Amend or cancel a standing order

How to manage a standing order online.

Standing orders explained

To amend or cancel a standing order

  • 1. Pick an account

    Select ‘More actions’ next to the account your standing order is linked to.

    2. Choose 'Direct Debits and standing orders'

    Then select ‘Manage standing orders’. This will open a list of your regular payments.

    3. If you want to amend or cancel

    Select ‘Amend’ to change the payment details or ‘Delete’ to cancel the payment.

    4. Select 'Confirm'

    If you’re happy to go ahead. 

    5. All done

    A message will confirm whether your standing order has been amended or deleted.

1. Pick an account

Select the three dots (…) next to the account your standing order is linked to.

2. View standing orders

Select ‘Standing orders & Direct Debits’ from the drop-down menu. This will open a list of your regular payments. 

3. If you want to amend or cancel

Select ‘Amend’ to change the payment details or ‘Delete’ to cancel the payment.

4. Select 'Confirm'

If you’re happy to go ahead. 

5. All done

A message will confirm whether your standing order has been amended or deleted.

Frequently Asked Questions

  • Types of regular payment

    • Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
    • You can view and manage them in the app or Internet Banking.

    Regular payment types

    What it is

    Used for things like

    See these guides

    Regular payment types

    Direct Debit

    What it is

    • Lets a company take money from your account.
    • The amount can go up or down depending on how large the bill is.

    Used for things like

    • Utility bills
    • Gym memberships
    • Mobile phone contracts

    See these guides

    Regular payment types

    Standing order

    What it is

    • Lets you send a set amount of money to another account.
    • You control the amount of money you send.

    Used for things like

    • Moving money to a savings account
    • Paying someone in your family

    See these guides

    Regular payment types

    Subscription payment

    What it is

    • Lets a company charge your debit or credit card.
    • The amount can be the same each time, or can go up and down.

    Used for things like

    • Music and video streaming
    • Food memberships

    See these guides

  • If you don’t have enough money in your account to pay a standing order, it may be refused by your bank. When this happens, your standing order stops until the next scheduled payment.

    Some banks will have a ‘retry process’, where they will attempt to send your standing order again. Usually, this happens the same day as the standing order was due to go out. If the standing order is unpaid 4 times it will then be cancelled.

  • Standing orders are usually processed on the same day they are set up. However, allow between three to five working days for it to clear.

    If your payment is due to go out on a bank holiday or weekend, the money will leave your account on the next working day.

  • A standing order mandate is a form with your own and the payee’s bank details, as well as the amount, date of payments and occurrence. Once you fill in the mandate, you can send it to your bank to set up the standing order on your behalf.

  • Branch

    You can visit your nearest branch to set up a standing order.

    Phone

    Phone us on 0345 606 6529. (+44 1733 232030 from outside the UK). 8am – 8pm, seven days a week.
    Not all Telephone Banking services are available 24 hours a day, seven days a week.

Set up a standing order

You can set up a standing order in the app or in Internet Banking.

More payments help

You can make many types of payment on your phone or in your internet browser.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

 

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