Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Mortgage features
Useful information about our mortgages
You could lose your home if you don’t keep up your mortgage repayments
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What are product incentives?
From time to time we may offer mortgage products that include incentives – these are special offers that make some products more attractive than others. Not all incentives are available to all customers and not all incentives are available all the time.
Some incentives require you to have another product with us, for example to have your main current account. If so, we’ll say this in the section of your Mortgage Illustration headed ‘Flexible features'.
The interest rate for products with incentives may sometimes be slightly higher than for products without incentives. So you need to consider whether the incentive available at the start of the mortgage is more important to you than the slightly lower interest rate you may get during the product rate period without the incentive.
Free purchase conveyancing
Free purchase conveyancing
What's included in free purchase conveyancing
What's not included in free purchase conveyancing
What's included in free purchase conveyancing
The basic legal fee for the purchase.
What's not included in free purchase conveyancing
Fees for additional work outside the scope of a standard property purchase, for example, preparing a declaration of trust to set out the different interests of the property’s co-owners.
What's included in free purchase conveyancing
The fee for the legal work done on our behalf.
What's not included in free purchase conveyancing
Administration for Government Land Tax or the tax itself.
What's included in free purchase conveyancing
Any leasehold supplements (but not any landlord’s (lessor’s) registration fee that may apply), for example, a fee to the landlord for registering the change in lease ownership.
What's not included in free purchase conveyancing
Any money paid out, such as search fees.
Lloyds Bank Conveyancing Service
Free remortgage conveyancing
If we offer free remortgage conveyancing as an incentive, we will choose the conveyancer to deal with the legal work. If you prefer to use your own conveyancer, you should not choose this incentive because we will not pay your conveyancer’s legal costs.
What's included in free remortgage conveyancing
What's not included in free remortgage conveyancing
What's included in free remortgage conveyancing
The fee for the legal work done on our behalf.
What's not included in free remortgage conveyancing
Any legal advice or additional services you want the conveyancer to provide. (If you are in Northern Ireland, you cannot ask our conveyancer for advice or additional services – you must instruct a different conveyancer.)
Contribution to household bills
If we offer to contribute to one of your household bills, for example your council tax, when your mortgage starts, you will need to complete a form and return it with your first bill. This must be addressed to you (or at least one of you if more than one person is named on the loan). You must ask us for the money within six months of the mortgage starting. So make sure you do this in good time, and then you won’t lose out.
When we receive your form, we will send the money direct to your service provider and then write and let you know when we have done this. Bear in mind that you remain responsible for paying your bills.
When you move into your new home, you must contact your service provider to discuss how you want to pay your bills.
Cashbacks
If we offer a cashback as an incentive, your Illustration and offer letter will set out how much it will be, how we will send it to you and when we will pay it.
Sometimes, we offer a cashback as a reward for having another relationship with us, for example for taking out or having a current account or savings account. If so, this will also be shown in your Illustration and offer letter.
Interest cashback
If we offer a cashback of interest charges, your Illustration and offer letter will say so. Cashback could be for one month or more.
To calculate the cashback we will use the total amount you are borrowing, and multiply by the highest interest rate we will charge you at the start of your mortgage. We calculate one month’s interest based on 31 days. The example below shows how we do this. If our offer is for more than one month’s interest, we calculate 31 days for each month. So, for example, we use 62 days to calculate two months’ interest cashback.
There may be a maximum to the amount of interest cashback we will pay.
We will write to let you know how much the cashback will be. This will be sent to the bank account from which you have chosen to pay your monthly mortgage payment.
Example: For a loan amount of £80,000
Example: For a loan amount of £80,000
Example: For a loan amount of £80,000
£45,000 with an Interest rate of product 1 – 5.35%
£35,000 with an Interest rate of product 2 – 6.09%
Calculation:
80,000 x 6.09% x 31 (days) / 365 (days)
= £413.79 -
It is sometimes possible to take a product rate with you to a new mortgage. We sometimes call this 'porting'. Your Illustration and offer letter will say if any of your product rates can be taken to a new mortgage.
What does porting mean?
Porting means taking a product rate and the early repayment charge with you to another mortgage with the same lender. If the lender has more than one brand, it means keeping your mortgage with the same brand.
You may be able to take the product and early repayment charge to the new mortgage for the amount that you currently owe on that product. If you are borrowing more, you will need to have a new product for the extra amount you borrow.
If you are borrowing less than the amount you owe on the product and the offer you have for your old mortgage says there is an early repayment charge, then you will have to pay an early repayment charge on the difference.
When will I not be able to port?
You can only take your product rate to a new loan if your offer letter says so.
