Eco Home Reward
Applying for a mortgage with Lloyds Bank, or borrowing more from us for home improvements? You could claim up to £1,000 cashback for eligible energy saving home improvements.
Heat pumps
Looking to get an air source heat pump? We’ve teamed up with Octopus Energy to make it easy. Or, you can use any installer you like to fit any type of heat pump in your home.
You could get:
- £1,000 towards an air or ground source heat pump with our Eco Home Reward
- plus, £5,000 - £6,000 with a government grant in England and Wales or £7,500 in Scotland. Find out more about discounted home improvements.
Green home improvements
Alternatively you could claim £500 for other eligible green home improvements including:
- loft, wall and floor insulation
- upgrading your current boiler to a biomass boiler
- replacing single-glazed windows to double or triple-glazed, or installing secondary glazing
- solar panels to generate your own electricity and/or a battery for storage.
You must apply for one of these qualifying mortgages:
- Extra borrowing for home improvements on top of your existing Lloyds mortgage
- Extra borrowing for home improvements on top of moving your mortgage to Lloyds
- A Lloyds mortgage to buy your first home
- A Lloyds mortgage for a buy to let property
You must apply directly through a branch, telephone or online.
Info about dates:
- Apply for a qualifying mortgage between 1 November 2022 – 30 September 2023
- Register for the Eco Home Reward by 31 October 2023
- Submit your Eco Home Reward claim form by 29 February 2024
- You’ll need to have completed on your qualifying mortgage to claim your cashback
You won't qualify if:
- You’re remortgaging to us but don’t take out additional borrowing for home improvements
- Switching an existing Lloyds mortgage to a different deal
- You applied for a Lloyds mortgage with a Mortgage Broker
- You applied for the mortgage outside of the qualifying date ranges for your registration period
-
1. Qualify
Check you meet the qualifying criteria before registering for the reward. If you’ve been registered by your mortgage adviser, they will have done this for you.
2. Register
Register for the Eco Home Reward by 31 October 2023. You can do this online or at your nearest branch.
3. Complete the work
Use your preferred installer or supplier to carry out the eligible home improvements.
4. Claim your reward
You’ll need to let us know your energy saving home improvements are complete. The easiest way is to use our online claim form.
Claim dates
November 2022 – October 2023 registrations
You have until 29 February 2024 to tell us about your completed works.
Before you claim, make sure:
- you’ve completed on your mortgage or additional borrowing request
- you’ve made at least one of the qualifying energy saving home improvements
When you claim your cashback reward, we’ll ask you for your mortgage account number. This is an 11 or 12 digit number, starting with ‘10’. You’ll find it on your application, or any documents we’ve sent you about your mortgage.
We’ll also ask you for the details of the improvements you’ve made, including any invoices for the work.
-
- £1,000 cashback once you've installed a ground or air source heat pump or,
- £500 cashback once you’ve carried out one or more of these eligible home improvements:
- loft, wall and floor insulation
- upgrading your current boiler to a biomass boiler
- replacing single-glazed windows to double or triple-glazed, or installing secondary glazing
- solar panels to generate your own electricity and/or a battery for storage
You can use our Eco Home Tool to create a personalised action plan for your home, including how much work is involved and what potential energy savings you could make.
Once you’ve received your report, you can also call our free home energy efficiency support line on 0808 196 8257 for more advice. Lines are open Monday to Friday 9am – 5pm. Lines are closed at weekends and bank holidays.
Your home is surrounded by lots of natural resources, so why not make the most of them? A heat pump or solar water heating system converts natural warmth and solar energy into fuel for your home.
The following measures will be most effective if your home is fully insulated.
You can get either:
- £1,000 cashback once you’ve installed a ground or air source heat pump
- £500 cashback once you’ve installed a biomass pellet boiler or solar thermal panels
![air source heat pumps]()
Air source heat pumps
These absorb heat from the air outside and pump it into your radiators or underfloor heating systems to warm your home.
![geound source heat pumps]()
Ground source heat pumps
These use pipes buried in the ground to extract heat from the earth, which is then used to heat radiators, underfloor, or warm air heating systems, and provide your home with hot water.
![biomass bolier]()
Biomass pellet boilers
These are wood-fuelling heating systems that burn pellets, chips, or logs to provide warmth to a single room or heat radiators and hot water tanks to warm up the whole house.
![solar thermal]()
Solar thermal (solar hot water heating)
Solar thermal panels are installed on your roof to capture energy from the sun, which is then used to heat your hot water.
Insulating your home is one of the fastest and most effective ways to keep it warmer and reduce your energy bills. This is a permanent change to the structure of your building so, depending on the types of insulation you choose, it might change the way your home looks.
