The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Log onto Internet Banking

Our guides show you how to get the most of Internet Banking.

When you log on, we’ll ask for:

  • your User ID
  • your password
  • part of your memorable information

If you don’t know these or they aren’t working, you can reset them online.

Log on now
 

Step by step guide to logging on

Welcome to Internet Banking

Step 1

On the first page we’ll ask for your User ID and password. Enter these in the boxes.

Memorable infromation

Step 2

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

Trust this device

Step 3

You might be asked to trust your device. This is a security feature. You should do it if you’re going to log on often from here.

All done

All done!

Now you’re through to your accounts.