How do I pay off my mortgage in full?

Pay off your mortgage whenever you want

  • You can pay off your mortgage in full - also known as mortgage redemption - at any time.
  • You need to decide when you'll make your final payment, how you'll make the payment and get an exact redemption figure.
  • Paying off a mortgage early may mean you'll have to pay an early repayment charge (ERC) and other fees.

How to pay off your mortgage

Follow these steps to pay off your mortgage. Complete the instructions in this order, otherwise your regular payment could also be taken.

  1. Choose your payment option. Do this first to understand what your options are and the timescales for each.

    Find out more in the ‘Payment options’ section.
  2. Decide the working day you want this payment to arrive in your mortgage account.

    We recommend you choose a date at least 5 working days before your next direct debit. If you choose a date after this, your direct debit is likely to be taken as well to your final payment. If this happens, we'll refund you within 7 working days.
  3. Request your redemption figure or statement. This includes any daily interest, early repayment charge (ERC) and other fees for the selected date. 

    You can request your figure instantly in the app or online banking or by post.
  4. Pay off your mortgage using your chosen payment option. Make sure there’s enough time for it to reach your mortgage account on your chosen date.

    You can check if your payment has been received in the app or online banking. How long it takes to show will depend on your payment option and our banking systems. It may take up to 2 working days after you expect it to finally appear in your mortgage account.

    For example:
    1. You’ve selected a payment option that needs 5 payments over 5 days to transfer in full because of your banks limit.
    2. Your direct debit comes out on the 30th.
    3. You’ve chosen the 22nd as the date you want to pay off your mortgage, this includes 5 working days before the direct debit date and 2 days for the weekend.
    4. You must make your first payment from your chosen option on the 14th, so it reaches your mortgage account on time. 
  5. Your mortgage is closed 15 days after you successfully make your final payment. We’ll notify you of this by letter.

Choosing a date and requesting a redemption statement

Payment options

Pay off your mortgage in full with any of these options. With any option, check for any payment limits and payment timescales with your bank before choosing your date and making any large payments. 

Also, check your details are up to date in case we need to refund you after you’ve paid off your mortgage.

  • You can pay off your mortgage in full using our app or online banking. Simply log in and select ‘Pay & transfer’ if you’re using the app or ‘Payments and transfers’ in online banking.

    Then make your payment to the account:

    Sort code: 30-15-99.
    Account number: 00317593.
    Account name: Lloyds Bank plc.

    For the payment reference, use your mortgage account number and add ‘00’ on the end. This will give you a reference number that’s 16-digits in total.

    Remember:

    • The transfer will be instant and there are no limits when paying between accounts where one or more of the mortgage account holders are named.
    • You can’t make a payment from a savings or business account. 

    Pay using our app or online banking

  • To pay off your mortgage in full using your bank account, you’ll need these details:

    Sort code: 30-15-99.
    Account number: 00317593.
    Account name: Lloyds Bank plc.

    For the payment reference, use your mortgage account number and add ‘00’ on the end. This will give you a reference number that’s 16-digits in total.

    Remember:

    • Make sure to check your payment limits, timescales and costs with your bank.
    • You can’t make a payment from a savings or business account. 
    • The payment needs to be from an account where one or more of the mortgage account holders are named.

  • To pay off your mortgage in full by phone:

    1. Call our automated service to make your payment. 
    2. You'll need your 14-digit mortgage account number to hand. 
    3. Once you’re done, request a text message to confirm your payment.
    4. You’ll also need to contact us to tell us you’re redeeming your mortgage. You can do this by messaging in the app, online banking, or by phone.

    The most you can pay by phone in one go is £60,000, but you can make more than one payment each day.

    If you have a hearing or speech impairment, you can contact us using the Relay UK service. There’s more information on the Relay UK help pages. If you’re Deaf and a BSL user, you can use our BSL SignVideo service.

    If you need assistance, are struggling for other reasons or can’t use other ways to pay, this might be your best option.

  • Make all cheques payable to 'Lloyds Bank’. 

    On the back, write your 14-digit mortgage account number and add ‘00’ on the end. This will give you a number that’s 16-digits in total.

    Post to:

    Lloyds Bank,
    Barnett Way,
    Gloucester,
    GL4 3RL

    You can also pay your cheque at one of our branches.

    Paying by cheque is a much slower method to use. It takes 15 days for the money to appear in your mortgage account. Make sure you leave enough time if you pay by cheque.

  • If you pay through a solicitor or conveyancer, your solicitor or conveyancer should have requested a redemption statement from us. The statement will include the CHAPS details and reference number for payment.

  • You can pay from a branch if you:

    • Want to make a same-day transfer without limits, for example, a CHAPS payment.
    • Can’t make a payment in any other way.