Please note: Spray foam insulation is not covered as an eligible home improvement.
![pitched roof]()
Loft and pitched roof insulation
The recommended minimum amount of insulation is 270mm and is made up of rolls of mineral wool (known as quills) between and over ceiling joists. You’re also eligible if you’re topping up your loft insulation to meet the recommended minimum amount of 270mm. Pitched roof insulation is applied directly to the underside of the roof and is mainly used in situations where loft insulation isn’t practical.
![flat roof]()
Flat roof insulation
This can be fitted above, within or below the structure of the roof.
![draft proofing]()
Solid wall insulation
Solid wall insulation can either be internal - adding a layer of insulation to the inside of the outside wall - or external - adding a layer of insulation to the outside of your home.
![draft proofing]()
Cavity wall insulation (including party wall)
If your house was built in the 1920s or later, it will likely have cavity walls, meaning the outside walls are made of two layers of masonry with a gap or ‘cavity’ in the middle. Cavity wall insulation involves insulating the cavity between the external and internal wall and is one of the most cost-effective ways to make your home warmer and cheaper to heat.
![heating controls]()
Room in roof insulation
Stiff insulation boards can be cut and placed between the rafters in your roof, which are then covered with plasterboard, or insulated plasterboard if you need a bit extra. Some homes might need a different approach, depending on the available space.
![solid floor insulation]()
Solid floor insulation
A layer of insulation is usually added on top of the concrete with chipboard laid on top.
![ground source heat]()
Suspended wooden floor insulation
A layer of insulation is placed under the floor, between joists.
![double glazing]()
A-rated double/triple glazing (where replacing single glazing)
Windows in the UK are given their own energy rating of A-G, with A being the most energy efficient. A-rated glazing comes with two or three panes of glass with a sealed layer of air or gas between them. They be designed or fitted to any type of window, in wood, plastic, or metal frames.
![home improvements]()
Secondary glazing
Secondary glazing (in addition to single glazing) could be suitable where there are restrictions on the type of glass you can install.
![solar energy]()
Solar electricity panels (photovoltaics)
These are installed on your roof to capture energy from the sun, which is then used to generate your own renewable energy for your home.
![solar energy]()
Solar battery storage
Solar battery storage allows you to store electricity generated from your solar panels to use in the evening or at a later date.
-
Eco Home Reward rules
November 2022 – October 2023 registrations
To qualify for the Eco Home Reward (we will call this the Reward), you must:
- Be raising funds through a Lloyds mortgage on a property for qualifying energy efficiency improvements on that property. The Reward is available to customers purchasing their first home, moving to a new home or purchasing a buy to let property. The Reward is also available to existing Lloyds customers borrowing more for home improvements and customers remortgaging to us from another lender and borrowing more for home improvements.
- Have applied for a qualifying mortgage directly through a Lloyds branch, website, or by telephone between 1 November 2022 and 30 September 2023.
- Have registered for the Reward by 31 October 2023.
- Complete your mortgage transaction and the improvements, and have told us that you have completed them including submission of your invoice evidence by 29 February 2024.
- For further guidance on invoice submission, please see the FAQs.
You will not qualify if:
- Your mortgage was made through a Mortgage Broker
- You change the type of application during the process. For example, if you are no longer borrowing the additional funds for home improvements as part of your mortgage application.
- You applied for the mortgage before 1 November 2022 or after 30 September 2023.
How it works
We’ll aim to pay the Reward to qualifying customers within 30 days from when you tell us the work has been completed and submit evidence in the form of an invoice. We’ll tell you how to do this when you register.
The Reward will be paid into the account you pay your Lloyds mortgage from. If you don’t have a direct debit set up to pay your mortgage, you’ll need to speak to us to arrange payment.
You can only claim one Eco Home Reward for a property even if you’re doing a number of home improvements or if you make more than one mortgage application for that property in the qualifying period. You can’t make an Eco Home Reward claim for a ground or air source heat pump installation and other eligible improvements separately.
Other important information
Lloyds is not responsible for the improvements carried out by your chosen supplier. Lloyds releasing the funds to you does not guarantee the quality of work done by the supplier and it is up to you to make sure you are satisfied with the improvements carried out. Lloyds cannot make any guarantee about the costs of the work required or any savings that can be made, and you are responsible for making your own decision.
You agree that Lloyds might contact you with reminders about this Reward and for research purposes.
Lloyds reserve the right to withdraw the Reward at any time.
-
About the Eco Home Reward
How does the Eco Home Reward work?
To qualify for the cashback reward, you'll need to:
- Make sure you’ve applied for a qualifying mortgage, registered online, and completed on your mortgage and home improvements by the relevant dates.
- You’ll need to make at least one of our suggested green home improvements to claim the cashback reward.
