Your bank in your pocket

Join the 8 million customers who already use our highly rated app.

 

More about our app

 

Your bank in your pocket

Join the 8 million customers who already use our highly rated app.

 

More about our app

 

Plan for your tomorrow

We’re here to help you take the right next step, no matter where you are in life.

Starting out

Let us help you achieve your financial goals so you can enjoy life.

Start your plan

Building momentum

Refining a financial plan could help you focus on today while preparing for tomorrow.

Build your future

Later life financial planning

Whether you’re planning for retirement, looking to grow your investments or thinking of supporting loved ones, we can help.

Prepare for later life
 

Plan for your tomorrow

We’re here to help you take the right next step, no matter where you are in life.

Starting out

Let us help you achieve your financial goals so you can enjoy life.

Start your plan

Building momentum

Refining a financial plan could help you focus on today while preparing for tomorrow.

Build your future

Later life financial planning

Whether you’re planning for retirement, looking to grow your investments or thinking of supporting loved ones, we can help.

Prepare for later life

Customer Support

Learn about the latest scams

Fraudsters are always looking for new ways to try to steal your details and money.

Discover which scams are common right now, how they work and the steps you can take to stay safe.

 

See the latest scams

Our Help Centre

Looking for help? Use the information and guides in our Help Centre to find what you need.

Help Centre

Support with the cost of living 

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.

Help with money worries

Help me manage my money

Mortgage Calculator

If you’re looking to buy your first home, next home or to remortgage your current home, use our mortgage calculator to find out how much you could borrow.

 

Try our mortgage calculator

Overdrafts

An arranged overdraft can act as a short-term safety net for those moments in life where you need to borrow a little extra money.

 

Find out more about overdrafts

Extra support if you have a disability

Learn how we are making it easier to bank with us. Find out about the different kinds of accessibility support we provide, and how to get in touch.

How we can support you
 

Introducing our new Ready-Made Pension

Bring your financial future closer to your everyday banking.

Whether it's just around the corner or feels a long way off, we're here to help you plan for the retirement you want.

We do all the hard work, so you don't have to - from investing your pension for you to helping you find out about your retirement options when the time is right - all in one place.

Explore our Ready-Made Pension

Banking online

It's simple and safe in our app or on our website.

Mobile Banking app

Scan to download

  • Join our 8 million app users.
  • Simple and secure logon.
  • Stay up to date with notifications.
Download app

Internet Banking

Log on to view or manage your accounts on our website.

Register

Log on

Independent service quality survey results

Personal current accounts


Published February 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Personal current accounts Overall service quality survey results.  Ranking 1st place monzo 80%, 2nd place Starling Bank 78%, 3rd place first direct 77%, 4th place Nationwide 69%, equal 5th place Halifax 66%, 7th place Lloyds Bank 63%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Authorised push payment (APP) fraud rankings in 2022 ​

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022. You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP fraud refunded. This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.

 

APP fraud sent per £million transactions. This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

 

APP fraud received per £million transactions: smaller UK banks and payment firms. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

 

APP fraud received per £million transactions: major UK banks and building societies. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

 

Lloyds Bank is part of the same group which includes Halifax and Bank of Scotland. The data shown here is a combination of these three brands.

 
We’ve put together some further guidance to help with any questions you may have.