The product rate can only be taken to a new loan while the product rate period(s) applies. You cannot take your product once you are paying interest at the lender variable rate that applies to that part of your mortgage.
We will decide whether to offer you a new mortgage based on our lending policies at the time you apply. If we do not offer you a new mortgage, you cannot port your product. Also, if you repay your existing mortgage, you will still have to pay early repayment charges.
What if I start my new mortgage before I repay my existing mortgage?
If you intend to sell your current property but you can't take out a new loan and repay your existing loan at the same time, you can ask permission to have two loans with us for a short time.
We will agree to this if we think you can afford to pay the monthly payments on both loans. You may take your existing product rate to the new loan. But you will have to transfer your existing loan to the lender variable rate that applies to it until the sale is complete and you have fully repaid the loan.
This is a concession and it may not always be available, so please ask about it when you apply for your new mortgage.
What if I repay my existing mortgage before I apply for a new mortgage?
If you sell your property but are not yet ready to buy another, you will need to repay your existing mortgage. This means you will have to pay any early repayment charges that apply. However, if you apply for a new mortgage with us within three months of repaying your existing mortgage, you can take your old product rate with you to your new mortgage.
Once your new mortgage has started, you can apply to us for a refund of the early repayment charge.
This is a concession and it may not always be available, so please ask about it before you sell your property.
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What are early repayment charges?
We offer different types of mortgage products with different interest rates. With some of these there might be a charge if you repay all or part of your loan within a certain period of time; we call these early repayment charges. Your Illustration, offer letter and mortgage statement give details of any early repayment charges that apply to you.
Why do we charge them?
We make these charges because when setting up the funds to provide loans to customers, we expect them to keep the money for the time agreed at the outset. There is a cost to us if they repay some or all of the loan sooner. The charge is designed to compensate us for this cost.
When do we charge them?
We will apply an early repayment charge if, before the end of the early repayment charge period you:
- repay all or part the loan
- ask and we agree to transfer all or part of your loan to a new mortgage product
The charge will never be more than the maximum amount set out in your offer letter and Mortgage Illustration and will be based on:
- whether you repay all or part of the loan
- the amount you owe when you make the payment.
If you request a redemption statement we recommend you do not make any payment before the date on the statement as this could incur a charge.
Example of an early repayment charge
Example
Amount you owe
£50,000
Percentage early repayment charge payable
5%
Total early repayment charge payable
£2,500
Amount you repay early
£25,000
Total early repayment charge payable
£1,250
Are there any exceptions to this?
Yes. Currently, as a concession, in each calendar year you can make regular or lump-sum overpayments of up to 10% of the amount owed at 1st January without having to pay an early repayment charge. (This is for any product where an early repayment charge applies.)
If the total amount you overpay during the year exceeds 10%, we will only charge you an early repayment charge on the proportion you overpay above 10%.
If you have taken a Covid-19 related payment holiday and are making an overpayment to get back on track, as a special concession you won’t have to pay an early repayment charge and it won’t count towards our 10% early repayment charge concession.
Example
Amount owed on 1st Jan
£50,000
Total amount of regular/lump-sum overpayments made between 1st Jan and 31st Dec
£10,500
Less the amount of regular/lump-sum overpayments where early repayment charges do not apply (10% of £50,000)
£5,000
Total amount of regular/lump-sum overpayments where early repayment charge applied
£5,500
Total early repayment charge payable (£5,500 × 5%)
£275
If you then repay the loan in full within six months of making a regular or lump-sum overpayment, we will require you to pay the full early repayment charge, including the portion we previously did not charge.
Remember, we can change or withdraw our 10% early repayment charge concession , so if you decide you want to make regular or lump-sum overpayments, it’s always a good idea to contact us and check if the policy has changed. We will give at least 3 months notice before withdrawing or reducing the concession.
If you are moving home and can take the product rate with the early repayment charge with you to a new mortgage, you will not have to pay the early repayment charge. This is sometimes known as porting.
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There may be times when you want to pay more or less than your monthly payments.
You can use our mortgage overpayment calculator to understand how much you could potentially overpay on your mortgage.
What are regular overpayments?
Regular overpayments are amounts you pay that are extra to your monthly mortgage payments. They reduce the amount you owe on your mortgage. If interest on your mortgage is charged using our Daily Interest method they also reduce the amount of interest we charge because we calculate interest on the reduced balance from the day we receive the overpayment.
How do I make regular overpayments?
- You can make regular overpayments by increasing the amount you pay each month.
- You can do this by asking us to collect an extra amount each month along with your monthly payment.
- We will share any extra amount received across all parts of your mortgage
Will there be a charge for making a regular overpayment?