You can get either:
£1,000 cashback once you installed a ground or air heat pump or,
£500 cashback once you’ve carried out one or more of these eligible home improvements:
- loft, wall, and floor insulation
- upgrading your current boiler to a biomass boiler
- replacing single-glazed windows to double or triple-glazed, or installing secondary glazing
- solar panels to generate your own electricity and/or a battery for storage
Can I get multiple rewards if I make more than one energy efficient home improvement?
No. You can only claim one reward for each property. You’ll only be able to receive the cashback once, even if you take out a joint mortgage.
Can I qualify if I have an existing Lloyds mortgage?
To qualify for the cashback reward, you’ll need to have taken out a mortgage or borrowed more on your existing mortgage, completed at least one of our suggested green home improvements, and submitted your claim online, by the relevant dates.
It’s important to think carefully before taking out additional borrowing against your mortgage as other borrowing options might be more suitable for your needs. If you’d like some help to decide if additional borrowing is right for you, please speak to your nearest branch or call us on 0800 783 3534. Our lines are open 8am – 8pm Monday to Friday, and 9am – 4 pm on Saturdays. We’re closed Sundays and bank holidays.
You could lose your home if you don’t keep up your mortgage repayments.
Registering and claiming for Eco Home Reward
November 2022 – October 2023: registrations are open until 31 October 2023.If you registered for the reward between February 2022 – August 2022, the last date to claim your cashback was 28th February 2023. This promotion has now closed.
How do I claim the reward?Once your green home improvements are finished, submit your claim using our online form. We’ll send you a link to upload invoices for any completed work by email within three working days. This must be done within 14 days of submitting your claim. Successful reward claims will be paid into the account you pay your mortgage from within 30 days – speak to your Mortgage Adviser if it doesn’t arrive when it should.
How do I submit my invoice?
1. When you submit your Eco Home Reward claim form, we’ll send you an email to request the invoice within three working days. The email will include a secure document upload link.
2. To keep your details safe, it’s important you only use the link to submit your invoice and follow the instructions carefully. You should not send us your invoice in an email.
3. To make sure your claim is successful, please load a PDF copy of your invoice. The document upload link will only work once, so make sure all the relevant documents are uploaded at the same time and include all of the following details:
- your name and address.
- the name and address of the person or company who carried out the work.
- invoice number.
- the date of the invoice
- description of your home improvements.
- total amount payable.
4. Once your invoice has successfully uploaded, and you’re eligible, we’ll aim to pay out your cashback within 30 days.
What happens if my home improvements are delayed?
If the delay’s outside your control, please submit a notification of delay form before the end of your claim period.
November 2022 – October 2023 registrations
You still have until 29 February 2024 to do your eligible home improvements.
Green home improvements
How can I decide what home improvements to make?
Have you tried our Eco Home Tool? It's really easy to use. Just answer a few questions about your home and it’ll give you a personalised action plan with estimates of your Energy Performance Certificate (EPC) rating, energy costs, and your home’s CO2 emissions.
Your action plan will also give you tips on which energy efficient improvements you could make and how much they might cost. It’ll also show you how much money each improvement could save you and will give you an idea of the environmental benefits.
Once you’ve got your report, you can also speak to an Energy Savings Trust adviser on 0808 196 8257 for free impartial advice. Lines are open 9am – 5pm Monday to Friday. They’re closed weekends and bank holidays.
What types of home improvements are eligible for the Reward?
Read a full list of eligible improvements
How do I prove the work is completed?
Once you’ve submitted your Eco Home Reward claim form, we’ll ask for details of the improvements made. We’ll send you a document upload link by email, so you can provide us with all relevant invoices for the work.
What if I’m not happy with the completed work?
Lloyds isn’t responsible for making sure the quality of the work carried out is of a good standard. You’ll need to speak to the supplier used for the work. You can also contact any scheme providers the work might be covered by, such as the Microgeneration Certificate Scheme (MCS), which looks after solar thermal, air or ground source heat pumps, and biomass boiler installations.
Octopus heat pumps
Why have you teamed up with Octopus Energy?
Lloyds and Octopus Energy have teamed up to make installing air source heat pumps easier for our customers.
Do I have to use Octopus Energy to get a heat pump and claim cashback?No. You can use any installer you like to get a heat pump and claim the Eco Home Reward cashback.
What type of heat pumps do Octopus Energy install?They fit air source heat pumps. But you can install any kind of heat pump you want and still qualify for the Eco Home Reward cashback.
What should I do if I have a problem with my heat pump?You’ll be given an information pack with a phone number to call if you need to speak to Octopus Energy about your heat pump once it’s been installed. If you use a different installer to Octopus Energy, you’ll need to get in touch with them directly.