    You’ll need to bring details of where the payment is coming from.

    Remember:

    • If paying from a Lloyds account, go to our branches. 
    • If paying from another bank, do it from your own bank’s branch.

    If in our branches.

    If you have a hearing or speech impairment, you can contact us using the Relay UK service. There’s more information on the Relay UK help pages. If you’re Deaf and a BSL user, you can use our BSL SignVideo service.

Let’s look at the details

  • Do I need a solicitor or conveyancer to pay off a mortgage?

    You’ll only need a solicitor or conveyancer to pay off your mortgage if you’re remortgaging to a new lender, moving home or if there’s a second charge on your property. In these situations, a solicitor or conveyancer handles any legal charges and Land Registry details.

    If you’re paying off your mortgage in full and none of the above apply, you won’t need a solicitor or conveyancer.

    What’s included in the redemption figure and statement?

    Your redemption statement will show the total amount you need to pay. It’ll include any recent payments, interest charges, ERCs and other fees.

    Why’s my balance different to the redemption figure?

    Mortgage balance is how much you still owe on your mortgage. This is not a redemption figure as it doesn’t include any early repayment charges or any other costs or charges that may be payable.

    What’s the quickest way to get a redemption figure?

    You can get this on the app or through online banking. A breakdown of all fees and charges will be included.

    How long does a mortgage redemption statement last?

    The mortgage statement is valid up to (and including) the date selected. If the date changes or the mortgage is not paid off by the selected date, another statement will need to be requested.

    What are ERCs and how much will I need to pay?

    Some mortgages have charges for repaying all or part of the mortgage back within a certain time. We call these early repayment charges (ERCs). You can find out how much you are likely to pay by requesting your redemption statement in the app, online banking, or by post.

    When are ERCs applied?

    The ERC is calculated and applied on the date we receive your payment. It might be best to wait until your ERC percentage lowers or ends before you make a payment. For example, if your statement shows your ERC percentage will go down on 01 July, making your payment on 30 June might mean paying more.

  • Is my next direct debit included in the redemption figure?

    No. A redemption figure doesn’t include the next scheduled direct debit.

    The direct debit process starts 5 days before it’s due. If you pay off your mortgage once this has started, the direct debit will still be taken. If this happens, it could take up to 7 working days for it to be refunded. Take this into consideration when you select the date you want to pay off your mortgage.

    I have less outstanding on my mortgage than the next direct debit due. Will you only collect the outstanding amount?

    No. We’ll collect the normal direct debit amount. Any extra amount will be refunded back to you once your mortgage is closed.

    Will I need to cancel my direct debit?

    If you paid your mortgage by direct debit, we’ll cancel it automatically.

  • Will I need to cancel my regular payments?

    Direct debits

    If you paid your mortgage by direct debit, we’ll cancel it automatically.

    Standing orders

    Cancel your standing order with your bank after your mortgage account is closed.

    When will I get confirmation of payment?

    You’ll receive confirmation that your mortgage has been repaid within 15 days of payment.

    It can take several days for the payment to show in the app or in online banking. Once we’ve processed the payment, we’ll close your mortgage within 15 days. After that, it won’t show in Home Wise when you log in. 

    Why has my direct debit been taken after I’ve paid off my mortgage?

    The direct debit process starts 5 days before its due. If you pay off your mortgage once this has started, the direct debit will still be taken. If this happens, it could take up to 7 working days for it to be refunded. You’ll receive a refund for any direct debit taken in this situation.

    I paid too much, when will you refund me?

    If you’ve ended up paying too much, we’ll pay you back the outstanding money within 7 working days. You’ll receive your refund back to the account your direct debit comes from. Check your details are up to date.

    If you haven’t received an expected refund, this will be sent once the mortgage has been closed. You should expect your mortgage to be closed within 15 days.

  • You should expect your mortgage to be closed within 15 days of the final amount being paid.

    When will I get my property deeds?

    If your property’s registered with the Land Registry you don’t need to do anything. Most deeds are held digitally at the Land Registry.

    If we have your title deeds or your property isn’t registered with the Land Registry, you’ll receive them within 28 days of mortgage repayment.

    When will the legal charges be removed?

    England and Wales

    You don't need to use a conveyancer to repay your mortgage. We’ll remove our charge at the Land Registry once your mortgage has been closed.

    Scotland and Northern Ireland

    If you’re already using a conveyancer, they’ll deal with the repayment and discharge for you. If not, you’ll need to ask a solicitor to remove our charge from your property once your mortgage has been closed.

    What about my insurance?

    You should review your insurance cover to make sure it still meets your needs.

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