular payment types Direct Debit	What it is Lets a company take money from your account. The amount can go up or down depending on how large the bill is.	Used for things like Utility bills Gym memberships Mobile phone contracts	See these guides View or cancel a Direct Debit
Regular payment types Standing order	What it is Lets you send a set amount of money to another account. You control the amount of money you send.	Used for things like Moving money to a savings account Paying someone in your family	See these guides Set up a standing order Amend or cancel a standing order
Regular payment types Subscription payment	What it is Lets a company charge your debit or credit card. The amount can be the same each time, or can go up and down.	Used for things like Music and video streaming Food memberships	See these guides View, cancel or block a subscription (app only)

How long it takes a standing order to clear expandable section

Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.

View payment timescales
If your standing order isn't paid expandable section

If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.

How we handle failed standing orders

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

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Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

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