You may have to pay an early repayment charge if you are making an overpayment during an early repayment charge period. Your Illustration and offer letter will tell you if early repayment charges apply and how long for.
After the first year of your mortgage your annual statement will tell you this.
If we have an early repayment charge concession when you make your overpayment, you will pay an early repayment charge on only the part of the overpayment that exceeds our concessionary limit.
Bear in mind that if you make any lump-sum overpayments during the year, these will count towards your 10% early repayment charge concession.
Lump-sum overpayments
What are they and how do I make them?
- You can make a one-off lump-sum overpayment by making a separate payment.
- You can do this by calling into your local branch or by phone; where we’ll ask if you want us to work out a new monthly payment on your reduced balance.
- You can also make a one-off payment online, but we will not automatically recalculate your monthly payment. If you would like us to work out a new monthly payment please contact us.
- Even if we don’t work out a new monthly payment for you, we will reduce the interest we charge by calculating it on the reduced balance.
- We will share any lump-sum overpayments received across all parts of your mortgage, unless you ask us to apply the payment to a specific part of your mortgage.
Making a lump-sum overpayment will reduce the amount of interest you will pay us over the life of the mortgage because you are reducing the amount you owe.
If interest on your mortgage is charged using our Daily Interest method, we will stop charging you interest on the amount of the lump-sum overpayment on the day we receive the money. If interest on your mortgage is charged using the Annual Interest method, we will stop charging interest on the amount of the overpayment at the beginning of the year following the payment being made. If you don’t know which method is applied to your mortgage, or if you would like to change to the Daily Interest method, please call us on 0345 603 1637.
You need to tell us if you want us to use the money to reduce the monthly payments by keeping the mortgage term the same.
If you would like to reduce the remaining mortgage term you will need to speak one of our qualified mortgage advisers, who will discuss your needs and circumstances and recommend the most suitable mortgage, and term for you.
If you have an interest-only mortgage, you can ask us to reduce the mortgage term but only if you can show us that your repayment plan(s) to repay the loan at the end of the term will provide enough money to do so sooner.
Will there be a charge for making a lump-sum overpayment?
You may have to pay an early repayment charge if you are making a lump-sum overpayment during an early repayment charge period. Your Illustration and offer letter will tell you if early repayment charges apply and how long for. After the first year of your mortgage your annual statement will tell you this.
If we have an early repayment charge concession when you make your lump-sum overpayment, you will pay an early repayment charge on only the part of the lump sum that exceeds our concessionary limit.
Remember: if you make regular overpayments during the year, these will count towards any early repayment charge concession.
Can I choose which part of my loan I repay?
Yes. If you make a separate lump-sum overpayment, you can choose which part of your loan you want the payment applied to, but only if you are up to date with your monthly payments on each part of your loan.
- You may want us to reduce the part we charge at the highest interest rate, or
- You may want to reduce the part that does not have an early repayment charge on it.
If you don’t tell us which part of your loan you want to repay, we’ll share it across all parts of your loan in the same way we share your total monthly payments.
Example
Example
The total monthly payment is £600 and is split into two parts:
Part 1 is for £360 (60% of the monthly payment)
Part 2 is for £240 (40% of the monthly payment)
You make a lump-sum overpayment of £10,000
Part 1 would receive £6,000 (60% of the lump-sum)
Part 2 would receive £4,000 (40% of the lump-sum)What are underpayments?
An underpayment is where you pay less than you owe for your monthly payment. You must not underpay on your mortgage unless you have our permission and you have previously made overpayments of the same or greater amount.
Whenever we recalculate your monthly mortgage payment, we use any overpayments you have made to reduce what you owe and your future monthly payments. Once we have done this, you will need to build up new overpayments before you can underpay again.
If I want to underpay, do I have to make arrangements with you?
Yes. If you want to make underpayments, you should call us on 0345 603 1637 to discuss your options.
If you have previously made overpayments, we can tell you how much is available for you to use to underpay. We can then change your direct debit for the time you want to underpay.
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Payment holidays
Need to take a break from all or part of your mortgage payment?
What are payment holidays?
A payment holiday is when you take a break from paying part or all of your monthly payment but you have not made any earlier overpayments against which you can underpay.
They are available for a variety of reasons, usually to assist with a temporary change to your circumstances like a change in employment, maternity leave or unexpected or unforeseen vehicle or household expenditure.
How do I get one?
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If you don’t have a Buy-to-let mortgage, you’ll need to ask for our agreement to rent out your home.
Find out how to rent out your home, the conditions that apply and how to cancel an existing consent to lease agreement.
