Our helpline is open 7am - 11pm, seven days a week, but keep in mind calls from abroad are charged according to the telephone service provider’s published tariff.
Find out about the costs of using your cards abroad.
|Withdrawing cash in a currency other than sterling, or withdrawing sterling outside the UK, (at a cash machine or over the counter)||If you use your debit card to withdraw cash in a currency other than sterling, or to withdraw cash in sterling outside the UK, the amount is converted to sterling on the day it is processed by Visa using the Visa Payment Scheme exchange rate. We will charge you a non-sterling transaction fee of 2.99% of the amount of the transaction and a non-sterling cash fee of £1.50 for each withdrawal.
Where you elect to allow the cash machine operator/financial service provider to make the conversion to sterling for you, we will only charge a foreign cash fee of £1.50 for each withdrawal. The provider of the foreign currency may make a separate charge for conversion.
|Buying goods or services in a currency other than sterling||If you use your debit card to make a purchase in a currency other than sterling, the amount is converted to sterling on the day it is processed by Visa using the Visa Payment Scheme exchange rate. We will charge you a non-sterling transaction fee of 2.99% of the amount of the transaction and a non-sterling purchase fee of £0.50 for each payment. The non-sterling purchase fee does not apply to Platinum or Premier debit card holders.|
|Making a purchase or other transaction (not cash withdrawal, foreign currency or Travellers Cheque purchase) in a currency other than sterling whether you are in the UK or abroad||A £1 non-sterling purchase fee is made for each transaction. This does not apply to Platinum debit card or Premier debit card holders.|
Keep in mind other charges apply, so please see the banking charges guide for details
You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.
Have an enjoyable trip!
Once you're abroad, you can use your Lloyds Bank Visa debit card in the same way you do at home. Whether you’re paying for a hotel, a meal, or buying petrol from a garage or a supermarket, you’ll have the same security and peace of mind.
If you're withdrawing money from over the counter, you'll need to know your PIN and have a form of ID with you – a valid passport will do.
We offer many ways to help you have a trouble-free trip abroad, so take a look at all we have to offer.
If your card is lost or stolen while you’re abroad, call us on:
Lines are open 24/7
If your card is declined, there are transactions you don't recognise or you need a new PIN, call:
Lines are open 24/7
Keep in mind calls from abroad are charged according to the telephone service provider's published tariff.