The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Axa Travel Insurance

Have peace of mind when you’re on holiday with travel insurance that covers you.

With cases of coronavirus (COVID-19) being diagnosed in various countries, customers have been contacting AXA and Lloyds Bank to understand how their travel insurance is impacted. You should monitor the situation through official sources such as the Foreign and Commonwealth Office (FCO) and the World Health Organisation (WHO).

It is important to note that if you book a holiday after 18 March 2020, your policy will not cover any trip under the ‘Cancellation or curtailment charges and early return’ section in relation to coronavirus. AXA will continue to cover medical costs if you become ill in a country or region the FCO hasn’t advised against visiting.

If you booked a trip up to and including 18 March 2020 and want to understand the cover you have please read the FAQs. You can also register a claim online.

About AXA Travel Insurance as part of Added Value Accounts

How do I get AXA Travel Insurance?

AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21. AXA Travel Insurance is also a benefit on the PremierGold and Silver accounts however these are no longer available to new customers.

Platinum Account

Existing customers

  • I have a Silver account

    If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.

    Am I eligible for cover?

    All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open.

    Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end.

    Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply.  Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the Silver policy document (PDF, 3.28 MB)pdf opens in new window for full details of any exclusions.

    What does my insurance come with?

    • Covers certain Winter Sports
    • Covers UK leisure travel when two or more consecutive nights’ accommodation is booked
    • Comprehensive cover including:
      • Emergency medical cover (up to £10,000,000)
      • Cancellation or curtailment cover (up to £5,000)
      • Personal accident cover (up to £30,000)
      • Baggage cover (up to £2,500, £500 of which for valuables)
      • Travel disruption cover (up to £5,000).
    • Multi-trip European travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).

    Some important exclusions

    • The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year)
    • £40 excess may apply

    How do I make a claim?

    You can make a claim with the insurer by calling 0345 603 1839 (lines open 24/7) if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number. You can also log your claim with AXA online here.

    If you want any other help or information

    Feel free to call us if you have any questions about your account.

  • I have a Gold, Platinum or Premier account

    If you have a Gold, Platinum or Premier Account,  the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.

    Am I eligible for cover?

    All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open.

    Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Medical Practitioner in the UK where all trips must start and end.

    Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the relevant policy document for full details of any exclusions.

    Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below.

    Lines are open Mon-Sat 8am-8pm and Sun 9am-5pm

    What does my insurance come with?

    • Covers certain Winter Sports
    • Covers UK leisure travel when two or more consecutive nights’ accommodation is booked
    • Comprehensive cover including:
      • Emergency medical cover (up to £10,000,000)
      • Cancellation or curtailment cover (up to £5,000)
      • Personal accident cover (up to £30,000)
      • Baggage cover (up to £2,500, £500 of which for valuables)
      • Travel disruption cover (up to £5,000).
    • Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).

    £40 excess may apply

    What does my insurance come with?

    Added Value Account

    Gold

    Platinum

    Premier

    Added Value Account

    Is this account available to new customers?

    Gold

    No

    Platinum

    Yes

    Premier

    No

    Added Value Account

    Family/Winter sports cover

    Gold

    Yes

    Platinum

    Yes

    Premier

    Yes

    Added Value Account

    Maximum trip duration (in consecutive days)

    Gold

    45

    Platinum

    45

    Premier

    62

    There is a maximum of 31 days cover in any calendar year for Winter Sports.

    How do I make a claim?

    You can make a claim to the insurer by calling the appropriate number below if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number. You can also log your claim with AXA online here.

    If you want any other help or information

    Feel free to call us if you have any questions about your account.

  • You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below.

Useful phone numbers

Lost or stolen cards

0800 096 9779

(+44 1702 278 270 from outside the UK)

Contact us

0345 300 0000

+44 1733 347 007 from outside the UK)

These lines are available 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Financial Services Compensation Scheme

FSCS

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.